If you've purchased your e-ticket but the baggage option wasn't available, don't worry. Our Customer Service is happy to help you, provided that you haven’t checked in nor passed the airline's deadline for extra baggage purchase.

Request via chat (recommended)

1. Open the Contact Us page in the Traveloka App.
2. Find your booking, then tap Chat at the bottom of the booking card.
3. In the chat, look for the Baggage info topic.
4. Follow the format in the chat to make your request.
5. We’ll work on your request and send you a price quote. Once your payment is received, your baggage will be added. Make sure your notifications are on.

Request via email

If chat is unavailable, you can email cs@traveloka.com.

• Subject: Extra Baggage Purchase for [Your Booking ID].
• Email body:
  • Your flight route(s), e.g. ‘CGK - DPS - MEL’ (outbound route) or ‘All routes’ (round trip)
  • Passenger details and baggage needed, e.g.’ John Smith, 2 pcs, 20 kg’.
    Wait for our Customer Service team’s reply with the quotation and payment instructions.

What if the deadline has passed?

If your airline’s Last Order deadline for baggage purchase (shown on your e-ticket) has passed, please contact the airline directly or add baggage during online check-in (via the airline’s website) or airport check-in.