Candlelight Inn

Went through Expedia. Bf and I live 3 hrs away and spend a night in the falls when we visit. Reserved king bed w/ Jacuzzi for $49. Showed up and after talking with the owner, staff tried to convince us that I only ordered a plain room for that price. I figured he meant no Jacuzzi. Upset, but it was late so let it slide. Get to the room. Two queens. I said no, we reserved a king. He said King would be $20 more. I said no it's what I reserved, he said that has Jacuzzi, so will be $20 more. I said I won't pay it, and that I ordered a king (bf is 6'1) he said there is only 1 King on property and it has Jacuzzi, I said yes that's what I reserved, if Expedia has wrong price you need to talk to them! Honour room. Then he tried to tell me, while I was booking the room online, some one booked it in office. Lol but you just tried to get me to pay $20 more, so it's obviously still available! Ended up with a queen (with a king head board lol) with Jacuzzi. Tub was great. Clean towels. Mattress was horrible, bathroom ceiling falling apart, literally, tv didn't work, no conditioner, and I cut my foot because it was missing the carpet to tile threshold, and there were two nails sticking out! Plus all the people who live there are shady af.

I did not have high expectations and have never written a negative review before, but if i can stop 1 person from staying here it will be worth it. I would not be upset if I had paid the regular fee for the room but due to the time of yr our room price was insanely high. We were charged an additional $25 to check in an hr early as I wanted to watch the hockey game. However, out TV didn't work as i was told "it is too cold outside for the TVs to work?" I asked for a refund on the $25 but apparently this is a "seasonal issue" and not a "hotel issue". I could go on a 30 page rant about this place but the main concerns were; -very dirty -freezing cold rooms (room was 12 degrees) -lack of staff/rude staff -felt unsafe, would never bring kids here

It was really horrorible. The worst hotel I ever stayed at.

Housekeeping didn't clean room. Didn't empty garbage in room or bathroom even after left at door for them.

booked 4 wkends; all wkends something wrong but the worst no screen in bathroom 14 wasps get in stung 2 times when I drew back the shower curtain @ 5:30am. owner could care less no compensation. This place is a dive and never again. Wanted to leave after the first wkend but cannot cancel due to booking through Expedia no cancellation policy to get best price. I will never use Expedia again.

The receptionist was very welcoming and accommodating. However there were many things wrong. The room we were given, didn't find out until late at night the a/c we had turned on didn't work and cool room while we were out. The hard wood floor hadn't been swept. Unable to work TV as no instrictions. We changed rooms next day. A/C worked, second bed cover had dirt on it. No washr basketry and No need to respond, will see once send out schedule, thanks. delivered despite being told one would be. Again no instructions how to work TV but after about 45' someone came to work. No blanket.

It was bad my girlfriend was bleeding because the carpet have nails from the transition carpet to tails it was bad Is not nice to see some one blood and no body should expect walking in to a room and have so many nails sticking up from the carpet and I did ask the hotel reseption if we can get a room where we couldn't get hurt and a room to be safe they answered no so we had to astay in a room very dangerous not suitable for anybody and I have a pictures from the nails on the carpet I'm truly very disappointed for what my girlfriend pain

When we arrived there was only one staff member and she didn't seem to be very knowledgeable. Went to our room, TV didn't work properly and she had no idea what to do. Worse service ever, no plans to ever return.

Despite it being a non-smoking room, the room smelled like smoke. There was only a flat blanket on the bed with a musty bed cover over it. The walls are paper thin and I could hear the man in the next rom coughing all night, using the shower, and when he and his partner got "cozy".

We had to ask for the light over the jet tub to be repaired plus to get the tub to work. I had to take out my own garbage the second day. It was nice for we only had to sleep in it. Very close to the WeGo bus which we used everyday. Very informative about what to see but for the adult tickets we had to go to Travel lodge to get them.

Nice staff ,, after that everything goes down hill ,, unless your good with the bar next door with the playing band in the adjoining parking lot ,,, Not very clean and I'm been of repair

I did my online research for motels in this area and with my budget isn't easy. I made this choice of the Candlelight Inn. Glad I did and Id stay there again. Friendly staff, the rooms were clean, there were several families staying there. It was quiet. When you compare them to other motels with the same price this one has a nice pool with chairs and grass around it. A lot of them I considered, looked very rundown or not very appealing as drove by them going to the falls. I'd recommend them. Safe choice!

They told us that all rooms were full but when we got there only 2 rooms were in use, all the others were empty. We weren't told that there was a security deposit, we got told it would be returned in 3 business days and it's been 2 weeks and it still hasn't been refunded. Our first hotel room's bed was broken so we got moved to another room. Room service didn't sweep any of the bedrooms we were in. One room had dust on it's furniture. Wifi never worked. Would not suggest staying here.

The hotel is not good. The room smell bad . It's raining in the bedroom.

Old building and not well maintained. Needs a good renovation.

Place and room aspect were not at all what we can expect from the photos: the construction is old and not maintened, rooms carpets are dirty, The The place and room aspect were not what we expected from the photos: old and not maintened construction inside and outside the rooms, rooms carpets and furniture were dirty, the water in the bathroom looked oily... Besides we had to pay an extra fee for our 17 years old son without being informed ealier. I will defenitely not recommend to stay there, even for one night!

Would stay here again at regular price, but not at elevated summer weekend prices. Friendly and helpful staff. Not happy about an unknown additional person charge added by the hotel after booking (search and booking done with 3 adults, but third adult incurred a hidden charge), which increased the price even more without notice or option to cancel. would pay up to $90 on a summer weekend in the future, but not more. Restaurant was surprisingly very, very good.

For the price is ridiculous!

I would not recommend this motel. For the price one can do better. While it was clean and the beds were comfortable, the room had many signs of wear and neglect. TV did not work, no chair for desk, A/C hard to use, lampshades stained and shoddy, ceiling paint in bathroom peeling, etc. etc.

We are not picky travellers so we were satisfied with our stay. We were just looking for a place to sleep while visiting Niagara and the hotel met that requirement. Not the nicest facility but good location. Didn't appreciate paying an additional $35 for my 14-year-old who was considered an adult.