Okanagan Royal Park Inn by Elevate Rooms

Room & property in very poor condition

We were sent to another motel .which is 25 km away. Staff on counter we don't have suitable room for you .we arrange other motel. We agreed we had no choice. As we went to other place Ramshorn 2004 shuswap ave LUMBY .BC They gave small room with queen size bed on high way on ground floor window open busy high way for o.As we asked give us king size bed .Staff asked for more money .We were treated not not well.I am afraid they took my credit card information. They might miss use of it

There office had the open sign on but it was locked I had to wait for 30 mins I tried calling there number they wouldn't pick up and there was the putrid smell of weed it wasn't clean it was very dirty and there where shady people hanging around there. When the owner finally opened the door she was very disrespectful we asked If we were safe there and she said that she is not responsible for our safety so we decide to not stay there because we did not feel safe.

The only good thing about this hotel is its location, which is close to the local attractions. The rooms do have balconies with a nice view of the backyard, but unfortunately, they are not well-maintained and not clean.

Building under needed repair. But bed was comfortable and clean. No coffee maker or cups. Price was right.

Our stay felt like an urban "Survival" episode. Check in felt like a major inconvenience to the woman at the front desk. Her helper escorted us to the room, we almost gagged at the smoke smell emanating from the room upon opening the door. The smoke detector was beeping and the gentleman went to get a new battery which he could not figure out how to instal so he left the detector on the dresser and said we'd be OK. The TV wasn't working and it was determined that there was a missing power cord that was not replaced in the three days we were ther. There were numerous occasions where some strange domestic behavior was displayed by the residents including smoking crack and outright screaming battles between what may have been a drug dealer or a pimp and a woman. The room was disgustingly dirty complete with dirty dishes and potatoes sprouting in the cupboards and stains on the shower curtain that could only be described as bodily fluids. I'm not convinced the sheets had been changed, We had to wear shoes in the room to keep our socks from sticking to the floor. The highway noise was pretty much nonstop but that was predicable given the location. I think this place could possibly be getting some subsidy to house homeless people. Some were polite but others downright scary and sadly degenerate. Toilet sounded like a fire hose. The good news is the stove worked and we did get a clean pot to boil water. Microwave worked as did the refrigerator. Plenty of hot water.

Grounds had a lot of cigarette butts around and many people that seemed to be on drugs loitering by the entrances and stairwells. The bathroom in the suite unfortunately had a strong smell of cat urine. Otherwise clean. The staff however, was very friendly and the Inn was pet friendly.

This property was the most reasonable available on next day notice in the high season. The location is awesome, very handy to the downtown. It has AC ...much appreciated during a recent heat wave. But the frig was set so cold all my fresh berries froze. The heat was on on the bathroom. The bathroom sink drained about 10 minutes after use. There were no pots and pans for the 4 burner stove, no glasses only mugs. The tv got no signal. You get my drift? We will not be staying there again.

It was a great place to sleep at night! Clean! Coffee maker and frig , which was great! The owners seemed very nice. The room had that motel smell of cigarettes, which didn’t,t bother me that much ! Overall it was all that I needed!

The room smells like cigarette the fridge stinks and the AC didn’t work properly and the front desk person is not there when u need it and u have to called everytime there is a problem in the room.

It like they are trying to fix it up Just haven’t got there yet

Older building, but you can see they are fixing it up. We ended up with a nice room, but were initially given a room with two double beds when we had booked a king. Luckily I had printed the receipt. They also kept the paper with the reservation which had the map of the route home on the back so we got a bit lost.

Very nice place to stay, staff is great

The property was more like a residential motel, it looked like it was under renovation, towels were like hand towels, we had to ask for bath towels and there were no coat hangers in the room.

I arrived at the property only to find they had not processed my booking, They recommend I go to an alternative hotel owned by them, i did not go as they had let me down badly, they turned me away from their reception, knowing I was a woman travelling on my own, in a place I did not know, I had chosen this hotel as it was within walking distance to the hospital, I had no transport and it was dark. I will not use this hotel in the future.

loved everything!!! thx xoxo so chic!!!!!! :):):):):)

Staff was very accommodating. The room quality was amazing. That bed was very comfortable! Be ready for a little highway noise. Other than that, I’d highly recommend this place.

We arrived and got the key. Took our stuff to our room and went out for dinner. When we came back we were locked out of our room. Went to the office and all our belongings were there. They said they were waiting for us to check into the room and thought someone else had taken the room. Left us feeling violated. The room had 2 double beds instead of the king we had booked and had no fridge let alone a kitchenette. Would not recommend this hotel.

This property has truly the perfect location. Extremely easy to find as is on the corner of the two main highways in town. Also it is within walking distance to all of downtown Vernon, for all services. The family who own and run it have taken a property which was in very bad shape and made it beautiful again. The rooms are large and clean and very comfortable.

Location is the pits Load Vehicles drive all night busy main road Not able to get much sleep Room was very smelly Area has homelessness and drug users around I won’t be back Owners are very nice people just wrong location