Regal Plaza Hotel & Residence

Staff at reception gave us a room which was not cleaned (2 night stay in August'19). After speaking to the duty manager this issue was resolved appropriately. Furthermore the location is located a bit off central sightseeing however the property is clean and luxurious. Situated near the metro, just a few minutes walking. Despite the big error made, I still recommend this property.

This is a great property. The location of this hotel is a bit out of the way. However there’s a metro station that’s only five minutes away. Getting to center of Shanghai is not a problem. This hotel is very quiet and clean. It was exactly what I needed.

Little bit far from airport but worth the stay

Continue to do a great job. Thank you I had a great time and the staff was very helpful.

Hotel was comfort, but so far from downtown, metro station on five minutes walk which is good if you don't want to take expensive taxi to go Downtown. Rooms were clean and comfortable. Staff was ok, 24 hours reception and people do speak little English

The Regal offered very good value for dollar. It is located about 7 minutes walk from a metro station. The neighborhood is a bit remote (no restaurants or shopping). It's about 45 minutes from Pudong airport (with no traffic). My one complaint would be that the hotel restaurant offered a very limited menu. The staff were very nice. I had a problem with my room. Ella at the reception did a great job solving the problem. So overall, I would recommend this hotel to other business travelers.

Great space. Big rooms but industrial area.

Amazing hotel, great service, everyone from front desk reception, to concierge, to house keeping and to restaurant's staff were helpful and obliging, location is close to metros, it was wonderful to have such a nice big room, accommodating staff , happy staying there and will be back!

hotel is in separated commercial area so no shops or restaurants, the hotel is setup for you to eat at the hotel, there are a few local shops on other side of rail bit very limited and you need to know where, air conditioning is fixed even though room has controls, oh there is a Starbucks in another commercial building nearby so that helps, really to sum it up.... no shopping, no outside food, far away from western mainstream so it's used more for overnight tourist buses, it comes with a completely empty kitchen with no plates cutlery pots etc so don't rely on cooking yourself, they do sell plastic plates and forks as a token option, so again it's setup for buses and bus packages,

Good location if you have business at the free trade port zone. Neraby subway.

I enjoyed my stay at the Regal Plaza in Shanghai. The subway station is close to the hotel. However, I forgot to check how far it is from the Hongqiao train station. It is very far from the Hongqiao train station, about an hour away by taxi from the train station. I do not recommend anyone this hotel if you are traveling to and from the Hongqiao train station. The room was clean and comfortable but the distance from Hongqiao train station is very far.

Comfort and the hotel is nearby Waigaoqiao Trade Zone. Good location for business trip The breakfast is good!

It was a great hotel for the price. very clean and comfortable. The room was nice and well designed. New and clean bathrooms and nice kitchen area. It is 40 minutes away from downtown (that's little far) if you are a tourist. The only complain I have is the internet. The in room wifi didn't work most of the time and got disconnected multiple time. It wouldn't let you connect to face-book at all. The hotel restaurants are not that great. It is very close to subway. The location of the address appears wrong in google map. So when you search on google map select the one says "Regal plaza hotel and residence SHANGHAI". If you take the metro Line-6 get off at Waigaoqiao Free Trade Zone North and take Exit-1 you will see the hotel on your right. But you have to go around to pass the fence (~3 minute walk).

This was a really lovely hotel with a massive two-bed apartment as our room and was highly satisfactory in every way. Staff were friendly, there was an English afternoon tea in the restaurant. However, we had not realised this was no-where near central Shanghai, but in the free trade zone. It was only an hour or so from the airport which was convenient but more like 1 1/2 hours to Shanghai, so this would not suit everybody. We actually found it pleasantly peaceful and relaxing, and were able to visit Shanghai for a day trip.

Although there is a kitchen in room, cannot cook unless you pay extra to rent the kitchen implements. But the way, there is no sauna.

can't adjust heat individually was told pre setted and with adjust rightaway. one night as low as 17c, another night 17.5 c with outside temp as low 0 c. Room is not quiet enough with distributing sound

Keeping rooms not heated on 7 degrees in winter is not comfortable. Even with AC the whole night in morning just 14 degrees

The room itself was generally very comfortable and clean. The most disappointing experience during our stay at the hotel was dining in. As our stay at the hotel was a short stay, we did not include breakfast in our booking. We approached one of the stuff at the breakfast buffet to make enquiry as for the price per person. The staff advised us of the price, and we were asked our room number for her to prepare the invoice. She lead us to our table and handed us the invoice for signature, without any mention or alerting us that the buffet was closing as we were walking in. As we begin to approach the restaurants to get food, all the utensils have been taken away and the food had already packed up. We managed to get some bread and boiled eggs and nothing else. We expected to get the food and services for the price that we paid for. Not only we did not get much food but also a 15% service charge was charged to our bill with no service provided. The staff English was poor, which made it difficult to communicate for any compliant.

Staff was very courteous. Location nearby subway and made it easy to get around.

Air conditioner didnt work smelled