Hotel Fenix Beach Cartagena

Hotels
8.6
/10
Very Good
329 reviews

What Guests Say About Their Stay

Fredy
10.0
/ 10
Really Good, employees are very kind. Hotel should announce that tips are included in the final bill.
Maria
10.0
/ 10
Amazing stay! We came as a family of 4 and really enjoy our time. So pleased about the service and the friendliness of the staff. Food and drink choices/taste were excellent. Room confort, beyond expected. Definitely recommended it. Looking forward to our next trip.
Venus
10.0
/ 10
El hotel es Super maravilloso, las amenidades del hotel son súper lindas la comida deliciosa, las chicas del Spa que tiene el hotel son Super amables las actividades que se realizan como las clases de baile, los fines de semana nos encantó mucho disfrute de la fogata, el servicio es impecable recepción es maravilloso todo su personal, la verdad me sentí muy muy querida, muy feliz con mis vacaciones. Volveré pronto
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In the Area
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Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Departamento de Bolívar, Colombia, 130018

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Hotel Fenix Beach Cartagena is located in area / city Cartagena. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Fenix Beach Cartagena

Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Departamento de Bolívar, Colombia, 130018
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Discover More About Hotel Fenix Beach Cartagena

Location


Hotel Fenix Beach Cartagena is located in area / city Cartagena.

About Hotel Fenix Beach Cartagena

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Fenix Beach Cartagena exclusively for you.

Hotel Fenix Beach Cartagena is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Hotel Fenix Beach Cartagena.

All facilities in Hotel Fenix Beach Cartagena

Others Hotel Fenix Beach Cartagena
Others

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Poolside bar
  • Beach umbrella
  • Garden
  • Beach towel
  • Library
  • Spa
  • Beach cabanas (surcharge)
  • Beach sun loungers

Hotel Services

  • Welcoming drinks
  • Tours
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Bar
  • Poolside bar
  • Beach Bar
  • Breakfast
  • Snack bar

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Smoke-free area
  • Safety deposit box

General

  • Rooftop terrace
  • Banquet
  • Ballroom
  • Terrace

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in Hotel Fenix Beach Cartagena

Important Note
  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Guests must transfer via boat to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:30
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Fenix Beach Cartagena
16
Number of floors in Hotel Fenix Beach Cartagena
2
Another facilities in Hotel Fenix Beach Cartagena
Romantic proposal packages, Outdoor pool, Poolside bar, Beach umbrella, Garden

Frequently asked question in Hotel Fenix Beach Cartagena

What are available facilities at Hotel Fenix Beach Cartagena?
There are top facilites at Hotel Fenix Beach Cartagena such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Fenix Beach Cartagena?
The standard check-in time at Hotel Fenix Beach Cartagena is starting from From 15:00 while the latest check-out time is at Before 11:30
Does Hotel Fenix Beach Cartagena provide breakfast?
Yes, Hotel Fenix Beach Cartagena provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Fenix Beach Cartagena?
Hotel Fenix Beach Cartagena is a 4.0-star hotel.
How many floors does Hotel Fenix Beach Cartagena have?
Hotel Fenix Beach Cartagena has 2 floors.
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More Reviews from Other Guests in Hotel Fenix Beach Cartagena

8.6
Very Good
From 329 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews Hotel Fenix Beach Cartagena

Number of reviews per page
20
40
Top reviews
Fredy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Really Good, employees are very kind. Hotel should announce that tips are included in the final bill.
Conner
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay at fenix beach club! We stayed in the deluxe bungalow which was very nice and cleaned daily. Though the downfalls of fenix for us were the food price for relatively mediocre food as well as the slow service during breakfast and dinner time as we waited on average of 45 minutes just to be served. However the staff were very kind and helpful which made the overall stay at fenix very enjoyable and we would recommend staying there to anyone in the future.
Read More
Maria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing stay! We came as a family of 4 and really enjoy our time. So pleased about the service and the friendliness of the staff. Food and drink choices/taste were excellent. Room confort, beyond expected. Definitely recommended it. Looking forward to our next trip.
Yazmin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Need better customer service
Ana
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We booked a private transportation through customer service to go to Cartagena at 8:00 am. When we we're checking out, the receptionist wasn't aware of this service, and we departed 50 min after the time expected. We ended up missing a booked transportation we had scheduled at 9:00 am, and had to pay extra money plus the private service we already payed. This is unfortunate that due to the lack of comunnication, we had to go though all this.
Read More
Juan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice little get away from the city at a cheaper price than Rosario Islands. Not much to do other than the beach and pool
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff are the best part. The beach is rocky and a boat is required to leave the property.
Oscar
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Limited dining options. Inconsistent service.
Jessica
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beaut
Patricia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice
Sagit
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

THERE ARE NO HOT WATER AT THIS HOTEL! Rooms do not have basic amenities such as, Iron, blow dryer, and no hot water at all of the hotel! so yes, you will need to shower with cold water! This hotel doesn't look as nice as in the pictures and it is definitely not a 4 starts Hotel as rated by Expedia! If you are looking for a nice hotel, it is not the place, it more for a low budget travel.
Read More
Venus
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

El hotel es Super maravilloso, las amenidades del hotel son súper lindas la comida deliciosa, las chicas del Spa que tiene el hotel son Super amables las actividades que se realizan como las clases de baile, los fines de semana nos encantó mucho disfrute de la fogata, el servicio es impecable recepción es maravilloso todo su personal, la verdad me sentí muy muy querida, muy feliz con mis vacaciones. Volveré pronto
Read More
Canct
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

El lugar es genial, tiene muy buen ambiente, el personal es totalmente amigable y serviciales
Tat
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The property was unorganized and on a remote island where we had to pay cash to a local boater to take across the Atlantic ocean to get too. I understood there was a storm beforehand but that doesnt excuse the fact that we had no running water. I could've been okay with no hot water temporarily but no water equals rough times. We luckily had a private pool and used this for water in the toilet for both my wife and myselfs bathroom sessions to be able to flush the toilet. No fun! There also were many dogs on the island in which is not a problem if there were a just a few and taken care of. But there was feces in the sand throughout the property and unfortunately at night you cant see it. So on top of no water, feces on my shoe and the mosquito fiasco we were not happy.
Read More
Carol
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Mis padres disfrutaron mucho de su estadía en el hotel! Todo estaba muy limpio, las vistas eran buenas, la comida del resturante del hotel y las personas del staff muy amables.
Tristan
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff have been incredible and so great!
lusia
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

La. Comida es deliciosaaa y los rituales te conectan contigo mismo
luna
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

El ligar es muy bonito y tranquilo, el dtsff es muy smable y atento.
Danis
icon-Family
Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

No agua caliente , mosquitos no caja fuerte la piscina con Moo y le faltan azulejos y las habitaciones deprimentes las toallas para nada con iguiene y ni si quiera te las cambiaban a diario y lo q está en la aplicación para nada es lo q está en vivo y en directo yo le doy un 0 de 100 para mi una esperiencia terrible avían más perros que personas no te dejaban comer ni almorzar .
Read More
Elizabeth
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Todo fue maravilloso, la atención fue estupenda, hay muchos animalitos y la labor que hacen con ellos es de admirar... Volvería mil veces si pudiera
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Hotel Fenix Beach Cartagena

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 329 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Fenix Beach Cartagena

Number of reviews per page
20
40
Top reviews
Fredy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Really Good, employees are very kind. Hotel should announce that tips are included in the final bill.
Conner
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We enjoyed our stay at fenix beach club! We stayed in the deluxe bungalow which was very nice and cleaned daily. Though the downfalls of fenix for us were the food price for relatively mediocre food as well as the slow service during breakfast and dinner time as we waited on average of 45 minutes just to be served. However the staff were very kind and helpful which made the overall stay at fenix very enjoyable and we would recommend staying there to anyone in the future.
Read More
Maria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing stay! We came as a family of 4 and really enjoy our time. So pleased about the service and the friendliness of the staff. Food and drink choices/taste were excellent. Room confort, beyond expected. Definitely recommended it. Looking forward to our next trip.
Yazmin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Need better customer service
Ana
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We booked a private transportation through customer service to go to Cartagena at 8:00 am. When we we're checking out, the receptionist wasn't aware of this service, and we departed 50 min after the time expected. We ended up missing a booked transportation we had scheduled at 9:00 am, and had to pay extra money plus the private service we already payed. This is unfortunate that due to the lack of comunnication, we had to go though all this.
Read More
Juan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice little get away from the city at a cheaper price than Rosario Islands. Not much to do other than the beach and pool
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The staff are the best part. The beach is rocky and a boat is required to leave the property.
Oscar
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Limited dining options. Inconsistent service.
Jessica
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Beaut
Patricia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice
Sagit
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

THERE ARE NO HOT WATER AT THIS HOTEL! Rooms do not have basic amenities such as, Iron, blow dryer, and no hot water at all of the hotel! so yes, you will need to shower with cold water! This hotel doesn't look as nice as in the pictures and it is definitely not a 4 starts Hotel as rated by Expedia! If you are looking for a nice hotel, it is not the place, it more for a low budget travel.
Read More
Venus
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

El hotel es Super maravilloso, las amenidades del hotel son súper lindas la comida deliciosa, las chicas del Spa que tiene el hotel son Super amables las actividades que se realizan como las clases de baile, los fines de semana nos encantó mucho disfrute de la fogata, el servicio es impecable recepción es maravilloso todo su personal, la verdad me sentí muy muy querida, muy feliz con mis vacaciones. Volveré pronto
Read More
Canct
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

El lugar es genial, tiene muy buen ambiente, el personal es totalmente amigable y serviciales
Tat
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The property was unorganized and on a remote island where we had to pay cash to a local boater to take across the Atlantic ocean to get too. I understood there was a storm beforehand but that doesnt excuse the fact that we had no running water. I could've been okay with no hot water temporarily but no water equals rough times. We luckily had a private pool and used this for water in the toilet for both my wife and myselfs bathroom sessions to be able to flush the toilet. No fun! There also were many dogs on the island in which is not a problem if there were a just a few and taken care of. But there was feces in the sand throughout the property and unfortunately at night you cant see it. So on top of no water, feces on my shoe and the mosquito fiasco we were not happy.
Read More
Carol
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Mis padres disfrutaron mucho de su estadía en el hotel! Todo estaba muy limpio, las vistas eran buenas, la comida del resturante del hotel y las personas del staff muy amables.
Tristan
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff have been incredible and so great!
lusia
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

La. Comida es deliciosaaa y los rituales te conectan contigo mismo
luna
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

El ligar es muy bonito y tranquilo, el dtsff es muy smable y atento.
Danis
icon-Family
Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

No agua caliente , mosquitos no caja fuerte la piscina con Moo y le faltan azulejos y las habitaciones deprimentes las toallas para nada con iguiene y ni si quiera te las cambiaban a diario y lo q está en la aplicación para nada es lo q está en vivo y en directo yo le doy un 0 de 100 para mi una esperiencia terrible avían más perros que personas no te dejaban comer ni almorzar .
Read More
Elizabeth
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Todo fue maravilloso, la atención fue estupenda, hay muchos animalitos y la labor que hacen con ellos es de admirar... Volvería mil veces si pudiera
Number of reviews per page
20
40