Narcissos Waterpark Resort

Bathroom ceiling half covered with mould. Staff were rude (other than the reception lady I spoke with) food was cold. Entertainment was awful. Whether it was because it was end of season I don’t know but if they are taking money from customers they should provide better service all round.

Service poor. Our room was fluded

The waterpark was unsafe, could feel every join in the slides a lot. The pool you dropped into was too shallow. The rooms were very basic with dodgy sockets. Beds were rock hard. The general feel and food and drink was ok but nothing above average

very lazy, very unclean, not nice in the office, every thing they ask for exta charge

The bathroom had not been cleaned at all and had body hairs all inside the shower where I had to shower my two small children it was disgusting.. the food was not at all good not a lot of choice of cakes or desserts it was the same thing every day and even the sponge you cakes weren't even that soft and fresh even the most simplest meal pasta had no taste to it... we have stayed there years ago where it was on the different management and the food was fantastic and the cakes fresh and different everyday

Family orientating, hard working and friendly staff. Attention and care well paid to residents. Food variety was fantastic. Very impressed with the level of service.

The cleaning done every day polite and helpful staff room excellent would definatly recommend to anyone

Food was great, drinks were good (but wine wasn’t) staff was great, facilities were good. They could provide paper glasses instead of plastic for it to be more eco-friendly

More cleaning and quality food

Excellent highly recommended

The pool and facilities in general need a good makeover. The room was not cleaned at all nor towels changed

I thought the hotel was great. Staff in the restaurant and bar were fabulous. The rooms were spacious and clean. Hotel is great for families. Food selection was good.

Food was horrible- several times we found human hairs inside food also most of the time food wasn’t fresh- first day of our holidays all my family had food poisoning. Rooms not clean at all - we even found some blood drops on floor in our room. Car park always full - never can’t find empty spaces for parking. It was really bad hotel- I can’t understand why another people gave good reviews fir this place. Don’t recommend to anyone to stay in this place.

Basic hotel gadgets are not available! DND note not available. Towels, sheets torn apart. F&B is below cheap not to say disgusting! smell, noise...Dust in the rooms! Regardless of the day time, drills and works start at 9am. HK will wake you up every day by knocking at the door to ask you if you want your room cleaned! People party at the pool side till 2am regardless if you manage to sleep in your room or not! complaints are ignored!!! TERRIBLE EXPERIENCE and NEVER AGAIN....

My grand kids stayed

We have been to many hotels over the past year in Cyprus, but this hotel was the worst by far. Overall the only good things: its waterpark for the kids, the rooms feel new, but not comfortable and the ice cream. All days that we stayed, only 1 waiter (old cypriot man) was wearing the mask properly. All other staff had the mask under nose or under chin. During buffets, no one was telling the guests to wear gloves or even masks! In all other hotels, they ask guests to wear masks and gloves. One young barman is totally rude. I told him not to hold the plastic cups from inside for hygiene. He got angry and didnt talk to me after this. At the reception, we told them that no one wears masks at the area and asked why they are not saying anything. Then the guy, sighed loud twice and went and told the guests to wear masks. The buffet, had 5-6 different food, basic salads, but the execution was poor. For all inclusive you get drinks from bar but there are not any snacks. The snacks are ordered from a menu and we have to wear proper clothes not swim shorts. By the pool, is full of bees. We dont mind them, but this is because noone gets empty glasses and cleans the floor or tables. Every day there are plastic cups with 20-30 bees in them or flying around them. We understand that is pandemic and they get lots of temporary staff, but where are the managers in order to manage properly even the basic rules for the pandemic, for how to be a proper barman, for cleaning the pool area?

The food was OK. Lot of options in breakfast, but it did not vary from day to day. Towel deposit was 5€, but can be changed each day. The temperature of the pool was fine. Lot of sunbeds near to the swimming pool. The a/c was fine. Daily room cleaning. The beverages was terrible. This is a family hotel. There are children every where. Our 2 persons bed was really bad. Sometimes it was slided under us. I still have back pain because the quality of it. We got studio, but the kitchen was almost empty. The fridge was very tiny. The floors are very loud. The door is very bad, you can hear everything that happens outside. Families wake up in the neighbor at 04:30 and starts to use mixer… In the evening the kids are very loud also because there is a disco dor them. The seimming pools can be used from 09:00-18:00.

Was pleasantly surprised by the buffet for breakfast/ lunch and dinner. A good tasty selection of choices. Freshly made omelettes in the morning. The water park was a winner with kids and the lifeguards were great with the children and made sure they were safe and ok. The hotel is set up for Russian tourists predominantly and didn’t see many British or mainland European travellers. Could be covid related as not many brits/ Europeans travelling. We went out both nights as not a lot of entertainment in the evenings. 25 minute walk to Protaras (€8 approx in a taxi) and headed to the Luna Park in Ayia Napa (€18 approx in a taxi). A good all round hotel for families and the kids won’t want to come out of the water park. Thankfully opening hours were 10-5.30 so they had to come out at some point lol.

Excellent experience, friendly staff, wide and clean room !!!

Great hotel, food and pools. I had a fall with my little one on a flight of stairs walking back from the water park to the bar, the irrigation sprayers were making the smooth ceramic tiled stairs wet leading down to the round pool and I wasnt prepared and unfortunately slipped down the stairs with my 1 year old. I raised this with reception and hopefully they will install an appropriate no slip surface for the future.