Crystalbrook Riley

Hotels
9.2
/10
Exceptional
1,005 reviews

What Guests Say About Their Stay

Robert

10.0
/ 10
Beautiful sea view and overlooking the large lagoon pool. Gym was adequate but limited equipment

Alexia Jayne

10.0
/ 10
10/10 - Absolutley amazing stay - staff were perfect - everything was clean and neat and pool was also clean and wasnt over run with guests - could have afew more lounges around the pool but then again you dont want it to crowded room service was a bit $$ for the serving sizes but taste made up for that 100% I wouldnt stay anywhere else

Nicola

10.0
/ 10
Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.
In the Area
See Map
131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Crystalbrook Riley is a hotel is located at Cairns City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Crystalbrook Riley

131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870
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Discover More About Crystalbrook Riley

Location


Crystalbrook Riley is a hotel is located at Cairns City.

About Crystalbrook Riley

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Crystalbrook Riley exclusively for you.

Crystalbrook Riley is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Crystalbrook Riley.

All facilities in Crystalbrook Riley

Others Crystalbrook Riley
Others

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Spa
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

General

  • Reception hall
  • Parking (surcharge)

Sports and Recreations

  • Fitness center
  • Billiard

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Crystalbrook Riley

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Crystalbrook Riley
311
Number of floors in Crystalbrook Riley
7
Another facilities in Crystalbrook Riley
Laundry service, Tours, Luggage storage, Express check-out, 24-hour Receptionist

Frequently asked question in Crystalbrook Riley

What are available facilities at Crystalbrook Riley?
There are top facilites at Crystalbrook Riley such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Crystalbrook Riley?
The standard check-in time at Crystalbrook Riley is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Crystalbrook Riley provide breakfast?
Yes, Crystalbrook Riley provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Crystalbrook Riley?
Crystalbrook Riley is a 5.0-star hotel.
How many floors does Crystalbrook Riley have?
Crystalbrook Riley has 7 floors.
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More Reviews from Other Guests in Crystalbrook Riley

Overall Ratings & Reviews Crystalbrook Riley

Traveloka (1)
Other sources (1,004)
9.2
Exceptional
From 1,004 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crystalbrook Riley

Number of reviews per page
20
40
Top reviews
Janet
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.
Yvette
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The pool area was relaxing
Damon
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, rooms and facilities
Mark
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room. Great pool.
Ricardo
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing hotel
Robert
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful sea view and overlooking the large lagoon pool. Gym was adequate but limited equipment
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice rooms pool was great
Roger
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room, good pool with views and good location
Fiona
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful property
Janene
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

bed was very comfortable and staff friendly
Alexia Jayne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

10/10 - Absolutley amazing stay - staff were perfect - everything was clean and neat and pool was also clean and wasnt over run with guests - could have afew more lounges around the pool but then again you dont want it to crowded room service was a bit $$ for the serving sizes but taste made up for that 100% I wouldnt stay anywhere else
Read More
Jignesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good experience
Nicola
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.
Adrian
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel itself is very nice, well maintained, and visually appealing. The staff was courteous and did attempt to assist during my stay. Unfortunately, I experienced an issue with the room that ultimately shortened my visit. Due to the tropical climate, there was a noticeable musty odor in the room, which was uncomfortable, particularly as I use a sleep apnea machine while sleeping. I had originally booked three nights but decided to check out after the first night. I spoke with hotel staff and was shown three alternative rooms; however, the same odor was present in each one. The staff mentioned that the smell might be related to recently replaced carpeting. From my experience with extensive travel, it seemed more consistent with humidity or ventilation challenges. Additionally, the air conditioning would not go below 21°C, which may have contributed to the issue. While the property itself is lovely, the room conditions made my stay less comfortable than expected. I appreciate the efforts of the staff and hope this feedback is helpful for future improvements.
Read More
Wade
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Overall, enjoyable, but a bit too expensive. Particularly good breakfast buffet - but rather expensive. The breakfast buffet is quite similar but actually slightly better at Crystalbrook Bailey, where it's also significantly cheaper. Room had an okay view but was only a few floors up, so it was more of trees than of the ocean. No road noise at all, surprisingly - good sound insulation. Never heard anything from surrounding rooms either. The bathroom tended to flood when the shower was used - looks like the floor simply doesn't slope towards the drain, so water easily creeps out of the shower and all over the bathroom floor. Ventilation was also poor so condensation formed on the air-conditioned walls and countertop, making everything damp. Kinda gross. The floor to ceiling windows were nice, but the odd shape of the room made its layout awkward and meant there wasn't a lot of counter space nor seating. The bathroom had almost no counter space.
Read More
Fulvio
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Paper Crane was terrific and well run. CC’s was still outstanding how it is run which is very Professional. A huge appreciation to Francisco as he Welcomed both my wife and myself with Great Professionalism. As soon as the bags were out of the Uber he was wheeling them in and then help check us in. Now that’s Great Service. Crystalbrook Riley ……. Fantastic!
Read More
Phillip
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I've stayed here multiple times. On this occasion the room was tired, carpets were stained badly, No longer presented as a 5 star resort it once was.
Pauline
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

On two occasions staff came into our room without knocking on the door first! Very unprofessional. Paper Crane would have to have the worst breakfast buffet we’ve ever had. For a hotel that calls it self 5 stars it’s a big disappointment. Will not be returning
Rianna
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was I’m
Gordon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean was clean and spacious. The staff was helpful . The location was within walking distance of the restaurants and port.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Crystalbrook Riley

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Crystalbrook Riley

Traveloka (1)
Other sources (1,004)
9.2
Exceptional
From 1,004 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crystalbrook Riley

Number of reviews per page
20
40
Top reviews
Janet
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.
Yvette
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The pool area was relaxing
Damon
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great location, rooms and facilities
Mark
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Clean room. Great pool.
Ricardo
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing hotel
Robert
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful sea view and overlooking the large lagoon pool. Gym was adequate but limited equipment
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice rooms pool was great
Roger
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room, good pool with views and good location
Fiona
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful property
Janene
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

bed was very comfortable and staff friendly
Alexia Jayne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

10/10 - Absolutley amazing stay - staff were perfect - everything was clean and neat and pool was also clean and wasnt over run with guests - could have afew more lounges around the pool but then again you dont want it to crowded room service was a bit $$ for the serving sizes but taste made up for that 100% I wouldnt stay anywhere else
Read More
Jignesh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good experience
Nicola
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms spacious and very clean, new towels each day and air conditioning amazing. We stayed in the tower.
Adrian
icon-Leisure
Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel itself is very nice, well maintained, and visually appealing. The staff was courteous and did attempt to assist during my stay. Unfortunately, I experienced an issue with the room that ultimately shortened my visit. Due to the tropical climate, there was a noticeable musty odor in the room, which was uncomfortable, particularly as I use a sleep apnea machine while sleeping. I had originally booked three nights but decided to check out after the first night. I spoke with hotel staff and was shown three alternative rooms; however, the same odor was present in each one. The staff mentioned that the smell might be related to recently replaced carpeting. From my experience with extensive travel, it seemed more consistent with humidity or ventilation challenges. Additionally, the air conditioning would not go below 21°C, which may have contributed to the issue. While the property itself is lovely, the room conditions made my stay less comfortable than expected. I appreciate the efforts of the staff and hope this feedback is helpful for future improvements.
Read More
Wade
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Overall, enjoyable, but a bit too expensive. Particularly good breakfast buffet - but rather expensive. The breakfast buffet is quite similar but actually slightly better at Crystalbrook Bailey, where it's also significantly cheaper. Room had an okay view but was only a few floors up, so it was more of trees than of the ocean. No road noise at all, surprisingly - good sound insulation. Never heard anything from surrounding rooms either. The bathroom tended to flood when the shower was used - looks like the floor simply doesn't slope towards the drain, so water easily creeps out of the shower and all over the bathroom floor. Ventilation was also poor so condensation formed on the air-conditioned walls and countertop, making everything damp. Kinda gross. The floor to ceiling windows were nice, but the odd shape of the room made its layout awkward and meant there wasn't a lot of counter space nor seating. The bathroom had almost no counter space.
Read More
Fulvio
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Paper Crane was terrific and well run. CC’s was still outstanding how it is run which is very Professional. A huge appreciation to Francisco as he Welcomed both my wife and myself with Great Professionalism. As soon as the bags were out of the Uber he was wheeling them in and then help check us in. Now that’s Great Service. Crystalbrook Riley ……. Fantastic!
Read More
Phillip
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I've stayed here multiple times. On this occasion the room was tired, carpets were stained badly, No longer presented as a 5 star resort it once was.
Pauline
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

On two occasions staff came into our room without knocking on the door first! Very unprofessional. Paper Crane would have to have the worst breakfast buffet we’ve ever had. For a hotel that calls it self 5 stars it’s a big disappointment. Will not be returning
Rianna
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was I’m
Gordon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean was clean and spacious. The staff was helpful . The location was within walking distance of the restaurants and port.
Number of reviews per page
20
40