Melia Jardim Europa

Boas instalações,.equipe

The hotel is good, the room is comfortable and clean. the location is great! I recommend it.

My fiancé and I experienced a profoundly disappointing stay at your São Paulo property. As an experienced international traveler who manages multiple luxury wellness locations in the United States, I chose the Meliá brand in good faith, expecting the level of organization, professionalism, and care that a global hospitality group represents. Unfortunately, the experience fell far below any acceptable standard. I intentionally reserved an additional night so that I could check in early at 10 a.m. and complete important medical blood work at the hotel. Even though the room was fully paid for in advance, I was informed that I could not receive my room number—information required by the medical provider—until the official check-in date. I requested contact from a manager regarding this matter and never received any response. Upon arrival, I was informed that the key-card system was not functioning. I was escorted to my room merely to have it unlocked, and later had to return to the front desk to obtain a key. This is not an acceptable process in any hotel, much less one that presents itself as a luxury property. There was no soap in the bathroom. After nearly 24 hours of travel, arriving exhausted and expecting a simple shower, discovering that a luxury hotel room lacked basic hygiene amenities was shocking. The sink was partially clogged, making even brushing my teeth unpleasant. The television did not function properly. The remote control was unreliable, the internet conn

O quarto estava muito bom. Minhas observações apenas para a depreciação dos móveis.

A equipe do hotel sempre muito educada ,gentil!!Amo a localização!!

Ótimo! Quarto bem bonito, aconchegante, atendimento muito bom!

front checkin staff location and the level club

First and foremost the food poisoning. I got sick shortly after breakfast on the first day, and suffered from vomiting, nausea, fatigue and dizziness for the rest of the day. And the hotel didn’t no anything to help, except give me a bottle of water. I went to a medical clinic, and the doctor confirmed that this was a case of food poisoning, most likely due to the eggs in the breakfast buffet.

A litttle bit dissappointed by the fact we asked for a room in high floor and they gave us a room in the 10th floor. Knowing that there is 23 floors…..

Good breakfast, professional and attentive personnel. Good value for the money proposition

Great place….great location! I have been twice and will stay again

Great location.

Muito boa Localização e atendimento. A única observação são sobre as filas para café da manhã quando o hotel esta cheio.

The hotel was great, staff fantastic, would recommend.

Beautiful hotel, highly professional staff, and very welcoming for us on our honeymoon. The room was very clean and offered an excellent view of the city. Great location with countless good restaurants in the neighborhood, and close enough to Ibirapuera Park to walk there.

Clean

Room is fine, large with a nice balcony. But the wardrobe is difficult to open, there is no drinking water in the room, very poor WiFi connectivity and not a single English Channel on the Tv. Carpet outside the room is dirty. Calling the reception for help with these issues proved very difficult as well.

Muy adecuado.

Nice location and clean hotel

we really liked the hotel, the staff was incredible and the area super nice, the bed was confortable and the view from the rooftop gorgeous