When you request a name correction via Traveloka, the result of your request may require you to submit it directly to the airline.

This outcome depends on each airline's policy and decision regarding name correction requests.

Below are the instructions on how to submit your name correction request directly to your airline.

There are two important things you need to know before proceeding:

1. What you need to prepare

Before contacting the airline, make sure you have the following documents ready:

• Your e-ticket: You can find your e-ticket and flight code in your email or the Traveloka App.
• National ID card and/or passport: Your passport or ID card serves as the main reference for the correct passenger name.
• Plan your visit or contact during airline's office hours: Most airlines operate Monday-Friday, 09:00-17:00 (local time), excluding national public holidays.

2. Where to submit your request

Not all airlines use the same communication channels, but they will usually provide at least one of the following options for you to reach them:

• Airline's check-in counter at the airport
• Branch offices
• Airline's official website
• Email address
• Phone number
• WhatsApp number

Once you're in touch with their staff, please follow their instructions carefully to complete your request. Their staff will be happy to assist you.