The Cliff House

This was the most dirtiest scariest stay we’ve had, if we hadn’t come in late and been so tired we wouldn’t have stayed. Expected the car to be gone in the morning but luckily was still there, we only needed somewhere to stay for a few hours as we left early. Never met staff but there was no problem with getting key.

This was by far the worst hotel I have ever stayed in. With a 3-star rating, you would expect at least a decent level of comfort (without any luxury), but I honestly wouldn’t even give it 1 star. Luckily, I was only staying for one night — had it been longer, I would have immediately booked a cab and found another hotel, no matter the cost. From the moment I arrived, the experience was appalling. I was greeted by what appeared to be a cockroach, and on entering the room, I found a large, unmistakable hair on the blanket. To make matters worse, there was even a printed notice stuck on the ceiling — yes, the ceiling! — reminding guests to drop their keys in a box outside reception if checking out early. Do not expect to enjoy a shower either — the water pressure was painfully slow, nowhere near what you’d call a power shower. The entire place was filthy and neglected. Please see the attached photos for proof. Hotels.com should seriously reconsider listing this property on their platform. It is a complete disgrace to be advertised alongside legitimate hotels

This old property is old and no upkeep done. Bathroom was useable . Full of mould. Walls were filthy. Beds were ok but I itched all night.

This place has been falsely advertised. It’s nothing short at being a dilapidated Back Packers Slum. The guy behind reception was ok and understood when I showed him the pictures. The place obviously need a huge overhaul / re-furbishment but that should take away the need for cleaning.

Absolutely terrible. The bed was riddled with bed bugs and the property refused to give me a refund. The place should be shut down. On bringing the problem politely to the attention of management. The manager started screaming st me telling me he would call the police if I didn't leave. Absolutely disgraceful

Wasn’t anything like we thought it would

Quiet and secluded

It was great stay

Cockroaches everywhere. Place needs to be shut down and i cannot understand how hotels.com has allowed it on their page Do not stay here. Its filthy dirty and the perskn in charge seems to never be around. We left the next day as it was just too disgusting to stay.

Bed was very soft and confrotable but everything else was sub par but you get what you pay for

If I could give zero stars I would. Booked so I had somewhere relatively close to the airport for an early flight. Got there and the room smelt weird, opened the bathroom door and the smell of mould was so bad I became physically sick. There was also no smoke alarm in the room, there were bugs and the walls were dirty. Rang reception and they agreed to provide a refund, did then charged me again. Had to fight to get a refund again! Don’t stay there!!!!!!!

The room was absolutely filthy. Cockroaches run everywhere, including cups and plates. Shower is broken and stay up secured by tape. Bathroom door lock is broken.

I didn’t expect much for the money, but it was really not a nice place to stay at all. Very dirty, shower was filthy. Sheets were clean, but the thin crappy blanket on the beds were both stained and kept us cold all night. Next to the main bed was revolting. 1 bowl, 2 plates and 1 fork in the room. Yet had coffee sachets and milk to make a coffee….not sure how you meant to drink one though? I wouldn’t stay here again, and wouldn’t recommend it to anyone. It’s really a backpackers style accommodation but too pricey for that

Not like photos. Incredibly run down. Found bugs in the room and in the bed

Terrible and Dirty everything without any exageration, mouldy bathroom & tiles, no Wi-Fi, I had to go to reception to replace the one dirty towel and ask for 2 towels as we were 2 people, no hand towels though, I had to ask for 2 replacement pillow covers as the existing ones were uninspiring. Everything was beyond dated. Dated and Dirty damaged walls. If you want to survive do not open the fridge door. I do not think that the flooring was cleaned in years. The entire place should be shut down by the authorities, as it is a public health hazard! Do not even stop, keep driving... The attached photos are of the second room, the first allocated one was far worse.

Definatly not the rooms as advertised in the picture...very misleading..only brst thing was room was 100 bucks and i just needed a bed for the night.dont think ill be returning at all.

I wasnt expecting much, realising property was old and was ok with that, thinking as long as the room was clean. The room smelt like chain smokers had lived in for 10 years and left their butts in the pillows, under bed etc. Only 1 towel, no bathroom floor matt, not a single place to hang towel. Ended up checking out early as we couldn't stay in room.

I had no great expectations. It happened to be an exceptionally busy weekend, and most hotels were charging $1000 per night, so this one at $100 was definitely a bargain. The property was not impressive, being old and dilapidated. But the room was a surprise. Despite the rust and peeling paint, the room was very clean. The bed was super comfortable for my troubled back, the sheets were quality, and the one towel was large and thick. A bath mat would have helped, and given the many power points, a bedlamp would have been an easy attribute. For an old place, the AC was modern, and the shower fittings were clearly new and quality. I felt comfortable and safe, and I overlooked the scruffiness because of the money I was saving. I would choose this room again, because it was so clean

The staff where lovely and very accommodating. However the shower, bathroom and around the bathroom door had black mold, if you touched it, it rubbed part of it off so try not to touch the walls. The water pressure was terrible and the shower head was broken. The bed was like laying in a metal trolley, you could feel every spring and i thought we where getting a king bed but we had 2 king singles pushed together. The bedding and lining consisted of a bottom and top sheet, a blanket that was as thin as a sheet, 2 thin pillows and 1 towel for 2 people. I came home with bruised hips, shoulder's and bum from the bed.

Everything is unique about the porperty really. First is the building should be demolished, wondering how they are still allowed to operate without complying with the WH&S standards, safety and rules. The bed really smelled like it has never been covered with clean sheets, very old pillows, exposed electrical wirings, filthy dirty, and they are posting pictures that aren't really how they look. Dirty, really dirty, noisy. and the people in that place, oh the bathroom, hasn't been cleaned maybe since the building was built...........