Kempinski Hotel Grand Arena

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9.4
/10
Exceptional
328 reviews

What Guests Say About Their Stay

Martyn

10.0
/ 10
Buffet breakfast was exceptional. Pool and spa area was lovely. Staff were brilliant.

Helena

10.0
/ 10
A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.

Mackenzie

10.0
/ 10
Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.
In the Area
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Pirin Street 96, Pirin, Sandanski, Blagoevgrad, Bulgaria, 2770

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Kempinski Hotel Grand Arena is a good choice when you are visiting Pirin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Grand Arena

Pirin Street 96, Pirin, Sandanski, Blagoevgrad, Bulgaria, 2770
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Lobby Kempinski Hotel Grand Arena
Exterior 2 Kempinski Hotel Grand Arena

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General
Near Bansko Gondola Lift

Location
When you stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a shopping district, just steps from Bansko Ski Resort and Bansko Gondola Lift. This family-friendly hotel is 0.2 mi (0.3 km) from Pirin National Park Visitor Center and 0.3 mi (0.5 km) from Vihren.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Bansko Ski Resort - 0.1 km / 0.1 mi
Bansko Gondola Lift - 0.3 km / 0.2 mi
Vihren - 0.5 km / 0.3 mi
Pirin National Park Visitor Center - 0.5 km / 0.3 mi
Ice Rink Bansko - 1 km / 0.6 mi
Museum of Otets Paisii Hilendarski - 1.3 km / 0.8 mi
Paisii Hilendarski Historical Center - 1.3 km / 0.8 mi
House Museum of Neofit Rilski - 1.4 km / 0.9 mi
Sveta Troitsa Church - 1.5 km / 0.9 mi
Bansko Permanent Icon Exhibition - 1.6 km / 1 mi
Velyanov’s House - 1.6 km / 1 mi
House Museum of Nikola Vaptsarov - 1.8 km / 1.1 mi
Holy Trinity Church - 1.8 km / 1.1 mi
Chapel of the Holy Virgin - 1.8 km / 1.1 mi
Banderitsa Meadow - Mezhdinna - 6.7 km / 4.2 mi

The preferred airport for Kempinski Hotel Grand Arena is Sofia Airport (SOF) - 188.7 km / 117.3 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Dining
Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Rooms
Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

All facilities in Kempinski Hotel Grand Arena

Entertainment Facility Kempinski Hotel Grand Arena
Entertainment Facility
Functional Hall Kempinski Hotel Grand Arena
Functional Hall
Common Space Kempinski Hotel Grand Arena
Common Space
Lobby Kempinski Hotel Grand Arena
Lobby
Accommodation Services Kempinski Hotel Grand Arena
Accommodation Services

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Poolside bar
  • Vegetarian meal
  • Buffet breakfast
  • Breakfast
  • Snack bar

Transportation

  • Bicycle rental
  • Area shuttle with surcharge
  • Valet parking (surcharge)

General

  • Banquet
  • Terrace
  • Fireplace in lobby
  • Parking

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Business Facilities

  • Business facilities
  • Business facilities
  • Meeting rooms
  • Conference rooms

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Sports and Recreations

  • Ski storage
  • Archery
  • Tennis court
  • Ski
  • Billiard

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Things to Do

  • Outdoor pool
  • Indoor pool
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Garden
  • Fitness center
  • Shops
  • Library
  • Barbecue
  • Turkish bath
  • Spa
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room
  • Pool sun loungers

Connectivity

  • Free WiFi

Public Facilities

  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Accommodation Policy & General Information in Kempinski Hotel Grand Arena

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Grand Arena
123
Number of floors in Kempinski Hotel Grand Arena
5
Another facilities in Kempinski Hotel Grand Arena
Kids club, Children pool, Poolside bar, Vegetarian meal, Buffet breakfast

Frequently asked question in Kempinski Hotel Grand Arena

What are available facilities at Kempinski Hotel Grand Arena?
There are top facilites at Kempinski Hotel Grand Arena such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Grand Arena?
The standard check-in time at Kempinski Hotel Grand Arena is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Grand Arena provide breakfast?
Yes, Kempinski Hotel Grand Arena provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Grand Arena?
Kempinski Hotel Grand Arena is a 5.0-star hotel.
How many floors does Kempinski Hotel Grand Arena have?
Kempinski Hotel Grand Arena has 5 floors.
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More Reviews from Other Guests in Kempinski Hotel Grand Arena

9.4
Exceptional
From 328 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

9.8

Service and Facilites

9.6

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Traveler Reviews Kempinski Hotel Grand Arena

Number of reviews per page
20
40
Top reviews
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great place would 100% stay again
Stefan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Old furniture and not really good mattress but very clean. Decent breakfast, kind staff, but not always helpful and sometimes wait too long to respond. The view is great.
Martyn
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Buffet breakfast was exceptional. Pool and spa area was lovely. Staff were brilliant.
yael
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

very good hotel best service i will back again
Andrea
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Outstanding in all respects
Nicola
icon-with Partner
with Partner
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Nikolay
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Excellent Stay
Helena
icon-with Partner
with Partner
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.
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Mackenzie
icon-with Partner
with Partner
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.
shlomo
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

excellent hotel, excellent breakfast great location
Aviad
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
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Atanas
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Spa was nice
Rich
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
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avraham
icon-with Partner
with Partner
10.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
shaul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

great resort
David
icon-Business
Business
10.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

Very well presented hotel with great facilities and good access to town and mountain.
daniel
icon-
8.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Bilyana
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Great stay, everything was perfect!
Sharon
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

It was a great vacation
Forum
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 137 week(s) ago

Hotels.com verified review

We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon.
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Number of reviews per page
20
40

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Exterior 4 Kempinski Hotel Grand Arena

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.