Hilton Beijing

Check in staff is good. However the housekeeping could be better. The bath towels were always not enough for the number of pax we booked for the room. Should be more attentive to the number of guests and items they provide inside the room.

The room is spacious and the staffs were friendly..highly recommend our room keeper Wang LingLing and the front desk staffs and also the gate keeper who always be there and friendly towards our kids

Great service!

Excellent hotel, first class amenities and very friendly welcoming staff. Concierge Harry was exceptionally helpful.

Clean and spacious room, respectful and helpful staff, walking distance to some good restaurants and cafes.

My only complaint is the Breakfast. Hilton being an international chain, should have food to accommodate tourist who don't eat pork or beef. The other thing that needs to be addressed, is that Hilton must train their staff to be more proficient in English to cater to international tourist. Apart from that, the hotel is great! Thank you Hilton, we had a wonderful holiday..

It was a pleasant stay in Hilton Beijing. The check in is smooth and pleased as the front desk lady Lisa is very helpful and nice. Room is clean and spacious although a little outdated The housekeeper Lixia Liu is extremely helpful and doing cleaning so well . Overall very satisfied with the service of Hilton Hotel and definitely will stay again next time!

Nice hotel and service. The room was very hot and the window would only open a bit. It was very difficult to sleep.

Always got upgraded. Tks

nice

Location is perfect

Since my phone wasn’t compatible with WeChat or Alipay, I faced some challenges during my stay in China. Thankfully, the staff were incredibly helpful. Ella went out of her way to assist me—she walked with me to the food pickup spot, used her own phone, and helped retrieve a delivery ordered by my daughter, who was staying at Tsinghua University. On another occasion, when my daughter’s WeChat account ran out of funds, Harry Sun helped us withdraw cash from the hotel ATM and reload the account. He also arranged our trip to the Great Wall of China, booking a car and giving us great tips—like leaving early to avoid traffic and returning by early afternoon. The restaurant staff were also very friendly and welcoming.

Stayed for a week with my family in June 2025 (35 celcius outdoor temperature), was slightly concern based on other review that I've read, but was really glad the stay turn out really well. All in all, no issue with the room itself - all was good. Breakfast, the quality is great, but it does get boring after a few days - the menu pretty much doesn't change except maybe a few extra items on weekend. Location wise, may not be the best place for tourist, but peaceful & quiet despite beside the ever busy 3rd ring room, it was quite ok!

Common areas in hotel are nice. Rooms are another story. They are in bad condition needing a re-model asap. Torn carpet, broken tile floors in bathroom that can cause a cut, water stains on ceiling, very dark lighting to hide condition, and an apparent bug problem. Upon check in I was notified I needed to be out of my room from 1-5pm so they could treat for bugs? What? They need to plan this so they treat rooms that are not occupied. Not only unsafe for guests to be around chemicals, but asking me to leave a room I paid for when I want to rest during a long business trip is not acceptable. Then, to top off a bad experience , went to use the elevator to go down stairs and check out on last day and elevator floor was covered in vomit. Cannot make up a worse experience. I travel extensively internationally for business and never had a more negative experience at a hotel. Management and Hyatt need to get their act together. Would never recommend anyone stay here. There are many options in Beijing close to this property. Highly, highly recommend going anywhere but here.

Great service

Great service!

I was bitten by bed bug!!

What I like is the people work in this hotel are very friendly and nice.

Clean and spacious rooms

Great hotel with lovely staff. Good breakfast with mix of Chinese and ‘western’ options. Pool is small but adequate. Gym facilities are good. There’s a Tube station about 10 mins walk from the hotel (near the Weston). But we just caught a cab via the DiDi App to all the sites. Way more comfortable. Concierge organised a Day return taxi to Badaling Great Wall for the 4 of us which worked out way cheaper than any of the ‘tours’ online. Word of advice is to plan your trips around the rush hour traffic in Beijing. There’s a small shopping mall about a 10 mins walk away. Has a variety of food stalls and a McDs. Overall, would very likely stay here again.