Numa Brussels Lief

Good location, a few minutes walk from the center, and from the Train station. Rooms have nice high ceilings, very comfortable beds, fridge, coffee maker, and a safe. Very comfortable. No front desk or key, access is by code for the front door and room… still getting used to that set up. No issues, good experience.

Loved Numa Leo!

Great neighborhood, close to major sites.

While the room was clean, most of the utilities did not work and all we could do was punch in a code that often did not work: Air conditioning would not go below 25C and windows do not open; Water took 25+-Minutes to warm up; Electrical outlet by bed for charging often did not work; Elevator caught us for almost an hour until another guest opened it; The neighborhood is not in Central but about a mile away through area not to walk safely; On a parking lot with a bar and loud shouting and dancing until very late; and I could go on and on. On top of all that, the only communication is via text to Berlin, where over 20 texts asking for help messages were not understood and not fully answered by a Robot program. It was as if a rogue Hal from 2001 Space Odyssey was in charge.

The air conditioning was weak and did not adequately cool the room

Very clean and nice but no people working onsite felt odd. Good gym. Expedia gave us wrong code initially to get in so beware of that. No human at a front desk but lovely place otherwise.

Great location

Great location and excellent amenities!

The location of this hotel is amazing and allows you access the city fully. It’s also close to a museum and a church. Looking forward to going back again

A very comfortable stay. Room clean and warm.

price like for a hotel but standard of an apartment, the room was not clean, you have to constantly press the code to the door, elevator and room - which is inconvenient, there is no room cleaning, the main plus is a comfortable bed, there was a fridge, a safe, the room was quite large, nicely decorated

Awful. I was supposed to get a code sent the day before with how to check in (I didn't know this). I couldn't get in to the hotel and they don't have anyone on sight, so I had to figure it out with them over whatsapp - this took at least 45 minutes. Your code to get into the hotel, use the elevator and get into your room is the same code, which means anyone standing behind you who is even slightly paying attention, knows exactly how to get into your room. Additionally, the room has no interior lock, so if someone does get your code, your safety is at risk. Lastly, their luggage lockers werent working, and again, they only converse over whatsapp, so after 2 hours of bad directions and bad communication, and two different locker locks from their staff since the first ones didnt work, I finally got my luggage. Poor, poor experience. Would never use this hotel or affliliated hotel again. So mucch of my vacation and data went to sitting seound on a whatsapp chat.

Rooms are nice; cleaning staff is really efficient. But no onsite representatives make it frustrating. 8 day stay with no service to room. Communication with Numa was robotic and texting was a nightmare. I believe you can find much better options for the price point and better location.

This is a digital only hotel. If you book through Hotels.com the check in process is horrendous because you need a number from the hotel to get in and Hotels.com doesn’t give it to you. You have to call up a call centre in India to get the check in link and then fiddle around on outside the hotel trying to photograph your passport in order to get in. If you have any other issues the only way to resolve them is through engaging with a completely useless chatbot

Great location.

Place Rouppe is a nice area.

Starting with the good - the hotel was lovely and the check in process was seemless. There were complementary snacks and drinks in the room and good quality teas and coffees. Due to the lack of reception desk, you could help yourself to provisions from the laundry room if you ran out. If it hadn’t been for our bad experience, I would have given the hotel 10/10. Our room had bed bugs and I was bitten about 50 times over 2 nights (we saw about 5 in total so not an infestation but enough). We were moved to a new room for our third and final night, and thankfully this room did not have bed bugs. I can appreciate that getting bed bugs is outside of a hotels control as anyone could bring them in, but trying to deal with all of this through an automated WhatsApp service and email due to there not being a reception desk was painful. I was offered a 50% discount on one night and managed to get this for the second night too, but the stay should have been refunded in full in my opinion as it ruined my holiday and has caused me days of suffering. I’ve also spent a lot on medicines and will likely have to spend more over the next week as bed bug bites are torturous. And not to mention how I am having to clean everything (inc bags, shoes etc) to ensure I’ve not brought any into my house. It is a shame this happened as the hotel was lovely but I have to be honest about the bad experience I had. Hopefully the room will be treated and no one else will have to suffer like I am.

Everything about Numa is fantastic. Great communication great location great overall experience…. we would do it again in a heartbeat.

Comfortable

For an American the coffee portions are small, but makes sense for Belgium as everything is smaller. Excellent area with easy access to some beautiful historical areas.