Help Center - Hotels

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

Can I pay for my booking by cash at the accomodation?

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

How to Make a Special Request for My Hotel Booking

How can I find the perfect hotel for my destination?

Hotel Room for Hourly Usage

Late Check-in

How to Book a Hotel

What does non-refundable or free cancellation mean?

Room Availability Info

Choosing Different Room Types in One Booking

Breakfast Info for Hotel Booking

What does each price include?

Hotel Early Check-in

Checking Your Booking Status

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

How do I reschedule my booking?

Cannot check in at the hotel

How to Cancel and Get a Refund for My Hotel Booking

Cannot Find the Hotel Location

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

How to Reschedule Hotel Reservation Due to Wrong Booking

Refund Hotel Booking for Non Refundable Policy

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Reschedule a Non-refundable Hotel Booking

What are the available payment methods to pay for Easy Reschedule?

Hotel Rescheduling Fees

Hotel Receptionist Couldn’t Find My Booking

Why can't I find the option to reschedule my booking?

How to Reschedule My Hotel Booking

How to Check My Refund Status

Does Easy Reschedule incur any charges?

I have successfully obtained my voucher. How can I use it to check in at the hotel?

Hotel Voucher Not Received