Heron Island Resort

Resorts
8.4
/10
Very Good
278 reviews

What Guests Say About Their Stay

Stuart

10.0
/ 10
Heron Island is a very special place. All of the staff were very friendly and helpful.

Penelope

10.0
/ 10
Paradise on the outer reef surrounded by nesting turtles, nesting birds and all marine creatures

Christine

10.0
/ 10
When I arrived, I was told I was upgraded. That was such an amazing surprise!
In the Area
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Via Gladstone, Gladstone, Queensland, Australia, 4000

Main Facilities

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Restaurant
Swimming Pool
WiFi
Heron Island Resort is a resort is located at Gladstone.
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What's around Heron Island Resort

Via Gladstone, Gladstone, Queensland, Australia, 4000
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Location


Heron Island Resort is a resort is located at Gladstone.

About Heron Island Resort

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Heron Island Resort exclusively for you.

Heron Island Resort is a resort with great comfort and excellent service according to most resort's guests.

With all facilities offered, Heron Island Resort is the right place to stay.

All facilities in Heron Island Resort

Others Heron Island Resort
Others

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Garden
  • Spa
  • Beach towel
  • Private beach
  • Pool sun loungers

Hotel Services

  • Tours
  • Luggage storage
  • Express check-out
  • Front desk
  • Laundry service
  • Concierge

General

  • Parking
  • Banquet
  • Smoking area
  • Parking (surcharge)
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop

Food and Drinks

  • Bar
  • Snack bar

Connectivity

  • WiFi (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Billiard

Accommodation Policy & General Information in Heron Island Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for wireless internet in public areas: AUD 25 per day (rates may vary)
  • Uncovered self parking fee: AUD 14 per night
  • Rollaway bed fee: AUD 75 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses a grey water recycling system
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests must transfer via Boat or helicopter to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. There is no cell phone service at this property due to its remote location. This property is accessible by boat or helicopter. Boat transfers are available at 9:30 AM from Gladstone to Heron Island on Friday-Monday and Wednesday. The required fee for boat transfers is AUD 85 per adult and AUD 45 per child each way. On Tuesday and Thursday, access is only available via helicopter for the listed transfer service fee amounts. On December 25, access is only available via helicopter.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 20:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, WiFi
Check-In / Check-Out Time
From 15:00 - 20:00 - to 10:00
Available rooms at Heron Island Resort
112
Number of floors in Heron Island Resort
1
Another facilities in Heron Island Resort
Beach umbrella, Outdoor pool, Garden, Spa, Beach towel

Frequently asked question in Heron Island Resort

What are available facilities at Heron Island Resort?
There are top facilites at Heron Island Resort such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Heron Island Resort?
The standard check-in time at Heron Island Resort is starting from 15:00 - 20:00 while the latest check-out time is at Before 10:00
What is the star rating of Heron Island Resort?
Heron Island Resort is a 3.5-star hotel.
How many floors does Heron Island Resort have?
Heron Island Resort has 1 floors.
How many rooms are available at Heron Island Resort?
Heron Island Resort has 112 rooms in total.
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More Reviews from Other Guests in Heron Island Resort

Overall Ratings & Reviews Heron Island Resort

Traveloka (3)
Other sources (275)
8.4
Very Good
From 275 reviews
Cleanliness

7.6

Room Comfort

7.4

Location

8.8

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Heron Island Resort

Number of reviews per page
20
40
Top reviews
Stuart
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Heron Island is a very special place. All of the staff were very friendly and helpful.
Hui Vivien
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was under the impression the booking made on Wotif includes breakfast and boat transfer. It turned out it has only included accommodation. We ended up paying extra $90 for ferry and about $60 for breakfast. It was a rip off. Heron Island Resort is getting old and rundown. The staff cancelled our ferry and subsequently the first night stay at 1.46pm on 26th December without any. phone call but just a message on wotif. I drove 8 hours to get to Gladstone to catch the ferry next morning but it was cancelled. We had to book for last minute accommodation and activities for the next day around Gladstone. There was a very poor communication that has caused us to spend extra $340 unexpected. There was no response from Heron Island until I made a few phone calls and left messages. I have been coming to this island to watch turtle hatching and nesting for the last 10 years. I dont think I would consider coming any more.
Read More
Richard
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Natures paradise is awaiting everyone - birds, turtles (laying eggs or hatching!!) Rays, sharks and all kind of sea and reef creatures! Just walk into the water and experience the paradise! Since our last stay 2 years ago the new management improved a lot. Service is off course still to be provided by evey staff member - also better but always improvements possible. Food is a challenge as the Canadian company decided to have to pay for breakfast extra, this makes the stay with lunch and dinner to pay extra too an expensive holiday especially for families, take away is a cheaper option but needs more variations as with the buffet options and breakfast variations to extend too. Still no fly screens at the windows is a downside. All over - perfect to enjoying nature at the Great Barrier Reef.
Read More
Benjamin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Amazing place to visit
Penelope
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Paradise on the outer reef surrounded by nesting turtles, nesting birds and all marine creatures
Christine
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

When I arrived, I was told I was upgraded. That was such an amazing surprise!
Sharee
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The complete RnR experience in a tropical location
Andrew
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Wow, what a stunning island! Unfortunately the resort is complacent as a result. Rooms are tired. The whole resort buildings need upgrading. Staff were lovely but most were kids who looked like they needed supervision! Areas weren’t tidied up (some empty wine bottles left on the sunset terrace for 48 hours). Heron Island’s unique location deserves better.
Read More
Natalie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The island is stunning, beautiful attention to nature, you felt privileged to be there. Staff were amazing and rooms were roomy and clean. My only gripe relates to catering. In particular, dinner service which was buffet style and frankly, awful. There are limited other options and I appreciate the logistics associated with being so remote but please improve the quality of food available.
Read More
Melanie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was very close to the beach , surrounded by nature , spacious, relaxing, restaurant was amazing ! Staff all incredibly friendly and knowledgeable. Amazing stay
Mary
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

A paradise island. The friendliness and willingness of the staff to make our trip the best it could be our weighed any small downsides to this accommodation. One being the food, I’m sure they are doing the best with what they have but for the price of food that seemed more like heated up from frozen, it was a shock to pay an extra $2000 for 5 nights in food, wetsuit hire, a boat trip out to the reef where it was poor visibility and a depressing state of dead coral. Wilson island on the other hand was incredible!!
Read More
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Highly recommend for a quiet getaway
Khib
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Reef snorkeling off the beach & easy to be off-grid at this eco-friendly resort with wonderfully helpful staff…what more could one want? Very highly recommended!
J
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Heton Island Resort was actually better than we expected. Most things were expensive an not a big choice. The highlight was the snorkelling and diving which was the best anywhere.
Cynthia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Beautiful island experience while enjoying snorkeling the reef. Food is expensive.
Jennifer
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Beautiful island and incredible friendly employees. However, no one was around to ask questions. We weee told multiple times that things weren’t available because the resort only had 50 rooms books. It was very frustrating because we DID pay a lot to be there and to have services cut was unacceptable. We were told. We couldn’t take food or drinks, but food wasn’t available much of the time. Additionally, the resort is very run down and needs updates.
Read More
Catherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Unique setting featuring NATURE everywhere! This sole lodging and restaurant is very good.
Chi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Absolute beautiful, great service, defo worth the price
Jiuyong
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Enjoy walk and snorkelling.
Marleise
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful. The bar was nice, the pool area, and the sunset times with live music were amazing. They should have more activities to explore the place, not just once a day, such as a kayak tour with only 5-6 spots available. Breakfast was expensive, lunch was delicious, but dinner was buffet only, and the food was 6 out of 10. I found a cockroach in my bedroom as well. I booked the submersible boat, which was broken when we arrived for embarkation.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Heron Island Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Heron Island Resort

Traveloka (3)
Other sources (275)
8.4
Very Good
From 275 reviews
Cleanliness

7.6

Room Comfort

7.4

Location

8.8

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Heron Island Resort

Number of reviews per page
20
40
Top reviews
Stuart
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Heron Island is a very special place. All of the staff were very friendly and helpful.
Hui Vivien
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was under the impression the booking made on Wotif includes breakfast and boat transfer. It turned out it has only included accommodation. We ended up paying extra $90 for ferry and about $60 for breakfast. It was a rip off. Heron Island Resort is getting old and rundown. The staff cancelled our ferry and subsequently the first night stay at 1.46pm on 26th December without any. phone call but just a message on wotif. I drove 8 hours to get to Gladstone to catch the ferry next morning but it was cancelled. We had to book for last minute accommodation and activities for the next day around Gladstone. There was a very poor communication that has caused us to spend extra $340 unexpected. There was no response from Heron Island until I made a few phone calls and left messages. I have been coming to this island to watch turtle hatching and nesting for the last 10 years. I dont think I would consider coming any more.
Read More
Richard
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Natures paradise is awaiting everyone - birds, turtles (laying eggs or hatching!!) Rays, sharks and all kind of sea and reef creatures! Just walk into the water and experience the paradise! Since our last stay 2 years ago the new management improved a lot. Service is off course still to be provided by evey staff member - also better but always improvements possible. Food is a challenge as the Canadian company decided to have to pay for breakfast extra, this makes the stay with lunch and dinner to pay extra too an expensive holiday especially for families, take away is a cheaper option but needs more variations as with the buffet options and breakfast variations to extend too. Still no fly screens at the windows is a downside. All over - perfect to enjoying nature at the Great Barrier Reef.
Read More
Benjamin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Amazing place to visit
Penelope
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Paradise on the outer reef surrounded by nesting turtles, nesting birds and all marine creatures
Christine
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

When I arrived, I was told I was upgraded. That was such an amazing surprise!
Sharee
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The complete RnR experience in a tropical location
Andrew
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Wow, what a stunning island! Unfortunately the resort is complacent as a result. Rooms are tired. The whole resort buildings need upgrading. Staff were lovely but most were kids who looked like they needed supervision! Areas weren’t tidied up (some empty wine bottles left on the sunset terrace for 48 hours). Heron Island’s unique location deserves better.
Read More
Natalie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The island is stunning, beautiful attention to nature, you felt privileged to be there. Staff were amazing and rooms were roomy and clean. My only gripe relates to catering. In particular, dinner service which was buffet style and frankly, awful. There are limited other options and I appreciate the logistics associated with being so remote but please improve the quality of food available.
Read More
Melanie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was very close to the beach , surrounded by nature , spacious, relaxing, restaurant was amazing ! Staff all incredibly friendly and knowledgeable. Amazing stay
Mary
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

A paradise island. The friendliness and willingness of the staff to make our trip the best it could be our weighed any small downsides to this accommodation. One being the food, I’m sure they are doing the best with what they have but for the price of food that seemed more like heated up from frozen, it was a shock to pay an extra $2000 for 5 nights in food, wetsuit hire, a boat trip out to the reef where it was poor visibility and a depressing state of dead coral. Wilson island on the other hand was incredible!!
Read More
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Highly recommend for a quiet getaway
Khib
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Reef snorkeling off the beach & easy to be off-grid at this eco-friendly resort with wonderfully helpful staff…what more could one want? Very highly recommended!
J
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Heton Island Resort was actually better than we expected. Most things were expensive an not a big choice. The highlight was the snorkelling and diving which was the best anywhere.
Cynthia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Beautiful island experience while enjoying snorkeling the reef. Food is expensive.
Jennifer
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Beautiful island and incredible friendly employees. However, no one was around to ask questions. We weee told multiple times that things weren’t available because the resort only had 50 rooms books. It was very frustrating because we DID pay a lot to be there and to have services cut was unacceptable. We were told. We couldn’t take food or drinks, but food wasn’t available much of the time. Additionally, the resort is very run down and needs updates.
Read More
Catherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Unique setting featuring NATURE everywhere! This sole lodging and restaurant is very good.
Chi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Absolute beautiful, great service, defo worth the price
Jiuyong
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Enjoy walk and snorkelling.
Marleise
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful. The bar was nice, the pool area, and the sunset times with live music were amazing. They should have more activities to explore the place, not just once a day, such as a kayak tour with only 5-6 spots available. Breakfast was expensive, lunch was delicious, but dinner was buffet only, and the food was 6 out of 10. I found a cockroach in my bedroom as well. I booked the submersible boat, which was broken when we arrived for embarkation.
Read More
Number of reviews per page
20
40