In general, travel vouchers are non-transferable and can only be used for purchases made with the airlines that issue them. You can use travel vouchers for a one-time transaction, but some airlines may have a different policy.

Please note that if your new ticket is cheaper than the value of your travel voucher, the remaining amount cannot be exchanged for cash. If your new ticket is more expensive than the value of your travel voucher, you will have to pay for the difference.

You can find more detailed information on how to use your travel voucher in the email we send you after your refund is completed. The email address is the one you used for booking that you can find also on the Refund History page. 

You can also find information on how to redeem your travel credits and the terms and conditions from each airline on traveloka.com/travel-credit-information. Please note that, generally, travel credits can only be used directly with the airline and not via Traveloka.

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