Hotel Soratama

the hotel are is perfect and all the sunrroundings are quiet , nice and safe, however hotel is not my choice anymore, reservation was very rude and avoid to help me cancelling even when I request cancellation in advance like a 25 dias before checkin , hotel is clean but rooms beds was very small and they have more choice in the area that probably treat clients in a very smart way.

People are amazing i love them

Amazing property and super friendly staff!

Very good place to stay in good staff and very friendly people love it thank you

Just vacation time

I thought i had picked a room with a single queen bed. When arrived I was told I had picked a room with two double beds which turned out to be very small. For the price I paid this unacceptable.

Super me encantó

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Spacious, clean rooms.

Stayed at Soratama for a week, came in with great expectations as the location and all I can say is that it was a great disapointment. Arrogant entitled front desk staff with zero empathy or sense of customer service. Too many things too list but ill summarize it. "Breakfast " was a complete joke, did not expect anything Grand but the bare min and I would be content, they have the bravery of serving old hard bread and all bakery goods every single day, you need to chase the servers for spoons, sweetners, salt and coffee or any condiments, if you ask for an omelette you will get raw eggs, super watery juice, fermented chia pudding, complete lack of competence, and if you point it out they will not bring you a proper made to taste one, no replacements, no guests allowed after 7 pm so my mother in law could not be with our 6 month old baby after that Elevator super slow and just 1 for the whole hotel that barely 3 people can fit in. They tried to charge taxes to my wife because shes dual citizen ( Canadian / Colombian ) One day they were called to clean the room late ( 430 pm ) but instead of cleaning, they decide to spray what felt like a full can of freshner and upon returning we had to stay out for over one hour with a 6 month old baby because it was intoxicating Brought it up at front desk and the guy on duty smiled at us with a clown look and replied ( so no freshner tomorrow?) Just so slimmy . If you care about being treated well and dont wan

This was a nice hotel in a very convenient location in the middle of the city. There is a lot of noise from the park located right in front of the hotel but the windows are sound proof. I recommend this hotel.

Lovely hotel greeted warmly with a staff member holding an umbrella as I got out of the taxi. Huge room decent breakfast and friendly staff

Excellent service . Everyone was attentive to our needs. So friendly . Rooms in mint condition and breakfast so delicious. It was my husband first time in Pereira and he was so impressed. Definitely will return and recommend this hotel .

Great location and friendly staff

Downtown location near everything

Nice hotel ,safe and beautiful inside, location is a plus

I appreciated the cleanliness of the place and its proximity to various amenities. However, I did not like that we couldn’t be dropped off at the hotel door due to the busy street.

Recomendado todo el personal y el hotel

Parking was too far

My stay was amazing. Customer Service was great, berry clean, and the breakfast was amazing.