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Apart Enjoy Pucon
Apartments
7.4
/10
Pleasant
322 reviews
What Guests Say About Their Stay
David
10.0
/ 10
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Taylor
10.0
/ 10
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Verified traveler
10.0
/ 10
For the price, it’s good.
Room spacious, view to the lake and had everything for a family room
In the Area
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Clemente Holzapfel 190, Pucon, Provincia de Cautín, Región de la Araucanía, Chile
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Apart Enjoy Pucon
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Per room per night (excl. taxes & fees)
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What's around Apart Enjoy Pucon
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Clemente Holzapfel 190, Pucon, Provincia de Cautín, Región de la Araucanía, Chile
Discover More About Apart Enjoy Pucon
Location
Apart Enjoy Pucon is a apartment in a good neighborhood, which is located at Pucon.
About Apart Enjoy Pucon
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Apart Enjoy Pucon.
The apartment’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Apart Enjoy Pucon exclusively for you.
With all facilities offered, Apart Enjoy Pucon is the right place to stay.
All facilities in Apart Enjoy Pucon
Others
Things to Do
- Health club
- Outdoor pool
- Indoor pool
- Garden
- Beach towel
- Private beach
- Spa
- Sauna
- Beach sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Elevator
Hotel Services
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Family-friendly Facilities
- Babysitting & childcare (surcharge)
- Kids club
- Children club (surcharge)
General
- Banquet
- Swimming pool
- Terrace
Food and Drinks
- Bar
- Breakfast
Business Facilities
- Meeting rooms
- Business center
Kids and Pets
- Babysitting with surcharge
Transportation
- Area shuttle with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Apart Enjoy Pucon
Important Note
- Fee for buffet breakfast: approximately CLP 15000 for adults and CLP 15000 for children
- Pet deposit: CLP 142800 per stay
- Pet fee: CLP 30000 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
- A damage deposit of CLP 80000 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Host has indicated there is a carbon monoxide detector on the property
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher and outdoor lighting
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 17:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 17:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Apart Enjoy Pucon | 68 |
Another facilities in Apart Enjoy Pucon | Health club, Outdoor pool, Indoor pool, Garden, Beach towel |
Frequently asked question in Apart Enjoy Pucon
What are available facilities at Apart Enjoy Pucon?
There are top facilites at Apart Enjoy Pucon such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Apart Enjoy Pucon?
The standard check-in time at Apart Enjoy Pucon is starting from From 17:00 while the latest check-out time is at Before 12:00
Does Apart Enjoy Pucon provide breakfast?
Yes, Apart Enjoy Pucon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Apart Enjoy Pucon
Other sources (322)
7.4
Pleasant
From 322 reviews
Cleanliness
8.0
Room Comfort
7.2
Location
9.6
Service and Facilites
7.6
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Traveler Reviews Apart Enjoy Pucon
Number of reviews per page
20
40
Top reviews
Pedro
Business and Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Everything was amazing! Will definitely stay there again.
Maria Cruz
Leisure Family
6.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata.
El buffet del desayuno muy bueno pero no reponían si se acababa algo.
Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
David
Business and Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Maria
Friends and Family
4.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls.
Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm.
The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation.
While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
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Sarita
Leisure
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
All good
Verified traveler
Business
6.0
/10
Reviewed 32 week(s) ago
Hotels.com verified review
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Amina
Leisure with Friends
6.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
-The staff is not friendly
-I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes)
-Nice view from the hotel
-The hotel is a bit old
Victor
8.0
/10
Reviewed 93 week(s) ago
Hotels.com verified review
Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
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joaquin
4.0
/10
Reviewed 96 week(s) ago
Hotels.com verified review
Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba.
En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos.
Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran.
Servicio de comida a la habitación llegó frío.
El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
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YVONNE
Leisure Family
8.0
/10
Reviewed 128 week(s) ago
Expedia Group verified review
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
CARLOS
Leisure Family
4.0
/10
Reviewed 149 week(s) ago
Expedia Group verified review
Poor conditions and ugly staff …
Jorge
Leisure with Children
6.0
/10
Reviewed 181 week(s) ago
Expedia Group verified review
nice staff, well located. a little bit old.
LORENA
Leisure with Partner
6.0
/10
Reviewed 183 week(s) ago
Expedia Group verified review
Needs to be renovated , everything looks and feels old
Taylor
10.0
/10
Reviewed 187 week(s) ago
Hotels.com verified review
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Verified traveler
Friends and Family
6.0
/10
Reviewed 218 week(s) ago
Hotels.com verified review
Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.
Verified traveler
Friends and Family
6.0
/10
Reviewed 286 week(s) ago
Hotels.com verified review
I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.
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Felipe
8.0
/10
Reviewed 294 week(s) ago
Hotels.com verified review
Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.
Verified traveler
Leisure Family
10.0
/10
Reviewed 296 week(s) ago
Expedia Group verified review
For the price, it’s good.
Room spacious, view to the lake and had everything for a family room
Verified traveler
Leisure Family
2.0
/10
Reviewed 298 week(s) ago
Expedia Group verified review
Property is old and not taken care of, bad management even though staff is very nice.
The only good thing is the incredible view of the lake.
Verified traveler
Leisure with Friends
8.0
/10
Reviewed 330 week(s) ago
Expedia Group verified review
Excellent view. Great room, in the process of being renovated/updated. Parts of the hotel are a little shabby, but it really seemed to add to the charm.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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