Established in 1984, Xiamen Airlines became the first airline company to operate as a modern enterprise in China. Its headquarter is located in Xiamen City, Fujian Province, on the southeast coast of China. In operating its flight service to 350 international and domestic routes, Xiamen Airlines offers three main types of cabin classes, which are Economy Class, Business Class, and First Class.
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Payment for your Xiamen Airlines ticket can be made via credit card, internet banking, and Cash at Counter. For complete information about payment methods, please visit How to Pay.
Xiamen Airlines e-ticket is an eligible proof for booking an Xiamen Airlines flight. Show your e-ticket during check-in at the Xiamen Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
Economy Class passengers can enjoy not only comfortable seats with spacious leg room, but also an in-flight entertainment system offering various contents, from music videos to movies, which are periodically updated. Since December 2005, Xiamen Airlines has also provided free WiFi on flights that serve five of its key routes, which include Xiamen – Sydney, Fuzhou – Sydney, Xiamen – Amsterdam, Xiamen – Beijing, and Fuzhou – Beijing.
All Economy Class passengers flying with Xiamen Airlines get to enjoy such refreshments as a bottle of Zishan water, a 250 ml Zhonglv Corn Milk (available on flights originating from Xiamen), a cup of Tieguanyin tea, or a cup of Nescafe coffee. Additionally, passengers can choose from Chinese and Western delicacies, from fried rice to pasta, as their main dining menu, which can be accompanied by a glass of juice or soft drink.
Each Business Class seat comes with an ottoman, allowing the seat to become a bed when fully reclined. Underneath the ottoman is a storage compartment that can be used to store laptop, shoes, or others. During the flight, passengers can enjoy an in-flight entertainment with noise canceling headphones. A pair of slippers, a hot towel and an amenity kit by Crabtree & Evelyn, consisting of earplugs, an eye mask, a comb, a toothbrush and toothpaste, lip balm, lotion, and an iPhone pouch, are also provided for Business Class passengers. The Business Class cabin also offers free WiFi for all its passengers.
Before departure, Business Class passengers will be served with refreshments. Among the selections are champagne, fruit tea, Huiyuan Orange Juice, Zishan Tomato Juice, Ganten Purified Water, Wong Lo Kat Herbal Tea, Lapsang Souchong Tea, Nescafe, Yanjing Beer, and Chivas. They also may enjoy these beverages with their meal. The menu varies from Chinese to Western cuisines, from Seafood Wu Mu Noodle and American Ginseng Chicken Soup, to Stir Fries Lobster Tail with Vegetables and Rice. All meals are served on porcelain dinnerware designed by international designer Venia Giota.
With just one row seat in a 1-2-1 configuration, Xiamen Airlines’ First Class cabin is quite intimate. All seats are fully flat and feature direct aisle access. The seat’s controls are located on the left armrest, while the right side of the seat is a big open storage area equipped with entertainment controls, USB outlets, headphone jack, and headphones. There is also an 110V outlet on the front right of the seat. Each passenger will get an amenity kit by Crabtree & Evelyn, as well as a blanket, a pair of slippers, and a hot towel. Meanwhile, passengers traveling on a long haul flight will receive a set of pajamas as an additional facilities.
Similar with Business Class, the in-flight meal in First Class also varies from Chinese to Western Cuisines but with different menus. Some of them are Duck Soup with Anoectochilus Formosanus, Braised Beef Short Ribs with Scallion, Vegetables, and Rice, and Baked Cod with Garlic Butter, Vegetables, and Spaghetti. Passengers will be also served with a great selection of wine, such as Perrier Jouet Grand Brut, Rutherford Ranch Cabernet Sauvignon 2012, Three Steps Chardonnay 2013, and Wolfberger Edelzwicker 2013.
Xiamen Airlines has designed a special frequent flyer program called Egret Club, which provides its most valuable passengers with many benefits. The airline cooperates with various well known brands to offer its Egret Club members diverse mile-earning opportunities and award redemption choices. An Egret Club member can earn miles by flying with Xiamen Airlines or SkyTeam partner airlines, accumulate them and redeem them for award tickets, award upgrades, and exquisite products from Xiamen Airlines’ online mart, etc. Egret Club has two membership tier levels, which are Silver and Gold. There is also an Egret Junior Card program that is designed for children and young travelers between the ages of 2 and 23 years old.
As one of its ground services, Xiamen Airlines provides First Class lounge near Gate 3 in the departure hall at Xiamen Gaoqi International Airport. The First Class lounge is furnished with TV sets, telephones, newspapers, and magazines. It also offers a buffet of fresh fruits, pastries,beverages and snacks. However, this airport lounge facility is only available for Xiamen Airlines First Class passengers and Xiamen Airlines VIP cardholders flying with Xiamen Airlines.
Xiamen Airlines female flight attendants wear a bright blue, knee-length straight dress with three-quarter sleeves, blending classic yet modern shapes with comfort and style. A dark blue wide belt gives the uniform a better shape and a stylish black beret completes the look. Inspired by the airline’s own color palette, the uniform features a fresh, classic look dominated by different shades of blue, from light blue to royal and dark blue. Meanwhile, the male flight attendants wear classic three-piece suits in blue, consistent with the visual identity of the airline.
Max. 5 kg (Dimension: 20 × 40 × 55 cm)
Max. 20 kg (Dimension: 40 x 60 x 100 cm)
Max. 30 kg (Dimension: 40 × 60 × 100 cm)
2 pcs (max. 5 kg/pc) (Dimension: 20 × 40 × 55 cm)
Max. 40 kg (Dimension: 40 × 60 × 100 cm)
Please find the check-in time for all Xiamen Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
40 minutes before departure
2 hours before departure
1 hour before departure
Online check-in is also available for Xiamen Airlines flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Xiamen Airlines Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Xiamen Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Xiamen Airlines directly to reschedule.