I had booked two rooms. I was given the urban suite, which is spacious and nice however my business partner was given a room next to reception as there was mixed up in the room booking - unacceptable and no refund given. The urban suite claimed to have jetted bathtub - not true as It's just a normal bathtub. On the next day, there were no electricity and water as the hotel management overlooked to pay their utility bill. The hotel owners only offered to bring us to their affiliate partner hotel for a shower and we were supposed to return back to our hotel until I had to admonish the hotel owner to ensure that we are given rooms at their affiliate partner until we check-out. We were transported to their affiliate partner hotel, Manjula Villa ONLY at 11.00am and the replacement rooms given was mediocre as the A/C was not cold, room with a view to the reception area and no bidet in the bathroom. Totally disappointed and may re-consider any rooms recommended by Expedia moving forward. Business meetings were cancelled as I could not get ready on time, thanks to the lack of basic amenities and conscientiousness by the hotel management. Very frustrated as I had found better and cheaper hotels in Siem Reap.