Hilton Garden Inn Shanghai Hongqiao NECC

Room is large and updated. Breakfast is very nice and staff are friendly and helpful.

Clean and quiet.

Very nice place to stay.

I took this hotel for the price. They were undergo some roadwork around but as we were high, it didnt bother us. Hotel is Hilton style, comfortable and cosy. Clean, staff speak English. Closevtp Hongxiao Airport and Train. Only thing , a little far from the subway. Still I wont forget about it and maybreturn.

The property staff were very helpful and nice. I had a great stay. Thank you.

Great room and cheap breakfast ; the bathroom can be slippery so be careful ~ bed is comfy and unfortunately I was there during construction works down the river but the noises weren’t that bad. Great staff and everything was so clean.

Foods are good

The staff are very friendly and the breakfast choices are plenty for both Chinese food and western style.

I prepaid for a two night stay for members of my family. I, myself was not traveling. But I learned later that the hotel made them pay again for their stay.

great customer service

Great staff, attentive, friendly, expeditiously performed requests. Great place for a stay. RM

Good experience overall

Front desk Service very good and helpful, but the location not convenient for travelers. Always by taxi go everywhere, because of traffic not convenient, metro railway very far, need 20mins by taxi to go metro railway.

Good location. Clean room Not so good; not enough english speaking TV programs

Very close to restaurants and food. Quite beautiful big room and good beds

good price far from city and very few option for eat,, but quite area

Clean modern hotel. But a bit pricy and very far from Pudong Airport .

The location is good, but the facilities and overall conditions are really disappointing - no iron, fridge not working, poor sound insulation for rooms, hot water is not hot enough......

The room is nice and clean. The breakfast buffet is decent. There are a good number of restaurants next to the hotel. There are 3 areas which I think need improvement. 1. The restaurant staff tend not to check whether the food items like the lettuce, corn, beans, fruit, etc are depleted and need refills. We have had to find a waiter to ask him/her to get more from the kitchen several times during our 6 day stay. 2. They have no concierge, so we have to ask the Reception staff for information. The staff do not appear to be knowledgeable about various things that tourists may ask. They had to look up the info on the internet every time, and often, the info they provided was not really useful. They did not even have a tourist map for us. 3. The room air conditioning is too warm and never went down to the 21C that we wanted it to be.

No brush or toothpaste or any other daily cleaning items provided. Very limited stuff in the room. Nothing to eat or drink other than a water bottle. Very expensive for the standard of the hotel- NOT Recommended.