Hilton Changsha Riverside

Travelled as a family with infant. Food was good - variety and quality. Only had breakfast and 1 buffet dinner. Room size and amenities was as per booking. But there were issues. 1st issue was with the 1st room. Smelt like someone smoked in the room. Windows were opened and air purifier provided. No change. When i went to FO to ask about a room change, the FO staff told me cant confirm it with an attitude that the smoke smell in the room was my problem. I requested for the FO MOD to call me and gave her my feedback. She did better and even confirmed a room change for me later in the evening. 2nd issue was with thr 2nd room. The air-conditioning was central. In the afternoon and evening, the entire room became like an oven. Windows were opened to no avail. When i called down i was told there was nothing they could do and could only offer 2 portable cold air blowers which i took though it offered little reprieve. Hospitality is a full package, but the basics of getting a room right - which is what every guests pays for - should never be compromised.

Staff showed particular excellence in hosting at all levels.

Perfect view

Property is very clean. Service was great especially customer service was so good they upgraded my room from basic to River view room without any charge Really recommend this hotel

One of the best hotel views and experiences I have ever had!!

This is a very new hotel with amazing river view

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Very clean

Distance to metro is with a bit far by walking, also no shopping centre and restaurants around the hotel.

房間寬敞整潔員工都非常知熟練食物都非常好就只差嗰個ai功能反應弱少少

房間大景觀好

譚江西側に位置し、川沿いの飲食エリアまでも歩ける距離。設備はとてもきれいで、スタッフサービスもとてもよかった。また泊まりたいホテル。

A nice hotel! Good service ,clean

The hotel is located in a relatively newly developed area and about 15 mins' drive to the old city area. Not much to do in the neighborhood, and is ideal for ppl who prefer a quieter area. Hotel is newly decorated and the staff, especially the ground floor concierge, is very helpful.

Things are mostly good. Bad soundproofing in the room is a issue, you can hear clearly people chatting in the next room, and in the corridor. Curtain windows needed to be cleaned.

酒店很新，还免费给我升级了行政楼层，景色一流。前台服务都非常好