Grätzlhotel Schönbrunn

There is no front desk, there is no check in and you can’t speak with anyone. The man who ran a cafe across the street took pity on me and helped me. The room was supposed to be ready at 3 and it wasn’t. Because there was no front desk and no where to store my luggage, I waited around and wasted half of my day. Terrible.

Things that were good: The interior looks nice; you have enough space; the shower was nice; you have a kitchen What not good: Firstly, there were hundreds of dead flies laying bellow the windows (maybe vacuum the room); there is no door or something equivalent to the bathroom with the shower, thus, it's not suited for people NOT traveling with their significant other but with other people; the cable for the hairdryer is so short that you have to sit on the floor to dry your hair; no toilet brush; when advertising to have a luggage storage, please tell people upfront that it's your office which is very far away from the property... Best case, it's an average experience, maybe even a bad one if you include the price (depends when you book and what you pay). And coming from someone who travels a lot, please make the experience convenient and get the basics right before putting so much effort into the interior design which does nothing for comfort...

A great apartment, newly furnished. Well located for public transport but a strange neighbourhood.

The urban apartment was pleasant and useful, but the check in process was confusing as there is no staff. The interior was very nice, and the area had plenty of local restaurants and shops. Good value for money.

Apart from being sent to a café that no longer exists to be checked-in (we later called) and a single fan to cool the entire property, the apartment was great. Ideal location close to metro and some good restaurants and bars.

I had a very good time at Grätzlhotel Meidlingermarkt. However, it's important to highlight two bad things: 1) The picture is NOT AT ALL similar to the room. Actually, I chose this hotel because of the picture and my room was TOTALLY different! I was disappointed. 2) Check-in is a nightmare! Keep in mind that this is not a "real" hotel (I didn't know that either). It's more like an Airbnb. So, there is no reception desk. Before you get there, you will receive an email with the check-in instructions (wrong instructions, by the way). You have to go to the indicate address to find the key of your room, and they send you a code to get the key (in a box). However, the address they sent to me was not the address where the key was! If you don't have a phone to make a call (which was my case), you are screwed! But I was lucky! Someone also was looking for their key, and she called a phone number written on the box. The person told us to go to ANOTHER address (at the same block) to get our keys. After that, I found my room (apartment, actually) easily, but the other girl spent some time looking for hers. That said, the apartment was fine (not as beautiful as the one of the pic), clean (not sparkling clean), and the most importantly, the neighborhood is great! Lots of restaurants, bars, stores, supermarket, bakery. It's not a tourist area, so you can see how "real" life is. There are many immigrants living around. Subway is a block away, so your time will be good there.

Not so much a hotel; more a studio apartment to rent... but with housekeeping and a minibar! The suite was well described and very spacious and comfortable, taking up half the floorspace of a former children's shoe shop on the street opposite the vibrant Meidlinger market. Self check in was easy with a key left in a secure key safe and checking out was as simple as leaving the key in the room. Nothing was missing and communication with the hotel owners was easy, clear and thorough. Great value and highly recommended!

Very clean and spacious. Close to the market, and extremely easy to find via train (when changing trains from the U6 to U4 all you need to do is cross the platform). When we had issues with our wifi, staff were excellent in ntrying to help us solve the problem

No A/C, wrong instructions to get to suite # 1206, instructions were indicating to look for suite #7 but it was 1206. I notified that Internet was not working, response was that I need to fix the router myself that I am the customer, proceed with instructiinstructions and still not available internet. On my last day they supply a different router with a different password. This is a horrible experience that I need to depend on people via Internet and they do not resolved the problem on time.

Amazing little hotel and we were very impressed. It is close to the castle and shopping with only a short 12 euro cab ride to the center of town.

Nice hotel, well connected to the city center. Since the only windows are towards the street/sidewalk you always have to kinda keep the curtains shut which means little daylight. All in all a good experience!

Off the beaten path, but very convenient. Very easy and quick for public transport to other parts of city -old town, Schönbrunn, etc. Shops, cafes, restaurants & daily open air market very close. Worth exploring the area. Room/suite was very clean, nicely laid out, comfortable. Kitchen feature allows for enjoyment of foods you can bring back. Service very friendly & responsive even though not right on site. Easy in and out of room.

What a great stay! if you are looking with comfort, beautiful design and convenience this is definitely the place for you in Vienna. I could only describe it as “easy and great”.

It's a practical boutique apartment located near public transports but little far from the old city centre. I really like the interior of the place it was so stylish. They even had a nespresso machine & a record player! I loved it.

This is a unique hotel, it's like we played Amazing Race. But the hotel was really cool & comfortable. And near the train station Very recommended

May not be in city centre but good transport links and close to Schönbrunn Palace

Venduto come hotel ma in realtà non c'é una reception. La camera non è stata rifatta in tre girorni. Il materasso scivolava dalla base e nostra figlia è caduta durante il sonno. La prima camera offerta non corrispondeva a quella che avevamo prenotato. Stanza venduta come " city view" in realtà era al piano terra e dava sulla strada con un forte rumore durante tutta la notte

Check-In war etwas komplizierter. Nach der Buchung wird wohl eigentlich eine E-Mail verschickt, die einen Code und andere Informationen enthält. Hatte ich nie erhalten, weswegen der Check-In am Anreisetag recht schwierig war. Die Unterkunft im Untergrschoss war für die Zeit ausreichend und hatte alles, was man so braucht. Durch die Lage genau am Marktplatz war es, vor allem morgens recht laut. Im Großen und Ganzen war der Aufenthalt jedoch sehr schön!

Ein sehr liebevolles Zimmer und total praktisch gleich neben einem Markt gelegen. Allerdings befindet sich anscheinend direkt neben dem Zimmer, das im Erdgeschoss liegt ein Unternehmen, dass um 6 Uhr morgens die Geräte anschmeißt. An ausschlafen nicht zu denken.

Liebevoll eingerichtete Wohnung mit allem was man benötigt. Das absolut einzige, was gefehlt hat und das ist Jammern auf sehr hohem Niveau, ist ein Geschirrtuch... Absolut alles war perfekt und hat uns überzeugt! Beim nächsten Mal kommen wir gerne wieder!!