Pik Palace, Shahdag, Autograph Collection

We chose Pik Palace Shahdag, a Marriott Bonvoy hotel, for our honeymoon expecting a premium 5-star experience — but it turned out to be a major disappointment. Right from the start, the AC in our room didn’t work. At this level, you expect basic comforts to be guaranteed, especially when you’re paying premium prices. We reported it immediately and someone from engineering came at midnight, assuring us it was fixed. But the AC never worked, and we spent the entire first night feeling hot and suffocated. The next morning, we again requested help and asked for a room change. Shockingly, they offered us a room without a balcony or mountain view — even though we had paid 100 manat extra (double what we should have) for a balcony and view. This was unacceptable. We stayed in the room the entire next day until 9 PM, still dealing with the broken AC and no proper solution. After multiple complaints and reminders, they finally moved us — late at night, right before our final morning checkout. While the final room was fine, it came too late. Both our nights were ruined, especially the first — a night we’ll never get back. The mismanagement, overcharging, and lack of urgency from a so-called 5-star hotel was shocking. I would not recommend Pik Palace Shahdag to anyone, especially not for a special occasion. You’re paying for luxury but receiving careless service and discomfort instead.

Not clean

Great hotel. Staff was helpful. Room was clean and spacious. SPA service was great.

Nice place to stay

This is a fantastic hotel. Very comfortable and warm room. We had an amazing time at your hotel! The pool area was fantastic, and the staff were always smiling and ready to help. The spa services were outstanding, and the view from our room was breathtaking. We also appreciated the eco-friendly initiatives implemented by the hotel.I will certainly be back

This is a fantastic hotel. Very comfortable and warm room. We had an amazing time at your hotel! The pool area was fantastic, and the staff were always smiling and ready to help. The spa services were outstanding, and the view from our room was breathtaking. We also appreciated the eco-friendly initiatives implemented by the hotel.I will certainly be back

House keeping was poor Bell boy did not deliver our luggage for more than an hour Poor service at the swimming pool Over all not a pleasing experience

Great place and service

The only what I did not like there is not enough waiters to serve full loaded breakfast time, as juices, water, tea or coffee you can get only upon requests from waiter, means sit and wait if he is busy by serving others.

Clean, warm and well kept. This beautiful hotel is the perfect stay for families and individuals, with multiple restaurants surrounding. The rooms are well heated, clean and modern. The hotel has many amenities such as a gym, indoor and outdoor pool, as well as a ski shop below. I would definitely stay again.

Great!

The property was furnished beautifully with quality amenities and lovely decor. Easy access to the ski lifts and slopes.

Amazing experience. Breathtaking views. Saddam from front desk was very helpful and made our stay even more comfortable. He was always available to help us with our queries. Housekeeping team also kept checking frequently to make sure our rooms were clean.

Good

Good

great staff ... great view ... great room ... great service ... great location ... everything on the hotel more than great

The hotel is really neat, breakfast is quite generous and has a wide diversity of options. The ski resort was impressive and prices are cheap when coparing to ski resorts in Colorado US. Snow will not be the same but it's fun

very nice vacation spot, not so suitable for a business traveler

Beautiful, comfortable room with nice mountain view. Very close to Ski trails (Ski in Ski out almost). Overall experience was great.

We had a beautiful, luxurious stay with a breathtaking view of the mountains out of our bedroom window.