The Senator Hotel & Conference Centre Timmins

The parking situation was a little unsettling.It was very dirty and not very brightly lit.Thankful that the underground was locked & needed to be buzzed into.All 2 star ratings were due to the underground & areas leading to the underground.The room was clean. Lobby was confusing.Giant torn heart needed to be removed. from Valentines day? weird toys on the rocks should be removed. Kind of junks up an otherwise lovely space. The breakfast was a little disappointing. 2 mornings. 2 different potato options. both raw. Sausage had a weird sour taste. Bacon was great! cooked well. Staff was a little less than impressed with their jobs. Sat on their phones watching whatever. competing volume with the television that they had set to Calgary news (probably would have noticed, if they weren't on their phones) other staff came for breakfast (assuming it was staff, they certainly all knew one another) and they were loud and jovial. Which i don't really mind, but it made us feel like we were intruding on their space. Front desk staff were very courteous. The key card system on the elevators was a little alarming. We nearly left our keycard in the room. Then we realized that should we have locked ourselves out of the room, we wouldn't be able to get to the lobby unless we took the stairs. Same can be said for emergency situations. Needing the key card to exit is not a safe situation. Obviously need the key card to enter, but going down / exiting is not a good thing. Otherwise. Great hotel

Breakfast was fine, maybe not my favourite hotel breakfast I’ve had but other then that was a good stay.

No pool, needs work everywhere, wasn’t impressed with the look and quality of the hotel but the staff were amazing

I wouldn’t recommend staying here. Dirty and run down. Price was crazy for the condition

I’m giving this rating mainly because of the staff, as they were very kind, and also because the rooms were really clean. But in general, I don’t know what to say—the parking was really bad, the lobby was really bad, I asked them for water, and they didn’t give me any. There was just one coffee in the room, and overall, the experience wasn’t that great for the price.

Our stay was terrible our room had dirty bedding no soap 2 towels sign on door stating you will be charged for any stained linens etc. building is very run down mold smell and not clean at all. Went to front desk to report the stained linen on the bed as we didn’t want to be charged and was told some rooms have not been cleaned and we couldn’t be moved and apologized I would never stay in this hotel again and I would t recommend it. Staff was ok Parking is free but in a very run down underground garage. Hotel needs alot of upgrading if they want family’s to stay here

Starting with day 1- elevators were not working, we were not given any instruction on how to reach the 6th (my room). We were going around the stairs looking for our floor as the stairs didn’t go above 3rd floor. After 30 mins, we met few people who figured out the way. Room wasn’t cleaned, as they were understaffed.

Elevator is in need

The room had been tidy’d but not cleaned. The end tables hadn’t been wiped. The mattresses were old and stained. There were either mould or burn marks on the mattress. The floor was also stained. The heating/AC unit was disassembled for some reason. The elevator wasn’t working that night. I didn’t stay the night. The staff were very accommodating when I informed them of these concerns. They offered another room and it wasn’t much better than the initial room. The staff was very accommodating when I requested a refund. They worked with hotels.com to make this happen quickly. I don’t plan on staying there again.

When we got there the elevator was not working we had to walk up the sets of stairs with our baggage and stuff plus husband has a hard time with us knee so he was not happy at all And to get to parking lots is very complicated and not the nicest place to park very spooky place and homeless by the gate not pleasant Wish they would of told us about the elevator we would of not stayed there at all I don’t think we will ever go back there again They need to do slot of updates in that hotel

Hotel should be torn down.

Elevator broke and had to use the stairs. 5 flights with no offer of assistance. No apology. Did not even tell anyone the elevator was broken. No signs. Nothing

This the most run down hotel we stayed in ever - a real dump

The rooms were clean but the general property was not. The exit staircase was significantly unkept. The hotel is a work in progress.

Ceiling was crumbling, carpet was completely soaked from water dripping from ceiling, there was an unbearable smell of moisture in the room due to its humidity, ceiling pieces falling on the floor the room was dirty. When the maintenance guy came to check up on the room, he did not even bother cleaning up the mess from the crumbling ceiling. He gave me a can of Febreeze and took off.

I never got my 300 deposit back even though the room wasnt trashed, i put all the garbage in one spot and I picked up almost every piece of garbage. I would have taken pictures but i had to rush to catch a bus early in the morning. I am not a partying native person either, i am responsible and respectful when I stay at hotels. The guy receptionist said he would go check after i left, i dont think he did otherwise id have for sure get my deposit back. Waste of a 1g staying there for 3 nights.

Hotel was old and being renovated. Fridge smelled musty but room was clean and breakfast was good slewp comfortable

Bed bugs

Very sketchy feeling around the entire hotel. During one of multiple times the elevators were down, we discovered needles in the stairwell and reported this to the front desk staff who said they would take care of it. Two days later they were still stuck in the wall as I went by with my child.

I was bitten by bed bugs in my bed in room 647 Feb. 7. I took the live bed bug to your staff at the front desk at 3:00 am. As I had a bug rash, I asked for medicine, but there was nothing at the front desk. I was temporarily moved to another room to sleep. I checked out the next morning at 7:30 and requested a feedback form. I was told to report the matter online for further assistance. I would request you to please escalate the issue and provide eligible compensation.