Hotel & Suites Real del Lago

Explore Hotel & Suites Real del Lago
8.4
Very Good
From 361 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

7.4

Service and Facilites

8.4

Traveler Reviews Hotel & Suites Real del Lago

Number of reviews per page
20
40
Top reviews
Freddy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Was confortable the room
Abram
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very Outdated unfriendly staff, I will never stay there again
Joseph
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

It was clean. No blankets on the bed. Just a sheet.
cristian
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

El aire acondicionado es súper ruidoso, solo proporcionan 3 toallas y 3 cobertores individuales para toda una familia en una suite de 2 habitaciones para 5 personas
Chanhthachone
10.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

The room was huge and has just the essentials. I appreciate the A/C because it was really hot in August. There's a rooftop pool too,. Perfect location, just minutes from everything and two overpass bridges in walking distance.
david
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

Can’t complain the hotel was very nice and clean, bed was comfortable. Only thing I would add is towels only one towel and more blankets for the bed.
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The accommodations were comfortable and the staff pleasant.
John
8.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

The hotel is situation close to very busy highways. Walking is the area of the hotel is difficult and unsafe.
Marc
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Property in poor condition and lots of deferred maintenance
Marco Aurelio
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

El hotel es muy seguro y tranquilo. Excelente atención del personal. Rápido check in.
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

Floor, bed sheets dirty, desk had wet stain, bathroom wall by trash can had pupu stain. AC did not work properly, pillow cover had a grease stain like from someone’s hair. I did ask for another room in the front desk told me they had to talk to the supervisor first and then they move me to another room. Guess what? Mole was on the ceiling bathroom. The toilet tank had a crack. Both rooms didn’t have hand towels and they only give one towel per room. Worst hotel ever. No fridge, no ice. It was a nightmare for me. Staff use the same elevator and they go first 🙄 small parking lot and someone scratched my car. From desk lady Veronica needs another job
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Jerry
icon-Leisure
Leisure
10.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Nice property for the price Rooftop swimming pool, fresh water added every morning The is average, however I am not Mexican food entusiasta
Milton
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Okay
Miguel
icon-Business
Business
8.0
/10
Reviewed 174 week(s) ago

Expedia Group verified review

Nice hotel, I wish they had more Irons for the rooms, there is a Walmart close enough, oh and they were fixing the stairs which meant hammers from 7 am to 7 pm
Kiril
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 208 week(s) ago

Hotels.com verified review

The Hotel was of very good quality and we slept comfortably, the only thing was that there was a problem with my booking probably due to Hotels.com fault as I couldn’t find my booking in the app. And I have received the confirmation email and already payed for the stay .
Frances
10.0
/10
Reviewed 236 week(s) ago

Hotels.com verified review

A large, comfortable room. The rooftop pool was a great place to hang out.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 306 week(s) ago

Expedia Group verified review

Excellent value for the money paid. Service was beyond expected
Alba
4.0
/10
Reviewed 328 week(s) ago

Hotels.com verified review

This place is way overrated, the towels were horrendous, more like rags than a towel, i asked for a third towel and the staff denied it because I already had 2 in my room. We were never able to connect to wifi, the “pool” is 3 feet deep.
rosario
8.0
/10
Reviewed 433 week(s) ago

Hotels.com verified review

Rooms were clean and comfortable. Pool area was very nice. Parking was small.
Viola
2.0
/10
Reviewed 662 week(s) ago

Expedia Group verified review

We were trying to change the date if reservation. Contaced Expedia from Mexico just to find out that non of their staff spoke English and Expedia customer service lady couldn't help. We arrived late. The guy at the reception desk couldn't be leas bothered , he also said that the reservation was for the next day which clearly wasn't the case on my confirmation email. After signing a paper for 300 Pessos for remote control we wondered of to our room. The hotel is dated and def would do with refurbishment. Next morning we decided to give their breakfast a go. We have been told is 100 Pessos a head but when we received the bill it was 125p/p. Not a big deal but when we were trying to explain why we were upset the guy at the reception said that's only 50 pesso extra...! Again, not the point! Not once member of front seat said hello to us. But other members of staff were friendly. We left one night earlier without even asking for our money back. We would not recommend this hotel to anyone!
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Number of reviews per page
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40