XY Hotel Xi’an Bell Tower

Showed up at the hotel with a prepaid reservation and found a note on the door saying closed for renovations. Hotels.com was no help and refused to refund my money.

We turned up and property had sign o front door saying closed for renovation. We booked this well In advance and no one advised us? Was a nightmare trying to get around the city with all our luggage and find another hotel.

This hotel was great the room was so nice and we love the style of the room. They made our stay so wonderful thanks again for that!

The hotel is in a good location, very close to the subway and lots of local restaurants. The hotel rooms are a little quirky as the shower and bathroom are all glass with just some frosted stickers over the glass.

Looked great. Air conditioning didn’t work. Twin room was designed more for couples than for friends with no bathroom to get dressed in, had a wet room shower and had to get dressed in the separat toilet.

Friendly and helpful staff, good location and within walking distance to shopping, eatery, metro and attractions

The hotel is as advertised. Comfortable and nice. The view from the room wasn't the best as a new hospital is now being built right in front of our room but everything else was great!

The bed was very comfortable and the room was a good size! We learned by day 2 that to get the shower warm you have to let it run for at LEAST 10 minutes beforehand... perhaps this was because it was very cold when we were there, or trying to shower during peak times, but something to be aware of nonetheless. Staff were nice and helpful, but don’t bother with the breakfast they offer.

So it’s not what we would consider a five star property. But the rooms are great, the beds are comfortable and the staff is very sweet. Mind you,you are in China it is a different culture and this is not a hotel for people that don’t travel extensively. The concierge does not speak a lot of English but he does have a translator on his phone. Great location for walkers and tons of buses

The water that comes out from the tap is brownish. Intended to get a room with bathtub to soak in and obviously I wasted my money due to the brown water. This is a very old hotel that's refurbished nicely but they need to maintain it. It seems to be going downhill pretty quickly. It's 2km from the bell tower and not walkable due to the road conditions and major redevelopment happening. Saving grace was the Internet dramas that we binge watched instead of soaking the bath-tub.

This hotel is def not 4 star. We stayed at this hotel in November and there was no heating. We were freezing in our room. The staff said they can only turn the heat on starting November 15th. There's a washer but no dryer.. so.. not too sure how we were supposed to dry our clothes as the room was super cold.. Hotel is not close to the metro neither. Carpet in the room had a smell too..

Hotel staffs are helpful. It is in a good location and easy to find.

Location was good, near the town centre and lots of malls nearby. Had issues with hot water for 2 morning which really dampen the mood and some rooms are above the kitchen of a restaurant so the smell is bad. Positive things are that the "Smart" factor is there, robot to bring you to room, able to enter room with wechat and control all the lighting from your handphone

a very clean and nice hotel, rooms are large, on the main street near the old city wall shopping malls one and two bus stop from the hotel (15 to 20 min walk). The TV had a lot of chanel option in English.

Nice clean comfortable hotel. Value for money. Small walk to centre of town but near city walls east gate.

Is a budget hotel 10 minutes away from the Bell Tower and surrounded by several massive shopping malls We (3 people) stayed in a family room which had a queen bed and a single bed, but the single bed which is meant for a child is terribly hard It has a very thin mattress There was no closet or chest to put our things, so we used the window ledge We saw, but didn’t use, a basic gym and playrooms for kids They have 3 washing machines for self laundry in the first floor For transportation we used Didi, the Chinese version of Uber It is very useful and cheap You have to have a Chinese phone number, which you can get buying a local SIM card. We bought two at the airport for US$25 each with 4 GB of data (China Unicom) To go to the Terra Cotta warriors museum you can take a bus from Xian Railroad Station (just US$7) and it takes about 1 hr All in all is a good hotel if you are on a budget

Very friendly staff, English speaking. Very helpful and late checking was a breaze. Highly recommend. Room was amazing and tidy. Plenty of clean towel and blankets. Would stay here again

Decent hotel but a bit away from the fun activities at the South gate. The hotel could use an upgrade on the hallway carpet. There are no phones in the room.

The room was spacious and the bed was very comfortable. We didn't realize that the air conditioning doesn't work until May 1st and it was very hot. They did have screens on the windows so that definitely helped. It is a bike ride or DiDi to the wall and main area of town but too far to walk. There isn't much near the hotel except a convenience store on the corner.

The staff was great, Lisa specifically, she wasvery helpful and her English was great! The hotel has the Wechat app for everything. They also have a housekeeping robot. Bit of a walk to the metro but you can take the bus across the street. Good food in the area.