The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

【Priority Clearance｜VIP Fast Clearance】

- Service Content and Differences -

Priority Clearance: We will guide you to the priority lane, which will save you about half the waiting time compared to the regular lane!
VIP Express Pass: A dedicated person will guide you to the VIP Express Lane and arrange you to the lane with the least crowds based on the on-site conditions, for the fastest speed!

Required Information

Priority Clearance provides text information: date of use, flight departure and arrival time, flight number, entry and exit airports, number of adults and children, English name on passport, and communication software account (LINE/WhatsApp/WeChat)
VIP Express Pass provides electronic documents: e-ticket, passport copy, personal photo, Vietnam e-Visa

【Service Process】

- Immigration Services -

• Original passport and pre-printed Vietnam electronic visa (E-Visa)

• After your flight arrives, follow the signs to the immigration area and look for the person holding the [iTour] sign in front of the immigration area.

• Special personnel will guide you to the priority lane/VIP fast lane, and passengers will queue up for customs clearance on their own

• After completing customs clearance, the service ends and passengers go to the baggage claim and customs area on their own

- Outbound Services -

• Arrive at the airport 2.5–3 hours before your flight departure to check in, check in your luggage, and collect your boarding pass

• 2 hours before departure, go to the designated location and look for the [iTour] sign holder

• Special personnel will guide you to the priority lane/VIP fast lane, and passengers will queue up for customs clearance on their own

• The service ends after completing customs clearance; if you have purchased the expedited security check service (only priority customs clearance can be purchased, Hanoi Airport already includes security check), a dedicated person will guide you through the security check

- How to book and use -

Booking time: Please place an order 3 days before your flight and provide all required information

Supplier Service Hours: Monday to Friday 09:00-13:00, 14:00-18:00 (Taiwan Time: GMT+8)

Lunch break: 13:00-14:00; no duty on weekends and national holidays

During service hours: We will reply and confirm the arrangement results within 1 working day (excluding holidays)

During non-service hours: We will reply to confirm the arrangement result before 13:00 on the next working day (excluding holidays)

The booking deadline is 17:00 the night before the trip (no booking service is available on Saturdays and Sundays, but already booked trips will not be affected)

After booking, please check the Traveloka order page for the instructions and check in at the designated time and location with your passport.

The voucher is valid only on the booking date and will be invalid after the expiration date.

－Note－

• This service is a “customs clearance guide” and passengers are still required to complete immigration inspection and subsequent procedures on their own

• Only valid for international flights and Vietnam e-Visa (E-Visa), not valid for domestic flights or Visa On Arrival (Visa On Arrival)

• Please confirm the validity period of the passenger's passport, which should be more than six months from the return date

• If you are unable to pass customs due to passport, visa, entry and exit records or other personal reasons, the fee will not be refunded

• Please notify us in advance if your flight is changing

• Please keep your communication open and enable notification of unknown messages so that on-site personnel can contact you easily

• If you cannot find the sign-holder upon arrival, please contact customer service immediately; if you do not contact us and clear customs on your own, it will be deemed that you have given up the service and no refund will be given.

• Chinese passport holders need to prepare an additional fee of US$5 and two headshots (4 x 6 cm or 2 x 2 inches)

• Passengers who obtain visa on arrival will need to wait for an additional period of time and will be charged a waiting fee of US$6 on site

• Adults (over 12 years old) and children (2-11 years old). Children over the age of 12 will not be able to use the child price and no refund will be given.

• During peak tourist seasons and peak times, there may be a short wait due to the crowds, please understand

• If you have any questions, please use Traveloka online chat to contact the supplier (supported languages: Chinese, English, Japanese, Korean)

Identification method

Priority clearance and VIP fast clearance are both identified by "picture hand sign"

Priority Clearance - Location of Entry Sign Holders

Priority Clearance - Departure (Departure Level Entrance A) Location of sign holders

VIP Fast Track - Location of Immigration Officers

VIP Fast Track - Location of Exit Sign Holders

Enjoy exclusive VIP treatment and speed up your customs clearance.

There are dedicated service personnel in the airport who will serve you at designated locations.