Cairo Pyramids Hotel

Unfortunately there was a lot of building work going on...not so peaceful for me.

I will try and not become a Karen, but there are things that need to be said. This is definitely not a 5* hotel. It is attached to a 5*. I would say it is 3* quality with perhaps 4* amenities. The entrance hall is large and grand, but it does not make you feel welcome. The reception staff were somber and did not raise a smile throughout the check-in. The rooms are less hotel and more individual garden apartments. It is difficult to get your bearing at first. The rooms are very dated. Despite being non-smoking, the room had a very strong smell of cigarette smoke. I was offered another room that smelled much better. The second room was identical but the air-con was very noisy, the fridge didn’t work, the bath was filthy and damaged, the shower head was broken and the safe was broken, not joined to any surface and had clear signs of previously being broken into. I asked for a refund so I could leave, but was denied. The pool area is very nice and well kept. A lifeguard is normally on duty and also provides towels. Breakfast is $20 each. There is a souvenir shop with friendly staff. The hotel itself is on a main highway across from the Grand Museum. Overall it is nice enough as long as you are thinking 3*. To be honest, this was the second hotel of our trip to Egypt and the smaller Boutique hotels are much more welcoming. I would give this one a miss.

Khalid at the coffee bar was great! Only complaint is that it was hard to view the area around the hotel due to tour guides insisting you ride with them.

The WiFi coverage in the room was intermittent. Had to change rooms halfway through. Still was not good enough coverage

Great hotel just 10 minutes from grand Egyptian Museum

The internet was poor and the staff was somewhat ambivalent about the on going problem.

Excellent Breakfast, large suite but the suite needs updating.

The hotel is a bit out of the way from everything except Giza and the Pyramids

good value. good location

Perfectly good value for money. You have to sort of put aside the "5 star" label and just consider what you get for the price charged, which was very acceptable. Room was pretty comfy although a bit tired. The garden layout was attractive, the pool good. I'd question including apic with a view of the pyramids because you don't actually get that in this hotel. The area is midst a load of work aroudn the new museum, so chaos. Might be much better when all thats completed. but it is very close to the sites (not that walking around is easy or recommended!). Staff were helpful and friendly if not terribly proactive. Breakfast was OK with a good range of choice. My only niggle with the hotel is they charge 5* prices for drinks and food but bottom line its not really a 5* experience. but for the money, i'd go back. By the way book dinner overlooking the lights and music show by the Sphinx - at sunset. very cool.

Loved all the small little gardens. Could have used more signsto direct you to the buildings where your room us at.

This far best hotel I've stayed at in Egypt. Not far from Giza Pyramids. What was most surprising, is that when I requested a taxi to the pyramids, the reception didn't call some over priced service that's soul mission is to over charge me just because I'm a tourist! That is a rare quality here, and tells me that the staff are actually looking out for their customers! There is also a restaurant in the back (has a pizza oven you can watch) that serves great food, wish I could find food like that everywhere I go. You won't regret your stay here. Also, taxi's are right outside, so easy means for transportation to anywhere.

I liked that there was food on site and you didn’t have to find a place to eat. Also the pool was very big.

The room description clearly indicated the room would have a balcony, mini bar, and etc. The first room assigned didn’t even have any bath robe, slippers, or working WiFi. The 2nd room’s WiFi was better but it didn’t have a balcony. It had a small lanai with two chairs. Also, the facility is supposed to have Multiple restaurants, but it was barricade and couldn’t access to some restaurants and their bigger pool. Steingenburger hotel appears to have bought Cairo PyramidS Hotel and the booking made with classic rooms was placed in a bad side of the hotel without accessing the whole hotel amenities.

Negative first, because I would have given a 5star rating if this didn’t happen. Before going to Egypt we read all about the Locals swindling tourists and decided to play it safe and speak to the sky taxi/tour service on offer by the hotel. This was a mistake. The man at the desk spoke all about how he wanted to offer us the best service lie lie lie. He offered a driver who could take us to the pyramids for $13 US. We thought that was a good deal and expected to simply pay entrance fees and a fee to ride a camel if we so desired. We were told that our driver would stay with us all day, but he ended up taking us to some terrible backstreets to meet with some man we weren’t told about, who offered us a horse and carriage ride to the pyramids. We told the driver we didn’t want this, but the man became angry, making it seem like we didn’t have a choice. Being jet lagged and in a very dodgy looking area we really didn’t feel we had a choice. He offered a price of 900 Pounds each and no possibility to barter and we were sent on our way. Our driver was very unhelpful. To make matters worse, the carriage driver stopped us after the pyramids tour asking us for money and refusing to take us back to our driver without a tip. If you want to see the pyramids take an Uber and pay the entrance fee and then choose for yourself whether you want a carriage or camel. That is our advice. Remainder of the staff were friendly and helpful. Hotel was dated but clean. Overall good value for money.

The staff is really helpful and attentive to the needs of the guests. It is good to be so close to the pyramids.

This property looks nothing like the website, it is completely outdated. The staff are very slow at getting things done: requested iron three times, requested laundry twice. The best part about this hotel is the breakfast, that was the only thing satisfying about this place. Very disappointed.

The air conditioning in the main made a very loud rattle when on. It worked to provide some cooling. The air conditioning in the bedroom did NOT work. I could NOT SLEEP IN THE BEDROOM. IT WAS TOO HOT! I reported these problems but no one came to fix. Bathroom had mold growing on outside of tub and vents were very dusty. I had to sleep on cot in main room where the air conditioner there was very noisy. I reported this and I was told the room was old. So I paid for a hotel in which to sleep and could not sleep on the bed. I paid for three miserable nights. And when I asked to change my room no one could help!!

It's a beautiful setting - you can see the Pyramids if you stand at specific spots - like by the pools! The garden areas are well cared for and very pretty. Having the other 'sister' hotel is great - a newer pool and facility, is a nice balance to the older Cairo Pyramids. The concierge was not much help - and while he offered to setup a day trip (and he did)- he was always pushing for 'more-more-more' add-ons, bumping up the cost. He did not listen to what we wanted - when we finally got a 'taxi' to where we wanted to go (the Pyramids) - we were derailed with side stops that we didn't ask for - - meaning, he had 'connections' with those people to get kick-backs on what we might spend. One stop was a dirty back alley where they put on very heavy pressure to take a 'tour' on a horse and buggy to the pyramids area - it was an uncomfortable - and frankly - dangerous - situation. We refused, but it was brutal. So - we went to a different hotel after that to use their concierge! (who was great).

Service at the restaurant, especially during breakfast is non-existent. Large number of occupants and 1 waiter. Obviously he feels he is doing you a favor if he is servicing anything or bringing tea to your table.