Tru by Hilton Edmonton Windermere

Highly recommend avoiding this hotel. I booked thru Expedia, and accidentally booked for 2 nights. Prepaid to make it easy at checkin. Nothing showing on my Expedia booking that I am unable to cancel. Realized 4 days before our stay that I booked 2 nights instead of one and reached out to the hotel. No response. Followed up for 4 days every day with no response from the hotel. Received a response on the day of check in that they could no longer refund for the extra day. When I asked to check in early, I was charged another $35 plus tax, which that is what it is, however avoiding responding to me so that they don’t need to refund me for the extra night is unacceptable. When speaking to front desk, they were rude, threatening, condescending and unwilling to help. Requesting management to reach out and help sort out this issue. After processing how front desk spoke to me, we are feeling uneasy and unsafe and have moved hotels. Being safe in a hotel especially when u have my children with me is top priority.

I arrived at 7:30 PM exhausted—front desk staff were great, no complaints there. The hotel is brand new (and very much still in a construction zone), but the real surprise was the youth soccer team treating the lobby like a FIFA training facility—balls flying into glass doors, windows, lights… chaos. The room? Built with what felt like tissue paper. I heard everything—cars, hallway chats, neighboring rooms. Special shoutout to Michelle and her husband—I was fully invested in your evening. Earplugs were not optional. No Wi-Fi anywhere. The Peloton wasn’t assembled. Breakfast was loud, messy, and completely overrun by kids. Also no non-dairy milk, which hits harder when you’re running on zero sleep. Room details: parking lot lights beam straight in, blinds don’t fully close, and the shower/fixtures suggest this place was built in a hurry. Overall: I kind of slept, heard everything, and paid $200 for the experience.

I’ve been staying there 3 times now and I wish the could update their pillows

It was clean and the staff were very pleasant.

The hotel was great. I was really impressed by the gym. Great variety of useful equipment to get a good workout in. Breakfast had great options too

Very friendly staff and excellent facilities - like the breakfast and parking and clean room.

The soundproofing of the hotel could be improved. On the first night, I was woken up in the middle of the night by children running and playing in the hallway. However, the following nights were very quiet, and I was able to sleep well. Overall, it was still a good stay. I would suggest that the front desk consider providing earplugs for guests to improve their experience.

Over all experience was great. Room was a bit small but hardly a problem. Easy to access west Ed mall.

I found this hotel to be unique and creatively decorated. Had everything we needed in the room. Only complaint would be the pillows were old and uncomfortable, need to be replaced. Breakfast was decent and enough options. Staff was kind. Would stay again.

The rooms are on the smaller side. I was disappointed there was no microwave and there is no Freezer in the fridge. The pillows were flat. The hotel is new and clean. Staff were friendly. The breakfast was very standard.

Very clean room and friendly service

Breakfast is prepared not for customer. Oatmeal doesn't have nuts. Orange is very cheap one. Sausage is dry . This place is the worst breakfast in north America. Pancake machine was not properly working. Overall is one star.

Amazing staff and hospitality. Great pancakes & friendly environment

No hot tub

Staff was friendly. Pillow was dirty. Microwave downstairs had a strong smell. Decaf coffee in afternoon was cold. Coffee in morning was also cold. Great staff but lack of amenities and convenience not worth it

Parking was easy but no electric chargers or plug in.🙁 I didnt enjoy the Breakfast as there was no Scramble eggs but once we ate and about to leave at 8:45 they brought the eggs out where the breakfast was 6-9 am .

Breakfast was old and hard. Overcooked and no selection

Yes

Great breakfast, free and easy parking. Tons of stores for shopping and so many restaurants to choose from, as well as virtual golf, a cineplex theatre, etc so lots of things to do.

Internet was fine There was no room service for the time of my stay