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Pejuang Anti-Scam

23 Apr 2024 - 4 min read

Beware of Fraudsters Claiming to Be Traveloka!

Frauds involving large companies are unfortunately becoming more common in our daily lives, and Traveloka is not immune to these scams. It's disheartening to hear stories of people falling victim to these schemes, and it's important to note that the victims are not to blame. These fraudsters can be persuasive in their tactics.

Traveloka has put together some helpful tips to protect yourself from these scams. It's important to know that scammers often use the Traveloka brand to deceive people into giving away personal information or money. By following these tips, you can avoid being a victim of these scams and keep your personal information and finances safe.

Different Types of Scams Carrying Traveloka Brand

Before learning about the tips to avoid Traveloka scams, it's important to be aware of the different scams that use Traveloka's name. Here are some examples:

1. Online Travel Agent Scam Guaranteeing Low Ticket Prices

A common scam that online scammers use is pretending to be a trustworthy online travel agent that guarantees the lowest prices for flight tickets. Always be on your guard for such scams, and be vigilant of unusually cheap flight tickets.

Here's how the scam usually works: the fraudster contacts you via Direct Message through Facebook with an account name or profile picture that “looks” like Traveloka, claiming to be an Online Travel Agent affiliated with Traveloka, and offering you special prices for plane tickets.

Once you’ve expressed interest, they will request you to transfer money to a personal bank account while they “book” the low-price tickets on your behalf. Once the transfer is complete, the scammer may send you a fake booking confirmation and no longer be contactable.

To avoid this type of scam, it's important to only book flight tickets through Traveloka's official website or app. Always check that you are only making payments directly to Traveloka. Don't be fooled by scammers who use Traveloka's name to deceive unsuspecting victims. Stay safe and book your travel plans through trusted sources.

2. Traveloka Recruitment Scam

Another scam to be aware of is the "Traveloka Recruitment Scam." Scammers may send you an email for a job interview invitation claiming to be from Traveloka or in collaboration with Traveloka. However, it's important to note that Traveloka has never collaborated with any specific companies in the recruitment process, and you will always only be contacted by an employee who has an email related to @traveloka.com or @your.traveloka.com.

No legitimate company will ask prospective employees to transfer money for the selection or interview process. Scammers often exploit the name Traveloka to deceive their victims. They use Traveloka's status as one of Asia's largest online travel agents to gain trust and make their scam seem more legitimate.

Be cautious and do your research before applying for any job or responding to any job interview invitation. Always verify the legitimacy of the company and the recruitment process before providing personal information or transferring money. Stay safe and protect yourself from job vacancy scams.

3. Prize Winners Announcement by Phone

One of the old-school tricks that scammers still use today is the "Prize Winners Announcement by Phone" scam. The scammer will call you and claim that you have won a grand prize from Traveloka. They will then ask you to provide the OTP that was sent to your phone.

You may not realize that the scammer has already tried to gain access to your account by entering your phone number and selecting "Forgot Password." Hence, they need the OTP that was sent to your phone.

Be vigilant and read any text messages carefully. Never give out your OTP to anyone except yourself. If you receive a call announcing that you have won a prize from Traveloka, confirm the call's legitimacy with Traveloka's customer service before providing any information. It's important to note that Traveloka will never ask you to provide an OTP code. Stay safe and protect your personal information from scammers.

In today's digital era, it's important to be aware when clicking on links, especially if they come from unknown phone numbers or e-mail addresses. Scammers often use links to access your Traveloka account and personal information.

To protect yourself from this scam, read texts or emails carefully before clicking on any links. Be wary of links from unknown sources, and only click on them if you are confident they are legitimate. It's better to be safe than sorry when protecting your personal information from scammers.

Remember, Traveloka will never ask you to click on links to enter your personal information or account details. If you receive a suspicious message or e-mail, it's best to contact Traveloka's customer service to verify its authenticity before taking any action. Stay vigilant and protect yourself from link scams.

How to Avoid Flight Tickets Scams

1. For safe transactions and to avoid scams, book all travel products directly from Traveloka's official website or app on Android and iOS. Traveloka guarantees the safety of your payment and takes measures to ensure secure transactions.

2. Avoid third-party individuals or companies that claim to be from Traveloka and offer flight tickets or hotel purchases through e-mail, SMS, or phone. Stick to booking directly through Traveloka's official website or app to ensure the safety of your transactions.

3. Never make payments to bank account numbers in personal names claiming to be from Traveloka. Refuse any payment orders that ask you to transfer money to personal accounts, and only make payments through Traveloka's official payment channels to ensure the safety of your transactions.

4. Only trust our official social media and community accounts:

Instagram Account: traveloka.ph
Facebook Page: Traveloka Philippines
Twitter Account: @travelokaPH

5. Pay attention to our official sites:

Our Customer Service is Here 24/7!

Anytime you need us, we are here round-the-clock, 24/7 for you. Feel free to contact us through our official customer service lines, which you can check here. It's time to pack your bag and make a hassle-free journey with us. Book hotels and flights only at Traveloka, your

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