HOTEL & CAFE Island Japan - Hostel

Explore HOTEL & CAFE Island Japan - Hostel
6.6
Pleasant
From 3 reviews
Provided by travelers on
Cleanliness

5.3

Room Comfort

4.6

Meal

6.0

Location

8.6

Service and Facilites

5.3

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Traveler Reviews HOTEL & CAFE Island Japan - Hostel

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Customer reviews
Leia L.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 34 week(s) ago
This place does not have proper instruction for guest to check in. There is no staff to response to assistance like where is the scan card to use the shower room and also upon checking in, there is no instruction from staff on how to scan code that did not work and I had to wait for people inside to open the door before I could enter. For early arrival before able to check in, this place charge 500yen even for an hour earlier difference which is very unreasonable. This place also does not offer any water dispenser with hot or cold water. I booked for 3 nights and wanted to cancel the last night only. But this place did not allow that and wanted me to cancel the whole booking and rebook for the first 2 nights only. However, if I did that, I no longer could book into this place on the same date again. This place charges very high cancellation fee which many other hotels before the free cancellation period will not charge. This place's shower room is also narrow and not clean. The washing basin is also very small. Overall, I will not book in to stay in this place again. Certainly, I will not recommend others to stay in this place.
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l***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 38 week(s) ago
The location is nice, very close to the station. They have a cafe on the 1st floor, however, my experience is not nice while staying there. The floor is quite dirty, I saw so many trash in the stairs 😖. The lift sound was very noisy, the stairs to the top bunk beds are very dangerous, and the hallway is very narrow because of the bunk beds' stairs. I think it could be improved.
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