Wyndham Beijing North Hotel

Stayed here for work. Really good hotel. Big rooms, clean and comfortable. Breakfast was varied and enjoyable. Will stay again next visit

It is a great hotel to stay at. The rooms are spacious; staff are very accommodating; the food is great; I stayed for 12 nights and did not really get bored with breakfast. Overall the place is very clean. It is a short walk to the nearest metro station, which is next to a large shopping centre.

The stay was great in general, but the concierge staff were particularly helpful with helping me arrange some transport connections i'd been having difficulty with.

Staff do not speak English and in the beginning they over charged me ( blocked double money required

Hotel was big and clean, great stay for business around the area purpose due to its location.

I know that hotels in China have in general problems to find English speaking staff, but in none of the hotels I visited this trip was it as bad as in Wyndham. Here you get the clear impression that the management does not want to hire qualified staff. At the bar, which could be quite nice were working trainees who have no idea at all about drinks. Asking for Gin you here NO NOT HAVE and behind you see 3 different brands. But for them is Gordon not a Gin in is Gordon :) later I learned that they are trainees but they have no trainer. Learning by doing on the hard way. At a Wyndham location I would not expect that - that was my first bad experience at this brand. Also the hotel should consider to exchange the musicians - the have an extreme limited repertoire and sometimes the lady's voice can be pretty painful. Also food offered for breakfast lacks in quality and variety compared to other chinese hotels in the same category.

Good stay for my business trip. Very helpful front desk. Cash exchange machine behind reception came in useful when my UK debit cards didn’t work. Amex was fine. Local cash always best for the taxis.

Good hotel with a fancy lobby. Free breakfast was amazing.

Nice experience overall. Rooms were comfortable. It is bit outside of the beijing but close to many industrial park. So it is good for business related visit. Hotel has 5-6 different styles of restaurant/cafeteria. The food is good and all the staff people are nice and helpful.

Room heat was stuck on

Hotel smelled very bad. I was supposed to be on the executive club level. I wasn't. In fact, there were no executive club at this hotel like other hotels. I paid for executive club level room. I was very disappointed.

overall OK main issue is lack of English speaking helpers. cannot get a cup of tea without asking several waiters/waitresses

Booking in went smoothly enough after the desk staff had stopped asking for a huge deposit; just say no. The room was spacious and very well equipped; it was, however, cold. I heard other guests asking for extra blankets as they found it difficult to sleep due to the low temperature. The pool looked ok though we did not use it or the sauna; the spa treatments were very expensive. The sitting area was also VERY cold. The first major problem was breakfast; we had made a blunder. We thought that 2 people in a double room at bed and breakfast rates meant 2 people got breakfast - apparently not! 2 people in a double room at bed and breakfast rates only buys 1 breakfast; the other guest to watch through the window or have their arm and leg amputated to join their other significant half. Now in fairness to Expedia they know the scam well. The email confirming our booking did say breakfast for 1 but I replied saying that both of us would prefer to eat and would be eating. We did. Hotel staff followed us round the breakfast room telling us that only one of us could eat with me teaching them words like immoral and insulting. The second major issue was paying for things in the hotel. The prices were all in RMB and the service charge was 15%, so far so good. Having paid premium prices for the food, coffees or whatever the hotel was good enough to convert the RMB to £sterling- but at a rate much lower than I was receiving from my bank at home! It was a scam. Beware.

Charged at checkout for room but had already pre-paid through hotels.com! Silly me for not noticing until I got home but reception staff were very slow (15 minutes to check me out) and was under time pressure to get to airport for my flight. Tried contacting the hotel by phone and email to resolve (contact details on website) but no answers provided to my emails and although phone calls were answered they hung up when I spoke English! The hotel is okay as long as you don't have any problems that need resolving.

Decent stay, shortest distance to our client offices.

Nice hotel although not near the city center and not much in the area. Good location for business visits to Huawei campus.

Continental Breakfast is only for one person for any type of room. We had to pay 3 additional breakfasts to allow our family to have the breakfast together. Some facilities' information which are listed on the booklet in the room should be updated in time manner, facilities such as bowling and Ping Pong do not exist anymore. The schedule for pool game can be changed or canceled depending on their mood.

I booked a standard room with a king-size bed and was upgraded to a 2-floor suite. Everything is great except that bathroom curtain is kind of dirty. There is a bus station 2 min away from the hotel where there are several routes of buses to a T station (three stops).

Problem is that they put in room 2 watters and not notify guest which is free and which not...after they charge crazy price for bottle of watter. Just stupid. Dont give anything free if you dont have intention....

I've had a very enjoyable short experience in Beijing and most of it is because of the exelent and professional loong palace hotel staff Very clean and comfortable room with a nice view. The restaurant is absolutely amazing with lovely foods and infinite free wine and beers. If I go back I'll stay in this hotel again