To cancel and get a refund for your hotel booking, follow these steps:
1. Log in to your Traveloka account.
2. Go to My Booking. Choose the booking you wish to cancel. Scroll down to the Manage Booking section, then tap Refund. Read the refund policy for your booking, then tap Refund to proceed with your request. Enter your password to proceed.
3. Read the Refund Terms & Conditions, check the box to agree and tap Next. Select the room or unit that you wish to refund and tap Next. Check the box to agree to the Refund Terms & Conditions and tap Submit Refund.
If you do not have a Traveloka account, simply go to My Booking on your Traveloka App or click Retrieve Booking on the Traveloka desktop website.
If you wish to cancel a Pay at Hotel booking, please refer to this article.
Things to note: