Beckenham High Street

Rusty microwave, plastic chairs and mattress well used with dip in the middle

Well what an experience this actually was Hole in the floor in the bathroom couldn’t sit on the stained toilet unless you straddles it couldn’t open the doors to the broken shower the bed springs were poking through the mattress Sent to the wrong hotel on the day then started to go to the correct one only to be told to come back to 1 st one It was a ludicrous experience that I would never entertain ever again was given a room number that was already occupied by someone else the place is an absolute joke and I would rather of stayed in a tent for the weekend didn’t want to eat anything in there for fear of cockroaches - coat hangers were cabletied to the clothes rail noisy bar under the bedroom window with girls screaming and arguing Roller blinds just kept unravelling when they pulled down xx it was seriously awful bowed and declared NEVER AGAIN can’t believe you actually charge for the experience! Absolute joke

Great location in Beckenham, everything close by, but had to wait til 4.30 to get into our room ,when check in was stated as 3 o'clock. They did apologise and gave a busy schedule as a reason. The cleaners we met were lovely and polite and said the previous tenants were exceptionally messy. Overall good stay, but the apartments do need a little TLC.

I didn’t stay. I found another hotel close by and left as soon as I could. I travel a lot and don’t expect a lot within this price range, basic rooms are what I’m used to. However, the paint patches falling off of the walls was such a sad thing to walk into. Then I sat on the bed and the mattress was sunken on one side. I needed a good nights sleep & made the judgement call to find somewhere else. The hotel didn’t offer to find another room or offer any alternative. It was just really disappointing.

People opposite noisy . Windows high up let light in everytime someone came down the corridor . Heating on full and it was a very hot weather yesterday . And the bed base was broken and the mattress was terrible

No check in details until 2am. Even then wrong code sent

Pric was right. The bed not so good for elderly's back.

check in process and communication was good. The bathroom clean and newly painted / refurbed. Clean bedsheets. The bedroom (room 103) however has filthy walls everywhere and stained carpet - it was clear that the walls, blind, carpet etc has not been adequately cleaned or re-painted for a long time.The room is good value but feels unhygienic for renting out. Thanks

Perfect for work

Fine for the price paid. Remote check in instructions were easy to follow, though the lock box in which to drop keys at check out was wide open. The code I was given to access the laundry room didn’t work. And bed/mattress was uncomfortable. Having said that it was very clean, nice to have a fridge and a microwave. And the price made it quite acceptable.

Ideal for working away excellent location

Location good for work

Property was located in centre of Beckenham. Perfect location, great instructions from TLK WELL DONE!

Dreadful check-in procedure. There's no-one there to check you in (you don't realise that till you get there) and they don't send efficient info beforehand so you know what to do when you get there. Waste a lot of time figuring it out on arrival. Next-door businesses say they have guests come to them every day because people have trouble getting info for getting in and contact info for operators. When you finally get in touch with them on phone, they blame Expedia for one not getting the info. Er, no.... In over a decade booking via Expedia, never had this problem. It was more like a dodgy AirBnB booking.

I attended a festival in Beckenham Place park, so this was perfect for what I needed - close to the Beckenham Junction exit of the park, cheap and cheerful. It’s a reception free property, but the directions to the property and entry instructions I was provided were excellent. I would stay there again if attending a festival in the park (I’d request a different room, if I were offered 112 again though).

Initially given wrong location. Climbed 4 flights of stairs with luggage - keysafe empty. Contacted reception to be told it was a different location! Down 4 flights of stairs to alternative location. Found new location - reception staff offered late checkout as compensation. One stool with nut missing so could not use. Bed - one could feel springs when sitting on it so slept on the top of duvet to make bearable. Area around the shower clearly rotten so chose not to use. Generally very poor.

Advertised as disabled accessible...external stairlift out of action, walker had to be left outside of room as bed limited access to the room and had to enter in sideways, lino was coming up, no bin in bathroom, unable to use bathroom efficiently as was too small, informed reception tv not working properly not sorted, bathroom light bulb reported due to being blown not replaced, awaiting to hear back from management as they are not on duty today (Tues 5th Sept). Took me asking three times asking for extra teabags and milk before getting repleshishment. Room cleaned apparantly every five days was there for four days, so will be cleaned 24 hours after depature. Sandra is rather rude and obnoxious too.Hoping for some kind of refund.

Very compact. Too warm with only one rear window opening onto back of restaurant kitchens with fan going all the time. First Toilet flush resulted in a mini-flood in the shower room.

We had a lot of problems in our stay. When we got there, there was construction going on until the evening and then waking us up at 7.30 in the morning. It was constant noise of jack hammers, banging and swearing from the workers. There was debris all over the corridor falling down. There had been a roof when we arrived and the roof had been taken off during our stay. There was also a lot of debris falling in and outside our window. What we are especially not happy with is that the construction workers could and did look into our room through the roof skylight. We were not able to relax, were woken up numerous times and feel very uncomfortable that our privacy was invaded. Contacted the property and they said the construction was out of their control and that they could do nothing about it. Could be nice without peeping toms looking into the room.

A member of staff helpfully brought us a haordryer which had been requested at booking and forgotten. The room was bare, and in ok condition, just about ok for the price we paid. The high ceilings were a bonus ans gave the impression of more space. Shower gel and soap was provided as stated with towels. The kitchenette appeared complete though we did not need it. However, the bedsprings and headboard were broken, not all windows were able to be covered and a movement sensitive light was just outside. We saw multiple mousetraps down throughout the building. Our shower was clogged and on the second day there was no heating or hot water. Despite swift responses from the customer care team (thank you) we are yet to hear from management with regard to compensation or refund.