New Nairi Hotel

Good place

The Experience I am writing this to warn others: stay away from this hotel if you have any other options. My experience was nothing short of a nightmare, and based on the other negative reviews I have seen, it is clear that this hotel’s behavior is systemic, not accidental. Unethical Business Practices The most frustrating part of this ordeal was the hotel’s complete lack of integrity. We arrived at 11:00 AM, only to be told to wait until 1:00 PM, then until 2:00 PM. By this time, there were over 40 people stranded in the lobby. We quickly realized the hotel was heavily overbooked. Even more shocking was that while the lobby was filled with stranded guests, the hotel continued to accept new bookings on all platforms at 4x the standard price. When I pointed this out to staff—suggesting they at least stop taking new bookings so people arriving in town wouldn’t be left in the same queue—they were completely indifferent. They prioritized profit over their existing, waiting guests. I also witnessed the staff blatantly prioritizing specific guests based on their race/background, leaving the rest of us to wait for hours without any answers. I did not get a room until 5:00 PM.

Bad

Everything was terrible

Not accommodated staff I request iron coz I need it to straight my clothes but they didn’t provide even they didn’t respond d if they have or not

It was so bad that I decided not to stay, I left and I found another hotel

Definitely not an excellent place, but taking into account the affordable rates, not bad at all, with free parking available

Im disappointed with hotels.com for even recommending this hotel. The room was dirty and old, the tv had 2 russian channels. The toilet didnt stop running, when we complained the staff said to let him know every time we flush so he could manually go to the back of it and push the stopper. Eventually I just did this myself. Half the bed was broken so the mattress kept falling to the ground on the bottom left, the walls were paper thin so a group of girls next door kept us up. Worst off, we are both digital nomads and the internet just stopped working. We actually left a day earlier, I will never use hotels.com I thought there was a bit of a barrier to entry for these types of hotels, i trusted this website. This place was commically bad

Nice stY

It’s very friendly staff and they look after all customers specially very good manager and they sort out quickly any problems 🌹🌹🌹

It is a bad hotel

The hotel was dirty. Looking okay from the outside - horrible inside the room. Carpet with stains, mirror with stains - everything was unplugged - could use the tv. One of the plugs was half-out dangerous. The staff at the reception - was not very polite. Asked for a change of room - never happened. Breakfast is very poor. Only good personnel people working in the bar - helpful and polite, recommended places to visit.

I NEED MY FULL REFUND I WILL BE SPEAKING TO MY ATTORNEY REGARDING THIS

The hotel outside of the rooms was nice but very cheap inside the rooms. The TV, fridge, and pool were not working. When we arrived they could not see our reservation from Hotels.com after about 30 minutes they got it figured out.

Extremely dirty place.

It’s not clean at all

Cheapest price all off the market. Friendly staff. Clean. Safe. Near supermarket. I used Yandex app for transportation this app same as Uber. I stay around 20 days in hotel . I love armenia 🇦🇲. Friendly people. But some busy area be careful your wallet and cell phone.

Good location and close to the city centre by taxi. The staff are very friendly and very helpful. I have stayed here many times and always enjoy my stay. I’m already looking forward to a return visit in a few months time.

First I want to thank each and every employee in this hotel for making me feel just like home good rooms lovely atmosphere a great lobby I stayed 1 day. Special thanks to Mrs. Victoria. She is Manager of hotel. She changed my standard room to Deluxe, I was surprised. I stayed many hotels in the world, but I didn't saw behave like this. You can enjoy beauty of the city from your room. it's amazing view. Very good breakfast, clean rooms and good service. Thank you all. I recommend this hotel.

On arrival, the bed base was borken, i fixe it temporary by myself ; Very old Matress, uncomfortable, litterally speaking we was sleeping on springs; I asked to replace the matress and to fix the bed (on arrival). 2 days later they added a kind of cover on the matress in order to make it more comfortable but it was absolutly the same result and for the bed base they didn't take any action. cheap service, they don't put any extra toilet paper; we was short twice on a 6 days period. Once i asked the lady on the reception for a taxi, first i had to wait to finish her personal conversation on her own mobile and second she replied "it's better to do it by yourself it's gonna be faster". I don't recommand it for anyone, you can have much better for the same price.