Ascott Central Wuxi

Nice hotel and they gave us an upgrade

Clean and big room

top notch quality, excellent location (near to city center with big malls, also near a city park that is full of life!) recommend to take a walk in that park n interact with the locals. They are having fun with dancing, singing karaoke and playing music instruments.

The 2 bedroom 2 bath unit of over 1100 sq ft is an amazing value. The unit was very contemporary and very well maintained. It was like a small house with even a separate laundry room of good size. All appliances are top line and in good condition. My unit was a corner one, with lots of windows. You’ll have a great view since the hotel starts on the 40th floor of a 52 story building. Location is terrific. There’s an historic park directly outside and the building is in the heart of the busy downtown area. The line 1 metro (exit 11A) is 3 minutes away on the same side of the street. Tip: Wuxi metro is a small easily navigated system and many of the sights can be reached quickly. Overall, I couldn’t be happier with my experience at this Ascott!

Oustanding location near many attractions such as Nanchan temple, Qingming bridge, Wuxi Museum. Right at the center of the city.

Staff was very helpful and friendly.

I had one of the best experiences

Three problems: 1. Many electrical sockets in the room did not work. 2. The smoke alarm went off every time I had a hot shower. Then staff interrupted me asking if I was smoking in the room. Rude. 3. Worst of all, the sauna in the health club was closed. If I pay that much money, I expect all health club facilities to be functioning.

Overall, Ascott Central Wuxi was a very good location for the vibe and within walking distance to mall, restaurants, movie theater, etc. Only comment: 8th floor carpet leading to dining area was very dirty/soiled - appears similar to water stain that worsened over time. My suggestion is for hotel management to replace immediately.

That was once a very nice hotel but not anymore. Before our arrival, we have explicitly notified the hotel our precise arrival time (which would be a bit late in the evening) and have also explicitly requested for a room on a high floor. But then the check-in process was expectedly painful - we needed to remind the staff several times in multiple languages (first in English, then in their native tongue) during the check-in process that we were checking in before we were seriously served. They have taken no attention on our request and despite the fact the hotel was pretty empty, they ended up allocating us the most torn room on the lowest floor of their hotel - the toilet of that room was absolutely disgusting. We are paying the full rate (around 2-3 times more expensive than a similar hotel room nearby). Totally disappointed. And that's just the beginning, during the stay we encountered various issues (some of the lamps were not working, the toilet was extremely dirty and get congested from time to time, the TV couldn't be turned on - all kinds of issues one would expect from a really cheap and poorly managed hotel), we consider the whole stay as a lesson learned, and we are definitely not returning.

central location , good rooms, clean, nice views. kitchen in room with washing washing, dryer, oven, cooker. very convenient

Over expectation.The room is big and clean. Will choose it again.

This is a nice hotel, I have stayed there twice now. The rooms are clean and comfortable, the city views are fabulous. It's a great location downtown, right next to many malls and restaurants. Subway right outside the hotel doors. Breakfast fare is adequate, everyone can find something to eat, although not at all on the same level as other hotels at this price point. It's good for families because of the many amenities - like kitchen, washer/dryer, dishwasher. Or for anyone who plans to stay in Wuxi more than a handful of days and would like more of the comforts of home. The swimming pool is nice and there is a kids play area for young children. My disappointment with the hotel is the service. Both times I've gone to the hotel I've had bad experiences with the front desk. Service at hotels in China is usually disappointing so if you are used to that, maybe the other qualities of the hotel will compensate that loss. For me personally, to spend $190 or 1,380 rmb on a room per night and to have to spend the last part of my stay dealing with employees who do not show any care or concern about customer satisfaction was upsetting. I've lived in China nine years, and after 2 visits to this hotel, I'm done. Wouldn't recommend it and wouldn't go back because this place lacks value - high cost, but low service. I suggest you try the Intercontinental, or the Hyatt if you want to be downtown.

This hotel is very centrally located and is next to the intersection of the two subway lines of Wuxi. It is very clean and its appliances in the room are top notch.

Location of hotel is conveniently connected to high speed train station by subway. Plenty of choices for food and entertainment around within walking distance. Staff are well trained and helpful. One critical shortfall however is the way the building management in handling cleaning of exterior glass panels. Water is showering on pedestrian walkway without any warning or sheltering precaution. This is obviously unacceptable.

Good service, well trained and helpful front desk. Well equipped apartment with washing machine, a big fridge, oven etc.

Centrally located, very nice place, great value

Easy access via subway. High quality and good value. Staff friendly and approachable, Breakfast very good, many choices. Looking forward to a return Kevin Erina, Australia

We stayed at a room on the lowest 41st floor. The floor was full of dirt. We have two people, but the toiletries were only enough for one person.

superbe chambre, tres agreable, proprete parfaite , lit de qualite, calme