Oakwood Residence Hangzhou

Apartments
8.5
/10
Very Good
297 reviews

What Guests Say About Their Stay

Maura
10.0
/ 10
Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
Maura
10.0
/ 10
House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Jane
10.0
/ 10
For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
In the Area
See Map
No 28 Jiaogong Road, Gongshu Qu, Hangzhou, Zhejiang, China, 310012

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Oakwood Residence Hangzhou is a good choice when you are visiting Gongshu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Oakwood Residence Hangzhou

No 28 Jiaogong Road, Gongshu Qu, Hangzhou, Zhejiang, China, 310012
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Discover More About Oakwood Residence Hangzhou

Location


Staying at Oakwood Residence Hangzhou is a good choice when you are visiting Gongshu Qu.

About Oakwood Residence Hangzhou

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Oakwood Residence Hangzhou exclusively for you.

Oakwood Residence Hangzhou is a apartment with great comfort and excellent service according to most apartment's guests.

Get precious and unforgettable moment during your stay at Oakwood Residence Hangzhou.

All facilities in Oakwood Residence Hangzhou

Others Oakwood Residence Hangzhou
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Coffee shop
  • Elevator

Food and Drinks

  • Bar
  • Breakfast

Things to Do

  • Indoor pool
  • Sauna

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Parking

Business Facilities

  • Meeting facilities
  • Business center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Oakwood Residence Hangzhou

Important Note
  • Fee for buffet breakfast: approximately CNY 124 for adults and CNY 70 for children
  • Pet fee: CNY 500 per pet, per stay plus CNY 500 one-time cleaning fee
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 2000 per day

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Host has indicated there is a carbon monoxide detector on the property
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a security system
  • This property is professionally cleaned

Front desk staff will greet guests on arrival at the property.

The following facilities are closed seasonally each year. They will be closed from May 12 to May 16:
  • One of the swimming pools

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Oakwood Residence Hangzhou
155
Number of floors in Oakwood Residence Hangzhou
19
Another facilities in Oakwood Residence Hangzhou
Laundry service, Express check-in, Newspaper in lobby, Luggage storage, Express check-out

Frequently asked question in Oakwood Residence Hangzhou

What are available facilities at Oakwood Residence Hangzhou?
There are top facilites at Oakwood Residence Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Oakwood Residence Hangzhou?
The standard check-in time at Oakwood Residence Hangzhou is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Oakwood Residence Hangzhou provide breakfast?
Yes, Oakwood Residence Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Oakwood Residence Hangzhou?
Oakwood Residence Hangzhou is a 4.5-star hotel.
How many floors does Oakwood Residence Hangzhou have?
Oakwood Residence Hangzhou has 19 floors.
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More Reviews from Other Guests in Oakwood Residence Hangzhou

8.6
Very Good
From 293 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Oakwood Residence Hangzhou

Number of reviews per page
20
40
Top reviews
Maura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
Valinna
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet
Wenxun
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Easy access to food and banking
Maura
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Jane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
Read More
Hamid
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Ean Suat
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Steve
icon-Business
Business
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Great service from the front desk
Maura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Our choice year after year for our visits to Hangzhou
Huan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

位置非常好,也非常安静,离西湖不到4公里。房间很大很舒适,下次去杭州还会住这家。
Alan
4.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

Mattress was like sleeping on a rock.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Read More
Maura
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

We have stayed here numerous times and it is our home base in Hangzhou.
Derrick
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Read More
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 331 week(s) ago

Expedia Group verified review

The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Book a room with bath tub but was told i didnt book.
Anonymous
icon-Friends and Family with Partner
Friends and Family with Partner
10.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

This is our "go to" place to call home when we are in Hangzhou
Verified traveler
8.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

Overall ok but room was a bit smelly.
Verified traveler
2.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Oakwood Residence Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 293 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Oakwood Residence Hangzhou

Number of reviews per page
20
40
Top reviews
Maura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Personal services, extra efforts by all who work here. Our home base each time when we are in Hangzhou. Exceptional service and perfect location.
Valinna
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Like: Spacious room Washing machine in room Good mannered housekeeping staff Not like: Toiletories not good quality Washroom old and water stains Small selections in breakfast buffet
Wenxun
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Easy access to food and banking
Maura
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

House keeping staff was excellent and accommodating. The front desk staff was very helpful. This is my go-to hotel when I visit Hangzhou annually.
Jane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

For the family traveling with kids, I love the options of having washer, dryer and kitchen in the apartment. And I also like the gym to continue my routine work out while on vacation. This residence apartments are located in EAC (Europe American Center) which is easily for taxi driver to find. We rarely used public transportation in Hangzhou because taxi is really cheap. And for a family of 4 it is much more convenient to book online vehicle services or just get Taxi. Staffs are very friendly. Rooms are clean and spacious with minor flaws, e. g., toilet seat cover needs to be lowered down when flushing?? Dryer and washer are not separated, it takes 3 hours to dry clothes and clothes still come out damp… Overall I still enjoy the experience in Oakwood apartment. It has everything I need. Didn’t use the breakfast buffet, instead we went out and enjoyed the local food which is more traditional and with more options.
Read More
Hamid
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou.
Ean Suat
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Staying at Oakwood Residence Hangzhou served our objective well. We were looking for a hotel that provides washer as we were traveling light. The area is pretty centralised, walkable to the famous West Lake, also have restaurants and convenient stores.
Steve
icon-Business
Business
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Great service from the front desk
Maura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Our choice year after year for our visits to Hangzhou
Huan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

位置非常好,也非常安静,离西湖不到4公里。房间很大很舒适,下次去杭州还会住这家。
Alan
4.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

Mattress was like sleeping on a rock.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Stayed in a 2 bedroom apartment on a high floor. Well kept property, everything looks new and clean. Staff were attentive and polite. Downsides : Dryer was faulty but detergent was provided for washer. No laundry basket. Would be helpful if there is a towel rack in the spacious bathroom, the clothes hook behind the toilet door is too high for an average height female. Pillows were too flat and bed too firm. Other than that, would love to return to stay
Read More
Maura
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

We have stayed here numerous times and it is our home base in Hangzhou.
Derrick
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

I love the Oakwood in Hangzhou. I rate it 5 of 5. I stay here on each of 10 visits. Great location, scores of restaurant in the Oakwood complex. 24 hour Family Mart. 24 hour fitness center. And the greatest king size bed that knocks you out. Many rooms are like big apartments. A nice reasonable restaurant in the hotel.
Read More
Verified traveler
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

what a reasonable price it was, such an excellent facility and location. It was an unbelievably comfortable trip.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 331 week(s) ago

Expedia Group verified review

The staff was extremely courteous and eager to please. The rooms had everything we needed for our week stay. There were many restaurants within a five minute walk.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Book a room with bath tub but was told i didnt book.
Anonymous
icon-Friends and Family with Partner
Friends and Family with Partner
10.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

This is our "go to" place to call home when we are in Hangzhou
Verified traveler
8.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

Overall ok but room was a bit smelly.
Verified traveler
2.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Stayed for 8 nights so far because of the location. BUT, their rooms smell - since it's service apt, the cooking smells from your neighbors will stay exactly in your room forever. Rooms are old, the beds are peeled off. Housekeeping don't do their jobs - your trash stay in where they were after the housekeeping and they never refill your toiletry. Most importantly, their staff are incompetent. I see 3-4 young employees standing at the front desk doing nothing. When asked them for help, they looked at each other and don't know what they were doing. The back office staff were very unhelpful - when I had an issue and needed to talk to the front desk, they transferred my call 3 times and everytime when the phone was picked up by a different staff, they gave me inconsistent information. The problem remain unsolved after four international calls.
Read More
Number of reviews per page
20
40