FV By Serain Residences is a apartment is located at Fortitude Valley.
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FV By Serain Residences
Apartments
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5.6
/10
Fair
35 reviews
In the Area
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167 Alfred Street, Fortitude Valley, Brisbane, Queensland, Australia, 4006
Main Facilities
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Swimming Pool
Elevator
WiFi
What's around FV By Serain Residences
167 Alfred Street, Fortitude Valley, Brisbane, Queensland, Australia, 4006
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Discover More About FV By Serain Residences
General
Near Howard Smith Wharves
Location
Located in Brisbane (Fortitude Valley), FV By Serain Residences is within a 10-minute walk of Brisbane Showgrounds and Howard Smith Wharves. This apartment is 0.6 mi (1 km) from Royal Brisbane & Women's Hospital and 1.9 mi (3.1 km) from Suncorp Stadium.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Chinatown Mall - 0.4 km / 0.3 mi
Brunswick Street Mall - 0.5 km / 0.3 mi
Fortitude Music Hall - 0.5 km / 0.3 mi
Brisbane Showgrounds - 0.7 km / 0.4 mi
Tivoli - 0.7 km / 0.5 mi
Howard Smith Wharves - 0.8 km / 0.5 mi
Royal International Convention Centre - 0.9 km / 0.6 mi
Royal Brisbane & Women's Hospital - 1 km / 0.6 mi
Story Bridge - 1.1 km / 0.7 mi
Royal Children's Hospital - 1.2 km / 0.8 mi
1000 Ann Shopping Center - 1.3 km / 0.8 mi
Brisbane River Walk - 1.3 km / 0.8 mi
James Street - 1.4 km / 0.9 mi
Brisbane Private Hospital - 1.4 km / 0.9 mi
St. Andrew's War Memorial Hospital - 1.5 km / 0.9 mi
The nearest major airport is Brisbane Airport (BNE) - 17.5 km / 10.9 mi
Facilities
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center.
Rooms
Make yourself at home in one of the 18 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies. 40-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided daily.
All facilities in FV By Serain Residences
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Common Space
Things to Do
- Indoor pool
- Sauna
Connectivity
- Free WiFi
General
- Terrace
Public Facilities
- Smoke-free area
- Elevator
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in FV By Serain Residences
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Onsite parties or group events are strictly prohibited
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
Pets
Service Animals Allowed
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General Information
Popular Facilities | Swimming Pool, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - 22:00 - to 10:00 |
Available rooms at FV By Serain Residences | 18 |
Another facilities in FV By Serain Residences | Indoor pool, Sauna, Free WiFi, Terrace, Smoke-free area |
Frequently asked question in FV By Serain Residences
What are available facilities at FV By Serain Residences?
There are top facilites at FV By Serain Residences such as Swimming Pool, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FV By Serain Residences?
The standard check-in time at FV By Serain Residences is starting from 15:00 - 22:00 while the latest check-out time is at Before 10:00
What is the star rating of FV By Serain Residences?
FV By Serain Residences is a 4.0-star hotel.
How many rooms are available at FV By Serain Residences?
FV By Serain Residences has 18 rooms in total.
What do past guests say about FV By Serain Residences?
FV By Serain Residences is well-known for its Room Comfort, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in FV By Serain Residences
Overall Ratings & Reviews FV By Serain Residences
Other sources (35)
5.6
Fair
From 35 reviews
Cleanliness
6.0
Room Comfort
7.0
Service and Facilites
5.2
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Traveler Reviews FV By Serain Residences
Number of reviews per page
20
40
Top reviews
Marrilyn
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Mold in the kitchen tap and through the dishwasher, the handles fall apart
Arioki
2.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
When I checked into this hotel and entered my room, I found that the large glass panel of the balcony door was completely shattered into small pieces. I do not know the cause. Of course, I immediately called the hotel management to report the issue.
After waiting for a considerable amount of time, I was told at around 7:00 PM that I had two options: either receive a 100% refund and cancel the booking, or stay in the room as it was.
Because the situation was clearly dangerous, I requested a room change. However, I was told that there were no spare rooms available and that if I was not satisfied, I should cancel. This was communicated to me by a operater. I understand that she was likely following instructions from her superior, so I do not believe this was her personal decision.
I then asked whether I could receive a discount instead. I was told that a 30% discount would be provided, although it would take some time for the credit to be processed. To be honest, I would have preferred a room change rather than a 30% discount.
I have photos and videos documenting the condition of the room. Please let me know how I can send them to your office, or kindly provide the appropriate email address.
In any case, I would like to request the 30% refund as discussed. You may contact at your company for confirmation of the details.
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Andrew
Leisure with Friends
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
No furniture on balcony. No soap in shower. There were extra pillows but they didnt have pillow cases. There was an iron but no ironing board. Check in process was too rigid.
Simon
8.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
Unsatisafactory stay. I was disappointed that FV had removed car parking for guests, however, the car park entry was always crowded and problematic. Was a quick 2-3 min walk to offset parking in Agnes St (though metered parking).
Check in was via the convenience shop across the road - strange, but easy.
Apartment was good in size - kitchen had very limited tablewear and crockery. Only provided with x 3 very flat pillows (requested additional though not provided). There was no seating or table available on the winter balcony which was disappointing. Bedroom had no bed side lamps and TV located in loungeroom only. The underside and rim of the coffee table had not been cleaned in a long time - there was a lot of mould evident. The bathroom and laundy were dusty and attention to detail needed on the shower recess and edges - filthy.
No information was provided re amentities (had to look up) and WIFI complex and poor.
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Diane
Leisure
2.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Apartment was filthy - dirty walks, carpet, broken fixtures. Stale smell. After complaining on the day 1 it was only late on day 2 that the call centre/ reception had the manager with authority offer to clean the apartment or provide a minor 10% discount. As we were leaving early the next day we accepted the discount via Expedia, although they were not able to achieve the full discount despite seeing the manager’s offer in writing.
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Aulola
with Partner
6.0
/10
Reviewed 53 week(s) ago
Hotels.com verified review
Apartment was very clean however there was a certain smell in the apartment that wouldn’t go away.. Aircon did not work at all which is a let down seeing as it’s very hot in Brisbane. But the experience, views and amenities are good.
Jessica
Leisure Family
2.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
The complete disregard for customer satisfaction
Renae
Leisure Family
4.0
/10
Reviewed 105 week(s) ago
Expedia Group verified review
Complete lack of communication. Didn't respond to my emails or messages. Wotif website wouldn't provide their phone number for me to call the property. Didn't send through check in details. Misleading property name... ghosting as FV Peppers. After 1 hour of trying to check in, making several phone calls, asking for assistance at FV Peppers, I finally made contact with the manager via phone. In order to check in, I had to go to the nearby convenience store to pick up the key from a lock box. The whole experience was dodgy and I highly recommend Wotif discontinue hosting this property on their website.
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Melissa
6.0
/10
Reviewed 116 week(s) ago
Expedia Group verified review
Room tired. Floor damaged from furniture moving. No instructions re trouble shooting tv. Shower area grouting and cleanliness needs attention. Complicated check in procedure.
Verified traveler
with Partner
8.0
/10
Reviewed 120 week(s) ago
Hotels.com verified review
Check in process was awful. Room was fine, probably would book personally with the hotel next time instead of with Serain. Parking was not available so had to park off site
Glen
Business and Leisure
10.0
/10
Reviewed 126 week(s) ago
Expedia Group verified review
Was good
Kristy
Leisure with Partner
6.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
Location was great, was not advised there was no parking available as info stated parking available which added an additional $120 cost I wasn’t prepared for. Bed mattress was not very comfortable.
Michelle
Leisure with Partner
4.0
/10
Reviewed 145 week(s) ago
Expedia Group verified review
Unfortunately to check into this property was difficult. Very poor communication from the property to receive check in details.
The apartment did not feel clean, especially the lounge. The kitchen was very poorly equipped. Would not recommend this property.
Justin
Business
2.0
/10
Reviewed 149 week(s) ago
Expedia Group verified review
Never again
david
Business
2.0
/10
Reviewed 204 week(s) ago
Expedia Group verified review
Was a terrible experience
Verified traveler
Business
8.0
/10
Reviewed 279 week(s) ago
Expedia Group verified review
Never stay here terrible area, unsafe, noisy in evenings
Verified traveler
Leisure with Partner
8.0
/10
Reviewed 280 week(s) ago
Expedia Group verified review
The apartment was as expected from the photos. The ensuite shower was missing a door which we were unaware of prior to our stay. During the second day, we received a phone call while we were out telling us that maintenance was there to install the shower door. So we had to return to the property. Fortunately we were at a nearby supermarket. The pool was nice, heated too.
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Verified traveler
Friends and Family with Partner
4.0
/10
Reviewed 285 week(s) ago
Expedia Group verified review
I would not recommend this appartment to anyone. We conplained about our bed doona being stained and got no reply. There was no doona cover, just a sheet. Same for the matress, no cover just a sheet. Only 2 pillows, no spare pillows or blankets provided. Dirty cushions (stained and with other peoples hair) placed on the clean pillows on the bed. Tiny TV that was in "shop mode" that couldnt be turned off while we tried to watch the Anzac day services. The shower didnt seal and leaked all over the floor. We only got 2 towels to use, for 3 days stay and they were small. No towels provided to use the pool or gym.
No thought has gone into this, and complaints fall on deaf ears.
Not worth even half of the money spent.
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Verified traveler
Business
6.0
/10
Reviewed 290 week(s) ago
Expedia Group verified review
PRO'S: View was amazing, location is great.
CON'S: Beds were hard, shower pressure was not great... One bathroom had a toilet roll holder missing / was broken (in the cupboard under the sink).
Besides that - awesome location, close to Fortitude Valley and RNA Showgrounds (walking distance).
Carpark is very tight.
Verified traveler
with Partner
8.0
/10
Reviewed 301 week(s) ago
Hotels.com verified review
Comfortable accommodation for the price - convenient location and wifi. The pool is much smaller than pictured and a bit more maintenance would be good (we needed to replace TV remote battery ourselves; smoke alarm continually beeped - presumably requiring a new battery). Key picked up from local convenience store; no concierge or luggage storage and communication re TV not working could have been much better from the owner / operator.
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Number of reviews per page
20
40
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