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Crystalbrook Riley
Hotels
9.2
/10
Exceptional
944 reviews
What Guests Say About Their Stay
Ulrich
10.0
/ 10
Everything from check in to finding my way around was perfectly managed by the staff.
Philippe and Sebastian assisted me with booking my diving and hot air balloon trip. This is an excellent place to stay for vacation and as a base for the greater Cairns area
MERCEDES
10.0
/ 10
Very nice, comfortable and clean room and property in a very good location. Amazing views.
Louise
10.0
/ 10
You can judge quality by the quality of sunbeds. And they’ve got nice ones. Also you can tell 5 star by the quality of service received especially during breakfast as they waft around tidying plates but unnoticed as subtle. Mix up with paying twice but resolved satisfactorily. Quality products in bathroom. Definitely would stay again and recommend
In the Area
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131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Crystalbrook Riley
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What's around Crystalbrook Riley
131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870
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Discover More About Crystalbrook Riley
Location
Crystalbrook Riley is a hotel in a good neighborhood, which is located at Cairns City.
About Crystalbrook Riley
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Crystalbrook Riley exclusively for you.
Crystalbrook Riley is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Crystalbrook Riley.
All facilities in Crystalbrook Riley
Others
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Express check-out
- 24-hour Receptionist
- Concierge
Things to Do
- Outdoor pool
- Spa
- Garden
- Pool cabanas (surcharge)
- Pool sun loungers
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
General
- Reception hall
- Parking (surcharge)
Sports and Recreations
- Fitness center
- Billiard
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in Crystalbrook Riley
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
- Self parking fee: AUD 20.00 per day
- Early check-in is available for a fee (subject to availability)
- Rollaway bed fee: AUD 60.0 per day
- Credit card charges are subject to a surcharge of 1 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 100 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
- Full-service spa
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - 00:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Crystalbrook Riley | 311 |
Number of floors in Crystalbrook Riley | 7 |
Another facilities in Crystalbrook Riley | Laundry service, Tours, Luggage storage, Express check-out, 24-hour Receptionist |
Frequently asked question in Crystalbrook Riley
What are available facilities at Crystalbrook Riley?
There are top facilites at Crystalbrook Riley such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Crystalbrook Riley?
The standard check-in time at Crystalbrook Riley is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Crystalbrook Riley provide breakfast?
Yes, Crystalbrook Riley provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Crystalbrook Riley?
Crystalbrook Riley is a 5.0-star hotel.
How many floors does Crystalbrook Riley have?
Crystalbrook Riley has 7 floors.
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More Reviews from Other Guests in Crystalbrook Riley
Overall Ratings & Reviews Crystalbrook Riley
Traveloka (1)
Other sources (943)
9.2
Exceptional
From 943 reviews
Cleanliness
9.4
Room Comfort
9.4
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Crystalbrook Riley
Number of reviews per page
20
40
Top reviews
Ulrich
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Everything from check in to finding my way around was perfectly managed by the staff.
Philippe and Sebastian assisted me with booking my diving and hot air balloon trip. This is an excellent place to stay for vacation and as a base for the greater Cairns area
MERCEDES
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Very nice, comfortable and clean room and property in a very good location. Amazing views.
MERCEDES
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
L
Louise
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
You can judge quality by the quality of sunbeds. And they’ve got nice ones. Also you can tell 5 star by the quality of service received especially during breakfast as they waft around tidying plates but unnoticed as subtle. Mix up with paying twice but resolved satisfactorily. Quality products in bathroom. Definitely would stay again and recommend
Read More
Ross
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent hotel. One of the best in cairns.
Garry Lee
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Excellent place to stay and only a short walk to the Cairns CBD and Marina area. Property in excellent condition with a great pool area. Staff are very friendly and helpful.
Joseph
Business
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Location
Truong Son
Business and Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I have a wonderful stay with Riley recommended to come here yall
Neil
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Good location and great facilities
April
Leisure Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We were excited about this stay - the hotel is lovely, the staff is attentive but our room in the tower smelled very strongly of mildew - very unpleasant and unhealthy feeling. None of the windows opened so there was no relief. We asked for support to address the smell specifically moving to a different room but no room was provided - the staff tried to clean the room 3 separate times but by the third day of our stay the smell was just unacceptable so we asked to be moved to one of the other local crystalbrook locations. We were finally moved to a different room which was better for the rest of our stay. The staff knows about this issue - the carpets were stained in this room and the smell was really unacceptable - guests should not be subjected to this. It’s unfortunate as the staff was lovely but real solutions weren’t provided until we wanted to leave. I wouldn’t even try another crystalbrook location in cairns if we came again because there was no support when we really needed it. I’d recommend a different hotel.
Read More
Jaymee Louise
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Quiet and clean. Perfect location for walking around the centre
Maggie
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Close to Esplanade and so lovely views
natan
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Very nice property
Debbie
Leisure
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel had a beautiful, tropical feel about it but the service is definitely not 5 star.
Kim
Friends and Family
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
A beautiful hotel with a lovely pool. Amenities were great, bed was comfortable and the food was good
Duane
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Crystalbrook Heaven!!
Luke
4.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Dirty carpets, mould present and poorly trained reception staff. Had 2 bookings, and they couldn’t combine the 2 together and made me pay the deposit twice 🙄 They couldn’t secure a booking at a neighbouring restaurant, yet we were able to get a table by going there direct. Lastly, they entered the room despite us having the privacy sign.
Read More
Ruth
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Lovely hotel.
Nadi
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Great location and staff were super lovely.
Gary
Business and Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
This was our second stay at the Crystalbrook Riley and if was amazing both times, the facilities and staff are fantastic. We highly recommend the Crystalbrook Riley.
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Crystalbrook Riley
Traveloka (1)
Other sources (943)
9.2
Exceptional
From 943 reviews
Cleanliness
9.4
Room Comfort
9.4
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Crystalbrook Riley
Number of reviews per page
20
40
Top reviews
Ulrich
10.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Everything from check in to finding my way around was perfectly managed by the staff.
Philippe and Sebastian assisted me with booking my diving and hot air balloon trip. This is an excellent place to stay for vacation and as a base for the greater Cairns area
MERCEDES
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Very nice, comfortable and clean room and property in a very good location. Amazing views.
MERCEDES
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
L
Louise
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
You can judge quality by the quality of sunbeds. And they’ve got nice ones. Also you can tell 5 star by the quality of service received especially during breakfast as they waft around tidying plates but unnoticed as subtle. Mix up with paying twice but resolved satisfactorily. Quality products in bathroom. Definitely would stay again and recommend
Read More
Ross
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent hotel. One of the best in cairns.
Garry Lee
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Excellent place to stay and only a short walk to the Cairns CBD and Marina area. Property in excellent condition with a great pool area. Staff are very friendly and helpful.
Joseph
Business
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Location
Truong Son
Business and Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I have a wonderful stay with Riley recommended to come here yall
Neil
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Good location and great facilities
April
Leisure Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We were excited about this stay - the hotel is lovely, the staff is attentive but our room in the tower smelled very strongly of mildew - very unpleasant and unhealthy feeling. None of the windows opened so there was no relief. We asked for support to address the smell specifically moving to a different room but no room was provided - the staff tried to clean the room 3 separate times but by the third day of our stay the smell was just unacceptable so we asked to be moved to one of the other local crystalbrook locations. We were finally moved to a different room which was better for the rest of our stay. The staff knows about this issue - the carpets were stained in this room and the smell was really unacceptable - guests should not be subjected to this. It’s unfortunate as the staff was lovely but real solutions weren’t provided until we wanted to leave. I wouldn’t even try another crystalbrook location in cairns if we came again because there was no support when we really needed it. I’d recommend a different hotel.
Read More
Jaymee Louise
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Quiet and clean. Perfect location for walking around the centre
Maggie
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Close to Esplanade and so lovely views
natan
with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Very nice property
Debbie
Leisure
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel had a beautiful, tropical feel about it but the service is definitely not 5 star.
Kim
Friends and Family
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
A beautiful hotel with a lovely pool. Amenities were great, bed was comfortable and the food was good
Duane
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Crystalbrook Heaven!!
Luke
4.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Dirty carpets, mould present and poorly trained reception staff. Had 2 bookings, and they couldn’t combine the 2 together and made me pay the deposit twice 🙄 They couldn’t secure a booking at a neighbouring restaurant, yet we were able to get a table by going there direct. Lastly, they entered the room despite us having the privacy sign.
Read More
Ruth
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Lovely hotel.
Nadi
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Great location and staff were super lovely.
Gary
Business and Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
This was our second stay at the Crystalbrook Riley and if was amazing both times, the facilities and staff are fantastic. We highly recommend the Crystalbrook Riley.
Number of reviews per page
20
40