Overall Ratings & Reviews Crowne Plaza Kuwait Al Thuraya City by IHG

Lady in front desk for check in was soo rude soo bad attitude unfriendly I can’t think of any words to describe her bad behaviour

We were warmly welcomed on arrival and received courteous treatment from the staff throughout our stay.

Excellent concierge service & checkin was seamless. Shuttle to airport was efficient and very useful. Really helpful well trained staff & clean comfy bedding.

Very well situated and friendly staff. They also offer a free airport shuttle which was a plus. Would definitely recommend it

One of the most beautiful hotels in Kuwait

Good

Came from America and had a great experience with my husband

This is a hotel where one should only stay if having a late or early flight departure. It is in the middle of nowhere with no view but the roads. It shares the same location as the Holiday Inn so you might as well save your money & stay there instead as their rates are even cheaper. The breakfast is delicious though & there is extensive choices. The hotel is also offering several dining establishments which are all great except the dinner buffet at Al Ahmady which was of poor quality with a nonexistent ambiance. The room are spacious but the AC is very cold even when you raise the temperatures or stop it altogether, I actually has to wear so much more clothes inside my room as it would be very cold. Super weird. Because of the cheap price, there is very limited service:I.e if you ask for a taxi that is public & not from the hotel, they do not want to help you & even if you insist, please expect a waiting time of 30-45min before they bring you one. Overall not a great experience but you get what you pay for.

Thanks to Saroja and also the receptionist on 22nd Sept night duty (sorry forgot her name) were very welcoming and great customer service.

Very Good hotel

Great location. Overall service and cleanliness is too good.

I like the hotel and services, staff are friendly, lots of restaurant available in the hotel with different taste and culture

Good hotel

The staff were super friendly, very diverse and accomodating. The room was very clean and bed was comfortable. Will definitely recommend and visit the hotel again.

My 'go to' hotel in Kuwait

Very good experience, excellent service and enjoyed my stay .

Reception most helpful. Concierge very attentive and polite as well. Very comfortable room, especially good bed. Looking forward to next stay in this excellent hotel.

They were not clear about the breakfast charges and charged us extra for my child even when I reserved the room with the number of guests and their ages. I tried to explain for 40 minutes in the reception desk but they were not helpful and put the extra charges on my bill. I'm disappointed that I had to pay for something that was not mentioned in the website or during the reservation.

It's good and clean but the food that served by the room service wasn't as expected and what what was in the menu.

Was a great stay , very comfortable , friendly staff , and good food .