Mercure Grand Hotel Biedermeier Wien

Most preferable who arrived by CAT from airport as only takes 6-7 min walking distance and ~15-20 min to seesigns in the centre including state opera and museum Albertina. Hotel provides an excellent breakfast and umbrella.

Excellent stay, excellent service. The facilities are a bit aged and worn, but in operating condition. Overall, I’d love to come back and stay again!

Above and beyond. Great location. We have been given the family apartment which was very clean, A/C. On check out they also waived the parking fee. Deffo coming back.

The location was wonderful

Fantastic location for a city break, Unfotunately the age of the hotel and the breakfast were a big let down.

We had a wonderful week long stay at the mercure Biedermeier in Vienna. The location was perfect; an easy walk to Wien Mitte station and to many attractions. The room was large, air conditioned and well appointed and the included breakfast was excellent.

Close to town

Great location, good breakfast and friendly staff

Good access to transit. At the edge of walkability.

Compact room in a lovely hotel. Staff friendly and helpful. Enjoyed a tasty breakfast with lots of choice. Walking distance to everything we wanted to see.

Good location within walking distance of Wien mitte station and close to other transport links, restaurants and shops etc

very spacious room and lobby staff were excellent

Chocolate at check-in

Ac was not good.

Great location, public transport was very close. The hotel s old but clean.

Very good location, very central to Vienna main city and attractions. Old building and bedroom was a bit tired looking but ok for a one night stay

My stay at the Mercure Biedermeier Wien was merely okay, and I wouldn't choose to return. On the positive side, the rooms and building were clean, with fluffy towels. I appreciated the in-room amenities: kettle with Nescafé, fridge, large safe, and free, reliable Wi-Fi. The female receptionist was friendly, and staff hardworking. Free lemon water and a welcome chocolate were nice touches. The hotel's a beautifully restored historic building in a quiet, central spot, near shops and Bahnhof Mitte. I also liked the restaurant's outdoor terrace and used the free gym and clean sauna. Parcel reception was also helpful. Key Issues: Several issues detracted significantly from my experience. Slow pre-arrival communication via Expedia chat was frustrating. At check-in, a missing parcel caused a delay until it was found right next to the receptionist. The biggest problem was the broken air-conditioning in my initial room during a heatwave. A provided fan was useless. After a heated argument, including a dismissive comment about Spain's heat, I got a new room. Its AC barely cooled, just enough for sleeping. Noise was a constant issue. Despite double-glazing, I heard street noise. More disruptive were daily 6 AM wake-ups from corridor noise (vibrating the bed) and noisy children above, making restful sleep impossible even with earplugs. Finally, both rooms showed neglect: detached carpets, wall damage (hole, crack), and a leaky shower. Lift flooring was worn, and corridor art hung crooked

Good hotel, nice Privilege rooms. Gym is lacking and cannot do more than a cardio workout.

Good sized and well-equipped room, friendly staff, and excellent breakfast choices, all in a well located establishment. Would definitely recommend.

Well run hotel. Clean, spacious rooms. Lovely garden terrace for a welcome beer at the end of a tourist day.