VO Bellas Artes Apartment

First, let me say the staff here were really fantastic and helpful. Unfortunately that was the only good thing I can say about this place. When I arrived, they had no knowledge of my prepaid expedia booking. The reception staff worked hard to sort the problem, making a number phone calls that ended with me forward my expedia booking confirmation email to some dodgy Gmail account. I still have no idea who I sent that to. There were cockroaches around the stove and sink and in the bathroom. Someone had done a great job of cleaning and presenting the room; but the dilapidated state of the place and lack of general maintenance, still left the room unclean. The rooms are on the sixth floor of what looks like a cheap 20 floor apartment block. Security is weak, well non-existent, the door to the room is flimsy and only secured by a cheap night latch. Anyone can come up the elevator and go straight to the door. Reception is in an apartment the down the corridor form the lift. You need to go looking for it and they have no view of who is entering and leaving the floor. Te in room safe is locked and doesn't work. Breakfast is a plastic basket containing some cookies, bread, juice, instant coffee, tea bags, longlife milk, juice and unrefrigerated yoghurt,

Great location near city centre - easy walking.

Interesting!! The VO Suites web site indicated that they had air conditioners... In fact they had two portable units. But both were broken!! So it was hot and humid when you go to bed. By the middle of the night the temps and breeze were just right. And the street noise on Santa Domingo was very LOUD! And it got even louder during the 1 o'clock hour when the garbage trucks were doing their jobs. That said, the suite was clean, roomy, nicely appointed. There is a kitchen area, living room, large bedroom and bath. Be were very comfortable (except the heat and noise). My highest ratings do to the "front desk" people. They did quite well with English, and assisted us greatly in telephone calls, arranging a tour, calling cabs, storing luggage, etc. Couldn't ask for better help!

After being dropped in a near by street by a taxi who pointed to where we needed to go. We found VO Suites in a building containing units lived in by locals with washing hanging out windows. No signage just the street number. VO Suites reception is located on the 6th floor (no signage to tell you). Once we got a room as we booked due to our lack of Spanish and their lack of English we discovered NO WiFi passed the 6th floor. Complimentary breakfast is a basket with all the makings and a toaster that didn't work. Room not as the pictures describe... Curtains filthy, sofa lounge filthy, bedding smelt of cigarette smoke, towel racks broken and no shower curtain and room overall dirty and run down.

Really enjoyed my stay, good location, nice secure building, all good!

Nice place, downtown, a little noisy, but otherwise a good place, nice suites, good price, friendly staff. I would recommend.

Stayed there last week for the last 2 days of our South America trip. The hotel rents out a floor in a tall apartment building with secured gate and front door man. We had a king size bed, and this was actually a king size bed and not 2 full beds squeezed together. The room is basically a studio with a small kitchen area, a couch, an HDTV and a comfy table with breakfast utensils. They will deliver snacks and yougurt for breakfast you can enjoy in the morning to your door. You are 2 small blocks away from Art Museum, 3 blocks from central market, and 10-15 mins walking away from most touristic attractions that are on the to do list. The only drawback is that because this is an apartment, you will most likely hear loud sounds coming from other rooms, a party or 2 over the weekend, so perhaps bring some earplugs or if you go to sleep late and like to hear good dance music late at night, you will enjoy it. The hotel clerk was very friendly, gave us snacks and coffee while waiting for our transfer to airport.

This is not a hotel, but a large apartment building with some rooms for short term stay. Location was excellent for wondering Santiago. Front desk was helpful. Room was fine with some quirks. Breakfast was a misnomer, bag of nescafe, tea, granola bar and a few other things. If you want a regular hotel, go elsewhere, but if you want decent digs in a good location at a good rate, this works.

Location was downtown on wide boulevard and near all main sightseeing such as monuments, cathedral, etc.. Also near restaurants..

This is our second time at VO Suites- We love the location! Our first time we had a wonderful apartment with a sleeping couch in the living room- it was street side and a bit noisy but very comfortable. This time we had a studio apartment away from the street, which was much more quiet. The bed was terribly hard however. The apartment itself was wonderful and the staff are very patient with our limited Spanish and some do speak English. All in all this is a great hotel for the price and location!

It was a great stay, they couldn't have been more helpful. The Suite was clean the staff were friendly and nothing was too much trouble for them. We had a stove for cooking, electric jug, full size fridge, coffee making machine, glasses crockery and cutlery, everything we needed. It may not be a 5 star in a tourist area, but it was a great 3.5 star in a fairly safe area as long as you were not stupid about things and took the advice of the locals. We walked a lot even though the buses stopped at the front door. It was actually one of the best stays of our trip and the cost per night was a bonus. We were there for 5 nights.

Hotel location was excellent, right in the heart of downtown area, walking distance to everything. The room was clean. Considering it has a kitchen, it lacks glasses, knife & a frying pan. There was no one to help us carry our luggages in the room when we arrived. THERE IS NO AIRCONDITION IN THIS PLACE. Contrary to what is says on the hotels.com website, they never had airconditioning, heater yes but not for cooling. And it was a really hot day when we arrived. We were given 2 electric fans, at least, which gave relief to my sister and I. Then we asked for them to arrange a taxi to take us back to the airport after our 2 night stay with them. We arranged it for 6pm and waited up to 6.15 but the taxi never arrived. We let reception know the taxi was not there and all we got was wait for another 5 minutes. So we walked to the corner of the street and luckily got one straight away. VO Suites is not a typical hotel, it is an apartment/hotel. Which is probably the reason for their kind of service. I don't think their rates are value for money considering there is no airconditioning. They say they have breakfast included but it is continental breakfast - biscuits with jam and butter, cereal bars, milk and tetrapak juices and yogurt. Overall, our stay wasn't too bad. We were out most of the day anyway. We did not get back to the suite till 9pm and by that time, the temperature is cooler and fans will suffice.

We spent 8 days in this apartment, and found the location was perfect for walking to major sites in the city. It is right near the police station, surrounded by a locked security gate with secure underground parking, which made us feel very safe. Our room was thoroughly cleaned and serviced daily, by a very friendly cleaning staff. Nothing was ever stolen or missing. Our overall experience was terrific, and I would stay there again without hesitation.

Depends on the room you get. 1st room old and tired.

Unfriendly staff, tiny crap room, no TV remote, broken heater and the "free breakfast" was crackers, butter and a muesli bar. Tried to cancel 2nd night but still paid for it. Paid double the advertised rate at hotel through Expedia. Ripped off!

The VO suites are located in an excellent location for seeing the sights and generally wandering around the local areas. The rooms are tidy and neatly presented.

Perfect location, nice rooms, helpful staff. Awesome, would love to stay again.

The front desk staff were extremely helpful and friendly. The room was very comfortable. Overall, great value for money.

Safe and secure building, location great and good price

Our apartment was perfect for two: separate living room, kitchen nook and large bathroom. The location is great, within walking distance of major sights and near good cafes and restaurants. Very lively part of town, if a bit noisy at night.