Américas Barra Hotel

Very poor WiFi! It wasn’t working from my room I told the receptionist and he was very unhelpful. the WiFi never worked the whole time I was there!

It is noisy and needs a refurbishment

Mold & infiltration on ceilings in public areas; rundown; rooms around air vents dirty & moldy. In room, causes irritation with lungs so cough - HEALTH HAXARD. Sliding Door bathroom stuck unable to open my 93yr old mom got stuck several times where we had to force open, buttons inside Elevador dont work forcing you to step out in an odd floor to get in another to reach your room,

Elevator scary, breakfast the same everyday, bedding not the cleanest

Did not stay. I took out insurance in case of emergency and they didn’t refund my money back. They are rude people and hard to deal with . Will never go back

Good hotel with bad food

Shower no good

All the hotel staff was excellent, but the was Mr. Souza took care of me was unique.

I made a reservation for 2 room and each with a "queen" bed. I was put in a room with 2 single bed. Breakfast very bad with bad fruits.

was bad, the room is old, no light, not clean, i do not recomend

I paid for 2 days reservation i tried to check in for the next day in morning they wouldn’t allow me to even though it was already paid for the day before, i was tired they told to wait until check in time which was 5 hours later!

I stayed at room 615 and the room was not big enough. The restroom door didn’t closed or lock. For being rated a 4 star hotel and for that price, is not worth staying in here.

Everyone on staff was friendly and helpful

They gave a great room, with great views. Hotel is clean and staff is professional and courteous. I'm extending my stay here.

Horrible room conditions, mattress was rotten I woke up in the floor!!

Great location, close to major beaches and premium shopping locations. Rooms were very clean and staff very professional and friendly. Breakfast food was amazing. Lunch menu not so good. Steak was ok. Lobby area clean and welcoming. Gym needs maintenance. Pool was dirty. Amazing views from roof top pool area. Bartenders at the pool were great. I’d stay here again!

Fiquei hospedado na suíte master do hotel. Acomodação compatível com as fotos do anúncio, tudo funcionando bem no quarto a não ser o frigobar que não gelava muito (esses modelos novos de porta de vidro não gelam nada). Limpeza de acordo com o esperado. Recomendo fortemente que não solicitem serviço de quarto ou peçam pratos da cozinha do hotel. Simplesmente uma péssima experiência pagando caro. Liguei para o ramal 101 (cozinha) e simplesmente ninguém atende. A impressão é que não querem atender no quarto. Fui ao bar da piscina e pedi uma porção de filé com fritas. Experiência pavorosa. Porção a 70 reais que não vale 20. Carne não chegava a 150 gramas. Não era um filé feito na grela na hora do pedido. Era uma porção requentada no molho madeira que certamente servia para montar outros pratos. Batatas estavam dentro do aceitável, mas nada extraordinário também para uma porção de 70 reais. Os quartos não têm um bom isolamento acústico em relação ao quarto ao lado. Optaram por fazer um acabamento de portal único entre os quartos contíguos e se o hóspede ao lado ficar abrindo a porta toda hora de madrugada (como foi no meu caso) fica uma barulheira que incomoda bastante. O único elevador que dá acesso à piscina apresentou pane no painel de seleção dos andares. Simplesmente tive que sair do 13° andar diretamente para o subsolo e pegar outro elevador com o painel funcionando. Situação preocupante que por um milagre não se tornou uma experiência desagradável.

Excelente café da manhã, muita variedade. Confortável acomodações.

Cafe da manhã com boa variedade e qualidade dos itens. Cama confortável. Quarto com limpeza impecável e espaço suficiente. Chuveiro muito bom e com tudo funcionando perfeitamente.

Entrada no hotel é muito tarde, 15h não conseguimos aproveitar a estadia