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De Keyser Hotel
Hotels
7.4
/10
Pleasant
973 reviews
What Guests Say About Their Stay
Elvis
10.0
/ 10
I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.
Leanne
10.0
/ 10
It is very close to
central train station and lots of food options within walking distance. We opted for china town and found an excellent restaurant.
The room facing the street wasn’t a quiet as we’d hoped and they put us in a room on the inner side. It was much quieter, although the first room was much nicer, since it had been updated recently, this one was still nice.
Jorge
10.0
/ 10
Amazing location. Right there in the center of Antwerp. Very friendly staff.
In the Area
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De Keyserlei 66 - 70, Antwerpen, Provincie Antwerpen, Flanders, Belgium, 2018
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in De Keyser Hotel
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What's around De Keyser Hotel
De Keyserlei 66 - 70, Antwerpen, Provincie Antwerpen, Flanders, Belgium, 2018
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Discover More About De Keyser Hotel
Location
De Keyser Hotel is located in area / city Antwerp.
About De Keyser Hotel
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from De Keyser Hotel exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at De Keyser Hotel.
All facilities in De Keyser Hotel
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- Express check-out
- Multilingual staff
- 24-hour Receptionist
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Elevator
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
Things to Do
- Romantic proposal packages
Connectivity
- Free WiFi
General
- Banquet
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in De Keyser Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately EUR 20.00 per person
- Airport shuttle fee: EUR 11 per person (one way)
- Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
- Nearby parking fee: EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 2.97 per person, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at De Keyser Hotel | 123 |
Number of floors in De Keyser Hotel | 9 |
Another facilities in De Keyser Hotel | Laundry service, Newspaper in lobby, Tours, Luggage storage, Express check-out |
Frequently asked question in De Keyser Hotel
What are available facilities at De Keyser Hotel?
There are top facilites at De Keyser Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at De Keyser Hotel?
The standard check-in time at De Keyser Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does De Keyser Hotel provide breakfast?
Yes, De Keyser Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of De Keyser Hotel?
De Keyser Hotel is a 4.0-star hotel.
How many floors does De Keyser Hotel have?
De Keyser Hotel has 9 floors.
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More Reviews from Other Guests in De Keyser Hotel
Overall Ratings & Reviews De Keyser Hotel
Traveloka (1)
Other sources (972)
7.4
Pleasant
From 972 reviews
Cleanliness
7.6
Room Comfort
7.2
Location
9.2
Service and Facilites
7.8
Sort by
Most Relevant
Preferences
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Traveler Reviews De Keyser Hotel
Number of reviews per page
20
40
Top reviews
Glenn
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.
Kevin
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Location location location but that's it...this hotel does not live up to its 4star rating. We will not stay there again.
yarden
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The air conditioner in the room didn’t work throughout our entire stay.
The hotel’s response was poor – they weren’t really willing to help, and the solution they offered was simply to open a window.
Maher
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The hotel so old needs more works the Ac unit not working at all I asked him and he changed the room and also the Ac units not working he got me another room I lost my time changing rooms come downstairs go upstairs come downstairs go upstairs also they don’t have safety room for luggage when you do check out I asked him he told me put it there and the room not locked no security.
Read More
Larry
2.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Horrible place to stay.
At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing.
Stay away from this dirty and very old hotel.
Miss N M
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
It was ok. Good location
Virginia
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Central location, very close to train station and restaurants.
aran
Business
4.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
not well maintained pillows are just bad overall rooms empty
Verified traveler
Friends and Family
6.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
The hotel's staff was basically friendly and helpful. Location of the hotel was convenient just beside of the Central Station. In the hotel room there were some needs and malfunction like air condition. Breakfast was okay.
Parishkrit
Leisure
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Easy access and many stores and restaurants nearby.
Rita
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Could do better.
Beds are super thin (just a mattress topper, no mattress) and only 2 tiny pillows.
Elaine
Business and Leisure with Partner
6.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be.
There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed.
There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there.
The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp
Read More
aran
6.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
staff at reception was unprofeasional made few times mistakes which was inconvinient.
Ibrahim
Business
4.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room
Jonathan
8.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
good
Susan
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Close rmto train station
Jason
4.0
/10
Reviewed 79 week(s) ago
Hotels.com verified review
If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least.
For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.
Read More
Paul
6.0
/10
Reviewed 82 week(s) ago
Hotels.com verified review
Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.
Read More
Elvis
10.0
/10
Reviewed 92 week(s) ago
Hotels.com verified review
I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.
Ramesh
Leisure
4.0
/10
Reviewed 99 week(s) ago
Expedia Group verified review
Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier.
Breakfast was good
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews De Keyser Hotel
Traveloka (1)
Other sources (972)
7.4
Pleasant
From 972 reviews
Cleanliness
7.6
Room Comfort
7.2
Location
9.2
Service and Facilites
7.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews De Keyser Hotel
Number of reviews per page
20
40
Top reviews
Glenn
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.
Kevin
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Location location location but that's it...this hotel does not live up to its 4star rating. We will not stay there again.
yarden
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The air conditioner in the room didn’t work throughout our entire stay.
The hotel’s response was poor – they weren’t really willing to help, and the solution they offered was simply to open a window.
Maher
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
The hotel so old needs more works the Ac unit not working at all I asked him and he changed the room and also the Ac units not working he got me another room I lost my time changing rooms come downstairs go upstairs come downstairs go upstairs also they don’t have safety room for luggage when you do check out I asked him he told me put it there and the room not locked no security.
Read More
Larry
2.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Horrible place to stay.
At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing.
Stay away from this dirty and very old hotel.
Miss N M
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
It was ok. Good location
Virginia
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Central location, very close to train station and restaurants.
aran
Business
4.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
not well maintained pillows are just bad overall rooms empty
Verified traveler
Friends and Family
6.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
The hotel's staff was basically friendly and helpful. Location of the hotel was convenient just beside of the Central Station. In the hotel room there were some needs and malfunction like air condition. Breakfast was okay.
Parishkrit
Leisure
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Easy access and many stores and restaurants nearby.
Rita
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Could do better.
Beds are super thin (just a mattress topper, no mattress) and only 2 tiny pillows.
Elaine
Business and Leisure with Partner
6.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be.
There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed.
There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there.
The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp
Read More
aran
6.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
staff at reception was unprofeasional made few times mistakes which was inconvinient.
Ibrahim
Business
4.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
I lost my passport whilst staying there but the staff wasnt supportive.They couldn't help by checking the cctv in the hotel to see if someone access my room
Jonathan
8.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
good
Susan
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Close rmto train station
Jason
4.0
/10
Reviewed 79 week(s) ago
Hotels.com verified review
If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least.
For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.
Read More
Paul
6.0
/10
Reviewed 82 week(s) ago
Hotels.com verified review
Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.
Read More
Elvis
10.0
/10
Reviewed 92 week(s) ago
Hotels.com verified review
I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.
Ramesh
Leisure
4.0
/10
Reviewed 99 week(s) ago
Expedia Group verified review
Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier.
Breakfast was good
Number of reviews per page
20
40