Mövenpick Hotel Sarajevo

Everything is perfect. In the pictures I showed my clothes scattered.

T

Overall it’s not a bad hotel and reception staff was very friendly. However, rooms were not cleaned daily and toiletries not topped up daily; hotel restaurant/cafe closes too early at 10.30pm and no late night food option available from the kitchen, which is what I would expect from a Movenpick hotel. Otherwise location is ok with 10min walk to tram station and a 15 min tram ride to old city.

On a main tramline into old town really easy to travel around. Staff super helpful and welcoming. Great pool and steam room ( sauna was not working for some of the stay). Decent sized rooms and breakfast was sufficient and varied.

Pros - clean, good breakfast, good area, dining options nearby, close enough to tourist areas. Cons - during check in, they as numerous times if I've stayed at that hotel before, if I already paid etc. Then they said they will have to check if my room is ready - even though it was around 9.30pm. The man at reception went to 'check' my room, however 5-10 mins later, I found him still talking to another customer that he bumped into on the way to my room. As I'd had a long journey and just wanted to get to my room, I asked the woman at reception if she could ask her colleague to maybe continue chatting after my room issue is sorted. She took her time doing so as well. By this point, my first impressions of the hotel was not the best. Eventually after a long check-in procedure, I made it to my room - which was outdated, but at least clean. The connecting room door was not locked, so I phoned reception, who said they would lock it now. However at 1.30am, I got the shock of my life when the customer next door just walked into my room! I phoned reception again to report this and they finally locked it. Thank god I wasn't asleep, otherwise it would have been extremely creepy for a solo female.

It is modern, large hotel but the rooms are very, very small or certainly the one we were in (1021). The breakfast is cery disappointing too. Not much choice, most of the hot options are not warm enough. There is always a long queue for a coffee which simply clogs up the breakfast area. There were no pancakes, crepes or waffles and there is no information offered anywhere in the restaurant in relation to fresh cook to order egg options (omelettes, fried eggs etc.). Is it that hard to put up a sign in a few languages if that is an option. All in all, it is a very average hotel for a Movenpick!

The hotel is in a very convenient location. The front desk and the staff are very helpful. The issues- somewhat confusing breakfast layout, the coffee machine broke the first morning, and it was not fixed the next morning. The checkout was (surprise) at 11 am. The windows in my room were very dirty on the outside. Very poor TV channel selection, no laundry bag or other 'regular ' hotel amenities. On the positive side, the bottled water was plentiful and free.

Near airport. All food in hotel is halal. 20 mins walk from main shopping centre, with large food court. Old city is about 1 hour walk. Room was good, but had a connecting door to another room that was locked. There was a cold air drought under that door. Also, noise from other room was more audible due to the door being present. Finally, room air con did not seem to heat room. So i turned it off. Unfortunately room faced the church, which sounded their bells at around 8am, breaking sleep. Gym is small, and cable machine is out of order, so even smaller selection of equipment. Pool has ladies only times, which adds to comfort of stay.

The hotel itself was good, but I was unhappy with how the reception staff treated me during check-in. I had booked two rooms for two adults and two children, aged 13 and 17. However, when I arrived, the receptionist informed me that I would need to pay extra for breakfast because the two children were considered adults based on their ages, which affected the pricing. I explained that I had booked the package holiday through Expedia, entering the ages of the children, and that I had already paid the full amount for the flight and accommodation, which did not reflect any price difference per person. The receptionist insisted that this was an issue with Expedia. After a lengthy discussion, he ultimately agreed not to charge the extra fee. I found this situation unnecessary, and it started my holiday off on a negative note. Overall, the hotel was nice but located quite far from the main town center. The rooms were spacious, although a bit outdated, and the restaurants and spa were good. I have traveled to numerous countries and stayed in many hotels, but I have never experienced anything like this before.

Excellent service, staff there are very helpful, overall great experience!

Staff were very professional

I have found spider on bed.

Bathroom in our suite had moldy water damaged ceiling. Non of the toiletries were filled so we had no shampoo or conditioner or anything else.Furniture in the living room area was old and dirty also mini bar was empty. We only had 3 small flat pillows and it was really disappointing. I do have to say at least the bed was comfortable but other then that definitely not what i expected for the price I paid and type of room I booked.

Awesome

My favorite hotel. Easy location for self driving. Nice facilities and staff. Choices for dinning.

Service non existent

Its really very high class and modern hotel with friendly reception and easy walk distance from the city center .

Hotel showing its age now. It's also a alcohol free in the hotel, so if you enjoy a beer or wine with your dinner find somewhere else to stay. Dinner menu is also very limited. I would not stay here again!

Outdated facility, very dark interior, limited restaurant menu.

Great