Smartflars - Collector

Excellent

The apartment was perfectly located with everything at a walkable distance. The apartment was very basic. Be prepared to hear the front door open and close very loudly all night long.

Nothing like the photos, very loud constantly hearing people in other rooms and extremely loud main door could be heard from the room, bathroom shower was faulty and seemed unclean, room was extremely basic, didn’t have any cups for water or tea/ coffee making facilities, one pillow each that were tiny and poor quality, duvet was lumpy and looked old and poor, bed very uncomfortable, rug on floor covered in stains, smashed windows fixed over with mdf. Room didn’t even have a bin in it. In the bathroom was an all in one shampoo which was already opened and half used. Very disappointed, only positive was the apartment was in an excellent location, with everything we needed around us and in excellent location for visiting a range of different attractions so we had a great experience in Brussels and room was bearable for the 3 nights we stayed. Check in was good although we had confusion over all had a good check in experience

Nous avons communiqué avec le locateur pour dire que les draps étaient infestés d'acariens: Réponse évasive du genre: On se préoccupe, on transmets à l'administrateur, etc. mais aucune action pratique

Communicated with group day before arrival. Checked in on line but could not complete due to my bank issues in paying the deposit. This was waived by the group which was very helpful. I had to chase them on the day to get the entry code. Entry door was very heavy to open - fine once used to it but initially it appeared as if code did not work. Apartment on level 4 - 100 steps - lift did not work for entire stay. If my wife was with me we would have moved to a different hotel. Room was very hot - 30C day. First night was very hot and significant street noise required windows to remain closed. Not a good night. Good location but not a pleasant stay.

Location is great but Elevator did not work and stairs were narrow and steep NO AC !!! It was around 90 we were melting, Shower on the second bathroom didn’t work, sofa was filthy and stained. Linens were dirty! We messaged Orbitz and the property to be relocated but no answer from both Worst hotel I’ve ever been

When we arrived we were gobsmacked with the room. This is what the room should have looked like, but it wasn't. shell with a bed, table, 3 random chairs and a wardrobe. . There was no TV, no kettle, no cups, no glasses, no cutlery, no plates, no pots and and pans and no kitchen. The bed was absolutely filthy as in the mattress, pillows, duvet. The toilet had a glass panel broken and it was carboarded up, the same with the adjacent room. The windows were filthy, the mesh on the radiator was broken, it was utterly disgusting. The banister was very unsafe. The windows were filthy, the mesh on the radiator was broken, it was utterly disgusting. The banister was very unsafe. The image is not what you get.

Pleasant, spacious and airy flat; centrally located, a mere 5 minute walk to the Grand Place; large bedrooms and sufficient toilets for the number of guests; very little clutter, but most amenities available; simple check in and digital keys for access; felt safe and secure in unfamiliar surroundings. Downside is the flat was on the 2nd floor - 70 steps up - and no functioning lift; beds were not appealing (dirty mattresses and ben linen; really need to change these to make more hospitable); flat needs a little tlc and airing to become more welcoming. Overall, served a purpose and cannot argue for the price paid foir 5 adults over 3 nights

Brilliant location and communication but the accommodation toilet was very dirty, no tv controls, lightbulbs missing, also next door apartment loud parties until 5am

Great location and spacious flat. Good value for money.

Excellent stay and location

Positive: We enjoyed our stay and was comfortable and spacious place. Negative: No lift and our room is on the 2nd floor which already they warned us about at the beginning. The large curtains are hanging broken and we didn’t attempt close it a

The bed in the flat was 2 single beds which were uncomfortable and the curtains didn’t shut. The kitchen didn’t have a frying pan. Contacted the owners and they didn’t do anything. Great location though, but noisy neighbours

Door of the building didnt lock

Excelente location and a very confortable place.

The toilet is dirty ,shower bathtub no shower curtain

Huge space for such a good price. Centre of the city. Very enjoyable stay. Would definitely revisit

Great appartment. Excellent location.

Absolutely Filthy Mould everywhere in shower, broken & loose tiles in bathroom, blinds broken in Lounge so light shone through the windows all night Nothing was as per instructions via check in email, spent an hr looking for one place to be told NO go to your apartment! NO WIFI complained to Smartflats and all I get was sorry, at check in expect a High Deposit to be paid then allow 7-10 days for a refund… avoid at all costs and expect NO HELP from Expedia

Location and size of the room