To submit your name correction request via Traveloka, kindly follow these steps:
- Open your flight e-ticket from the Bookings menu in the Traveloka app, then tap 'Correct name' under the passenger list section.
- On this page, please read the name correction policy for your flight first. If everything looks good, select the passenger you want to request for in the lower section.
- Now, please enter the correct passenger name. Double-check to make sure everything's spelled right this time.
- Tap 'Proceed to Check' so we can verify whether the changes you made comply with the airline's policy.
- Kindly wait a few seconds, the checking process won't take long. Do not close the window, or the checking process will be canceled.
- There may be more than one outcome from this check. You can read this article for the details. If you're eligible to request a name correction, tap 'Upload documents' to continue.
- Upload the required documents and make sure they're clear and readable. You can also add additional notes if needed.
- Please review your request and make sure the documents are correct and clear. If you're ready, tap 'Submit request'.
- Once submitted, we'll send you an email regarding the result.
The process won't take long. But, it could take longer if you're submitting outside of the airline's office hours (Monday–Friday, 09:00–17:00).
The guideline above applies when you're using the Traveloka app. If you're accessing Traveloka through the website, the steps won't be much different.