Read More
Search Hotels
- /
- /
- /
- 1,479Hotels in Higüey/
- /
- Hotel in Serena Village
See Other Accommodations in Higüey
See All Photos
Serena Village
Hotels
Finding rooms for you...
5.2
/10
Fair
29 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Luis Alberto
10.0
/ 10
Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
See translation
José
10.0
/ 10
La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
See translation
In the Area
See Map
Carretera 106, Bávaro, Verón (Zona Urbana), Higüey, Dominican Republic, 23000
Main Facilities
Read More
This accommodation offers:
Outdoor pool
Banana boat
Basketball
Tennis court
Volleyball
Children pool
Private beach nearby
Parking
Elevator
Garden
Barbecue
Picnic area
Disabled access friendly
What's around Serena Village
Carretera 106, Bávaro, Verón (Zona Urbana), Higüey, Dominican Republic, 23000
Discover More Places
Discover More About Serena Village
General
Near Bávaro City Center
Location
With a stay at Serena Village in Punta Cana (Verón), you'll be a 3-minute drive from Bávaro City Center and 7 minutes from Downtown Punta Cana. This family-friendly hotel is 6.6 mi (10.6 km) from Bavaro Beach and 8.1 mi (13 km) from Cabeza de Toro Beach.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Bávaro City Center - 1.3 km / 0.8 mi
Downtown Punta Cana - 5.2 km / 3.3 mi
Carol Downtown Mall - 5.3 km / 3.3 mi
Bavaro Adventure Park - 5.3 km / 3.3 mi
Sirena Market - 5.5 km / 3.4 mi
San Juan Shopping Center - 5.6 km / 3.4 mi
Caribbean Cinemas - 5.7 km / 3.6 mi
Coco Bongo Punta Cana - 6.2 km / 3.9 mi
BlueMall Punta Cana - 7.3 km / 4.5 mi
Bavaro Lagoon - 7.8 km / 4.8 mi
Manati Park Bavaro - 9.7 km / 6 mi
Barceló Bávaro Convention Center - 9.8 km / 6.1 mi
The Lakes Barcelo Bavaro Golf Course - 10.2 km / 6.3 mi
Cocotal Golf and Country Club - 10.3 km / 6.4 mi
Rafa Nadal Tennis Center Punta Cana - 10.4 km / 6.5 mi
The nearest major airport is Punta Cana Intl. Airport (PUJ) - 10.9 km / 6.8 mi
Facilities
Spend the day on the private beach or dip into one of the 11 outdoor pools. Additional features at this hotel include wedding services, tour/ticket assistance, and a picnic area. The shuttle (surcharge) will take you to the nearby beach or shopping center.
Business Facilities
Featured amenities include multilingual staff and an elevator. This hotel has 4 meeting rooms available for events. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.
Dining
Grab a bite from the grocery/convenience store serving guests of Serena Village. Wrap up your day with a drink at the beach bar.
Rooms
Make yourself at home in one of the 16 air-conditioned rooms featuring private pools and Smart televisions. Your room comes with a Tempur-Pedic bed. Rooms have private balconies. Kitchens are outfitted with full-sized refrigerators/freezers and ovens. Digital programming provides entertainment, and wired and wireless internet access is available for a surcharge.
All facilities in Serena Village
Facility
- Outdoor pool
- Banana boat
- Basketball
- Tennis court
- Volleyball
- Children pool
- Private beach nearby
Exterior
Bedroom
In-room Bathroom
Nearby View and Attractions
Family-friendly Facilities
- Children pool
Transportation
- Limited parking
- Casino shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Secure parking
- Area shuttle with surcharge
- Beach shuttle (surcharge)
Things to Do
- Outdoor pool
- Entertainment for adults
- Barbecue
- Beach umbrella
- Picnic area
- Garden
- Private beach nearby
- Pool cabanas
- Beach sun loungers
- Pool sun loungers
General
- Fireplace in lobby
- Banquet
- Reception hall
- Parking
- Terrace
Accessibilty
- Accessible parking
- Disabled access friendly
- Accessible path of travel
Public Facilities
- Elevator
- Parking
- Smoke-free area
Hotel Services
- Multilingual staff
- Wedding service
Nearby Facilities
- Grocery
Sports and Recreations
- Banana boat
- Basketball
- Volleyball
- Trampolines
- Tennis court
Accommodation Policy & General Information in Serena Village
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property charges consumption-based electricity fees.
Pets
Limited Number Of Pets In Room
Read All
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - 19:00 - to 11:00 |
Available rooms at Serena Village | 16 |
Number of floors in Serena Village | 4 |
Another facilities in Serena Village | Children pool, Limited parking, Casino shuttle (surcharge), Shopping center shuttle (surcharge), Theme park shuttle (surcharge) |
Frequently asked question in Serena Village
What is normal check-in & check-out time at Serena Village?
The standard check-in time at Serena Village is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00
What is the star rating of Serena Village?
Serena Village is a 3.0-star hotel.
How many floors does Serena Village have?
Serena Village has 4 floors.
How many rooms are available at Serena Village?
Serena Village has 16 rooms in total.
More Reviews from Other Guests in Serena Village
Overall Ratings & Reviews Serena Village
Other sources (29)
5.2
Fair
From 29 reviews
Cleanliness
6.2
Room Comfort
5.4
Service and Facilites
5.8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Serena Village
Number of reviews per page
20
40
Top reviews
Verified traveler
Leisure with Partner
4.0
/10
Reviewed 289 week(s) ago
Expedia Group verified review
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Verified traveler
Leisure with Partner
2.0
/10
Reviewed 324 week(s) ago
Expedia Group verified review
They wanted to charge for internet and electricity. Do not stay here.
Verified traveler
Friends and family Family
2.0
/10
Reviewed 336 week(s) ago
Hotels.com verified review
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Read More
Verified traveler
Leisure Family
10.0
/10
Reviewed 379 week(s) ago
Expedia Group verified review
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Verified traveler
Family
6.0
/10
Reviewed 388 week(s) ago
Hotels.com verified review
Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
JJ
Business with Partner
2.0
/10
Reviewed 403 week(s) ago
Expedia Group verified review
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
Read More
Verified traveler
with Friends
6.0
/10
Reviewed 422 week(s) ago
Hotels.com verified review
The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Read More
Geraldine
6.0
/10
Reviewed 435 week(s) ago
Expedia Group verified review
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am.
The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night.
Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Read More
Verified traveler
6.0
/10
Reviewed 451 week(s) ago
Expedia Group verified review
Many hidden fees that not explained to you by the website
Paul
2.0
/10
Reviewed 458 week(s) ago
Expedia Group verified review
This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions.
Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.
Read More
Verified traveler
Family
6.0
/10
Reviewed 459 week(s) ago
Hotels.com verified review
The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online.
Read More
Miguel
2.0
/10
Reviewed 470 week(s) ago
Expedia Group verified review
Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more.
Read More
Pamela
4.0
/10
Reviewed 480 week(s) ago
Expedia Group verified review
When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all.
After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway.
I would never recommend this and will never return. You don't receive the value for your money.
Read More
CARLOS
Family
10.0
/10
Reviewed 359 week(s) ago
Hotels.com verified review
Bien
M Carmen
with Friends
2.0
/10
Reviewed 390 week(s) ago
Hotels.com verified review
El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
Read More
Luis Alberto
Family
10.0
/10
Reviewed 397 week(s) ago
Hotels.com verified review
Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.
Aileen
Family
2.0
/10
Reviewed 399 week(s) ago
Hotels.com verified review
Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
Read More
Verified traveler
2.0
/10
Reviewed 400 week(s) ago
Expedia Group verified review
Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo
José
Family
10.0
/10
Reviewed 416 week(s) ago
Hotels.com verified review
La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
Read More
Verified traveler
2.0
/10
Reviewed 428 week(s) ago
Expedia Group verified review
Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Higüey
About Traveloka
Copyright © 2026 Traveloka. All rights reserved.