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Refund & Reschedule Queries

Updated: Monday, 10 January 2022 • 19:30 • (GMT +7)

Important Things to Know

Due to a high volume of incoming requests, our customer service agents may need more time to respond to your inquiries.




  • If your departure or check-in date is scheduled within 7 days, your requests will be handled within 2 (two) days.
  • If your departure or check-in date is scheduled in more than 7 days, we may respond up to 3 days prior to your travel date. 


In the event where your departure or check-in date has passed but your refund request is still being processed, you do not need to contact us after submitting your refund.


We can assure you that we will respond to you as soon as we can. 


Should you need to contact our Customer Service, you may send a message via My Inbox on your Traveloka App or website.